To secure a booking, a 30% deposit of the total tour price is required. The balance is due 45 days before the tour departure date.
Bookings not secured by the appropriate deposit will be released.
Cancellation between 90 and 45 days of tour departure will incur a 30% of tour price penalty charge. Confirmed bookings canceled within 45 days of the tour departure date or no-show will incur a 100% tour price penalty charge.
Availability of accommodation and activities is not guaranteed; reservations will be made after receiving confirmation of the final itinerary and the payment of the requested deposit. Should any of the quoted accommodations not be available, we reserve the right to substitute them with an alternative suitable option, which might affect the final quoted price.
All clients who participate in this tour must be adequately covered by medical insurance as well as travel insurance to protect them in case of unforeseen circumstances.
Rates specified for this tour are subject to change without notice, however, every effort will be made to maintain them. In the event of any change of Government taxes or operating conditions that affect the rates we reserve the right to pass on these charges.
* UGANDA GORILLA & CHIMP PERMIT CANCELLATION POLICY
(Different and separate from the tour cancellation policy)
Gorilla Permits will be guaranteed ONLY upon receipt of the deposit (US$1600) for both permits for 2025/2026) since we need to immediately pay Uganda Wildlife Authority Offices in order to secure the permits.
Cancellations received on full payment:
• More than 90 days before the tracking date, 25% cancellation fee
• 89 to 46 days before the tracking date, 50% cancellation fee
• 45 to 9 days before the tracking date, 75% cancellation fee
• 8 to 0 days before the tracking date, 100% cancellation fee
Important: the minimum age required for gorilla tracking is 15 years whereas for the chimps the minimum age required is 12 years; in case of flu or of any other airborne disease the visitor will be not allowed to meet with the gorillas or the chimps.
