RESERVATIONS
A 40 - 50% refundable deposit is required within 7 days of the date of our confirmation of booking made. The balance is due 30 days prior to arrival date. For trips booked that are under 30 days, which we consider, "last-minute", 100% will be required within *5 days of the date of our confirmation. (* - Depending on how last minute the booking is, payment may be required even earlier).
At the time of reservations, please provide full names (as per passport), flight arrival & departure information, preferred rooming, any special dietary requirements, information on any physical disabilities one may have, occasion and special interests.
CANCELLATIONS
All cancellations must be received in writing.
Any cancellation or no-show is subject to cancellation charges as per the following schedule:
from booking time to 60 days prior: 30% tour cost
59 - 45 days prior: 40% tour cost
44 - 35 days prior: 50% tour cost
14 - 7 days prior: 75% tour cost
6 days or less prior or no show: 100% tour cost
There are no refunds for unused portions of the program, and refunds will not be made to clients who do not complete the tour for any reason whatsoever.
Our quotations are always based on the total number of people in your party, if anyone cancels for whatever reason, the prices will change.
Amendments made to the itinerary once paid for may result in additional costs.
RESPONSIBILITY AND INSURANCE
It must be clearly understood that these are adventure safaris and there are certain dangers and risks which are inevitable. Whilst every care is taken for the safety and comfort of our clients, the company accepts no liability for all or any of the following:
Damage or loss of property of any client, howsoever caused.
Sickness, infection, injury or death of the clients, howsoever caused.
Change of itinerary due to road and weather conditions.
Damages, directly or indirectly, arising out of delays in departure or arrival including delays occasioned by the missing of road, rail, ship or aircraft connections.
It is therefore understood, on receiving a clients' booking that necessary insurance covers against these and other risks have been taken care of by the client.
We request you to come with an extra copy of the cover so we can have this in our files, should anything go wrong when you are on safari.
BAGGAGE ON SAFARI
Baggage size must be reasonable.
On Safari: unless there are 2 pax only in the vehicle, we will NOT take suitcases. (One backpack or soft-sided duffle bag per person of max. 20kgs is fine)
On our Treks (Kilimanjaro, Meru): we will NOT take suitcases. These make it very difficult & dangerous for porters to carry. We recommend one medium sized duffel-bag or back-pack per person (max. 15kgs). For Kilimanjaro especially, bags must be water-proof. A small day-pack will be found handy.
On internal flights: some internal airlines only permit one piece check in baggage of maximum weight of 15 kgs plus one carry-on luggage including camera, of maximum weight 5kgs. In instances where you have excess luggage weight, a fee may be imposed however, some aircraft, if full, will not accept excess weight for reasons of safety, So please be sure to pack light, store excess un-needed baggage at appropriate points so pick up is easily handled.
