General terms and conditions
Any mention of Duma Explorer, Duma or the Company refers to Duma Explorer, INC.
The following items are included in quoted programs: all accommodations as noted in the itinerary; meals as specified; guided sightseeing as noted in the itinerary; relevant park, rescue, and entrance fees; airport transfers as noted in the invoice; equipment as noted in the invoice.
Payment
We accept credit cards (Visa/MasterCard) for deposit payments only. Final payments must be paid by USD check or bank transfer. If you are interested in paying by credit card, please let us know and we will send instructions.
Not included in the price
The following items are not included in trip prices: Traveler health and travel insurance; international or internal airfare unless otherwise noted; costs associated with passports or entry visas; airport departure taxes; excess baggage charges; gratuities; meals other than specified in the itinerary or invoice; sightseeing and game drives not included in the itinerary; personal expenses such as laundry, email, telephone and fax charges; and optional activities such as night game drives, bush dinners, Maasai Village visits, and walking safaris.
Gratuities are not included for drivers, guides, cooks, porters, or camp staff. Gratuities are at the traveler's discretion and should meet the level of satisfaction with the service received. Recommended tipping guidelines are provided in pre-trip information.
Itinerary Accommodations
Itinerary Accommodations (hotel, campsite or vessel) and arranged sightseeing are subject to change at any time due to unforeseen circumstances or circumstances beyond Duma’s control. Every effort will be made to operate tours as planned, but changes may occur after the final itinerary has been issued. Duma reserves the right to increase tour prices to cover increased costs, tariffs and taxes, and to reflect fluctuations in foreign exchange markets.
Duma's changings and cancellation terms
Duma Explorer reserves the right to modify or withdraw a tour or any part of it as deemed necessary or desirable. Duma also reserves the right to pass on to tour members any expenditures or losses caused by delays or events beyond its control.
Registration and Payment Schedule
For all programs and tours, a deposit of 25% per person is required at the time of booking. If the trip is cancelled 90 days or more prior to the start of the trip, a US $450 cancellation fee per client will apply.
Cancellation policy
Trips cancelled between 90 and 65 days prior to the tour start date will incur a 25% cancellation fee. 50% of the total package price will be charged for cancellations between 64 and 30 days. No portion of the deposit or final payment will be reimbursed for cancellations within 30 days of the trip start date. Final payment is due 45 days prior to the trip start date. Cancelled trip payments less US $300 per person may be applied to a future trip within the same year for the same Traveler as long as trip is cancelled more than 90 days before the start date. No portion of internal (Tanzania) airfare payments will be reimbursed. Trip refunds are not made for any missed services. Duma Explorer reserves the right to take photographs during the operation of any trip and to use them for promotional purposes. By booking with Duma Explorer, Travelers agree to allow their images to be used in such photographs. Travelers who prefer that their images not be used are asked to identify themselves to their tour guide at the beginning of their program.
United States
