GENERAL TERMS AND CONDITIONS.
PRICES;
Prices include and exclude all expenses as outlined in the itineraries or invoice.
TRANSPORT;
Transportation, transfers, excursions and tours shall be by our safari vehicles which include 4x4 wheel drives, safari mini vans, saloon cars, trucks or shuttle busses or as per booking made.
BOOKINGS AND RESERVATIONS;
A deposit of 50% as agreed in writing of the cost of safari shall be required for bookings to be confirmed and reserved 2 weeks prior to the date of the safari depending on the availability of accommodation and Transport. Balances must be cleared on arrival before departure in cash or by bank unless otherwise as agreed.
PAYMENTS;
All safaris must be fully paid before the commencement of the safari. All travelers must pay their deposits and balances only to the authorized company accounts; any payment out of these accounts must be authorized in writing and approved by the company management via official company communication channels. The company will not be liable to payments, offers and agreements outside the official accounts by persons other than the company directors. All payments must be receipted / invoiced accordingly – Please request for your receipt / invoice. Company currency exchange rates apply at all times.
SAFARI ORIENTATIONS;
Unless the safari is private, clients will share the safari facilities with others. Clients are therefore advised to be good-natured and enjoy being with others. Be prepared to encounter customs and habits, which may be different from your own and forms part of the adventure.
CHANGES IN ITINERARY;
The sequence of itineraries is normally adhered to but the company reserves the right to make alterations occasioned by weather, road works, high season congestion or any other unforeseen circumstances. Any alterations by the clients to the agreed itineraries should be done in the office. The company shall not be held liable for any complain arising out of changes made between the client and the safari guide out of the office. All changes must be informed to the office.
CANCELLATION & POSTPONEMENTS;
In case a client wishes to cancel or postponed their booking, the following cancellation & postponement policies shall apply;
INTERNATIONAL TRAVELERS :
1 month before date of travel - 100% refund less transaction charges
2 Weeks to the date of travel - 50% refund less transaction charges Less than 2 weeks and No show - No refund
*** And as per below notes on peak seasons, flight/SGR and other. *
PEAK SEASONS: Bookings made for peak seasons (or durations where availability will be considered as scarce) and whereas the company will have already made downpayment to reserve transport, accommodation and any other costs, the 3rd party - hotel/lodge policies and transport car hire policies will apply accordingly and clients who seek refunds will be refunded as per these policies.
FLIGHTS/SGR TRAIN TICKETS: Bookings inclusive of flight/SGR made in advance whereas the company will have already paid for the tickets, in case of cancelation the 3rd party flight/SGR policies will apply and clients who seek refunds will be refunded as per these policies.
OTHER: Cancelations and postponements forced by matters beyond individual human capacity such as government restrictions and regulation, outbreak of diseases, war and any other thing will be treated as special cases case by case and accordingly to reservations already made.
REFUNDS: Once the refund amount is calculated and agreed as per applicable cancellation policies, the refund process will be initiated and can take up to a maximum of 60 working days – however we will strive to refund as soon as possible.
CREDITS: All cancelled bookings and postponed Bookings and that will be agreed to be kept as credit, will be valid for up to 1 year or as per the period agreed and in accordance to the 3rd party policies on credit (hotels, transport etc.) where applicable. Clients must be issued with a credit note indicating the agreed credit timelines and details. All Payments made and bookings cancelled or postponed without agreed credit timeline will be valid for 3 months after which the credit will be deemed to have expired. Credit notes cannot be redeemed as cash neither can it be transferred to other company guests by the company unless on client request to guests known to the client.
LIABILITY;
The company liability to passengers carried in vehicles for transfer, excursions and tours is governed by the laws of Kenya and all claims are subject to the courts of Kenya. Whilst every care is taken, the company shall not be held liable for loss or damage to personal property and clients are advised to arrange relevant insurance and take care of their belongings. Personal medical insurances and medical conditions arising from the safari are not covered unless otherwise stated and included in the safari.
SUB CONTRACT;
The company reserves all the rights to subcontract any part or the full safari and in the event of such subcontract all the above terms shall apply.
