CANCELLATION
Should you cancel up to 7 days prior to commencement, the payment will be refunded less a normal charge. Cancellation less than 7 days will incur varying charges up to a maximum of 100% of the cost of the arrangements. They take effect from the day we receive payment.
ACCOMMODATION
Prices are based on double occupancy. On single booking there is supplement for nights spent in Nairobi or Arusha, the coast lodges and on safari. Should an accommodation fail to provide single occupancy despite payment of supplement, the applicable amount is refunded. Accommodation is listed in preferred sequences. They range from modern hotels in Nairobi picturesque veranda, deluxe resort complexes, hotels, chalets and permanent camps on safari circulars to imaginatively designed beach hotel. Most have private bathrooms and swimming pools and all have restaurant and bar facilities.
ALTERATION TO TOURS
The sequences and accommodation of all itineraries is normally adhered to BUT THE COMPANY RESERVES THE RIGHT TO MAKE ALTERATIONS ENFORCED BY WEATHER, ROADWORKS, HIGH SEASONS CONGESTION OF ANY CAUSE, and delays caused by breakdowns of the company. As specified accommodation cannot be guaranteed even if extra money has been paid.
TRANSPORTATION
Transfers, excursion and tours are by saloon cars and safari vehicles or a 4x4 Landcruiser with English speaking driver/guide.
LIABILITY
[a] The company and its agent’s act only as agents of the client in all matters relating to accommodation, sightseeing excursion tours and all forms of transport. The company cannot accept any responsibility for default whether negligence or otherwise on the party of any of the services or additional expenses occasioned by their delay, alterations of travel services or excursion of tours applied for and booked.
[b] The company’s liability to passengers carried in vehicles for transfer, excursion and tours are governed by the laws of Kenya or Tanzania and all claims are subject only to the courts of Kenya.
[c] The company reserves the right to employ a sub-contractor and in the event of such exercise the terms of clause (a) relating to the company’s liability shall apply.
[c] Whilst every care is taken the company cannot be responsible for loss or damage to personal property and it is advisable to arrange relevant insurance.
VALUABLES
Please keep these with you all the times. Safety deposit facilities are available at most accommodation.
PRICES
These include all the expenses connected with the site seeing as indicated in the itineraries, entrance fees to attractions visited, accommodation service charges, government taxes. Prices exclude the cost of passport, visa, health documents, gratitude’s, laundry, drinks and other personal items.
Boat trip in L. Baringo and Masaai Village in Masaai Mara are not included in the tour price. Kenya or Tanzania departure taxes not included. All prices are subject to change without advance notice based on increased rates or fluctuations in foreign currencies and any other prices. Once the tour has started no refund shall be made for any reason whatsoever.
BAGGAGE
While on safari one piece of baggage is permitted per person plus the carry on. All excess baggage should be checked upon arrival at your Hotel until completion of the safari. A small overnight or carry – on- bag is the only requirement for any of the hotels , lodges or camps. Formal dresses i.e. jacket and tie for a gentlemen and a dress for the lady is an option for dinner at the Mt. Kenya Club, otherwise dress casually for comfort on safari.
The company reserves the right to off-load any passenger at time if she /he does not or is not prepared to adhere to any schedule itineraries or gets difficult in any other reasons.
SAFARI ORIENTATION
Safari tours are ideal for the good-matured realist imposed with joy being with others and is able to adhere to the very modest rigors imposed by scheduled itinerary. Be prepared to sometimes encounter custom habits, living standard, which may be different from your own open tolerant mind. Africans in the town and up- country respond warmly to an attitude of friendship and respect. Show of common courtesy at all times helps to avoid misunderstanding.
