Our post Covid lockdown tour
East African Jungle Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 2013)
- Member Of:
- AUTO, TUGATA & UTB
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $50 to $400 per person per day (USD, excl. int'l flights)
Reviews
AT
Email Julia | 20-35 years of age | Experience level: 2-5 safaris
Awesome experience
I did a five day tour and had a great time exploring Uganda! From pick up till the end everything was fine. The communication before I came to Uganda was easy, responses came quickly and I got all the information I needed. My guide/driver Willy was a perfect host! He told me a lot about Uganda and I felt very safe no matter which road we were on. I liked all of the accomodations,and though I've booked the camping/basic fare, I was positively surprised by the standards. Thanks for a perfect experience in Uganda!
US
Email Teresa | 50-65 years of age | Experience level: 2-5 safaris
The guide didn’t know much. He barely talked, unless I asked him a question.
The guide lacked communication skills. He didn’t have enough knowledge about birds or animals in general. The customer service was very poor, even though I was the only customer in the excursion because everyone else cancelled due to Covid 19.
A day before my last day, I found out I needed a Covid 19 test and I asked the owner to find a place in Entebbe for me to do it. We drove 8 long hours from the mountain to Entebbe. The guide never showed me or say anything, unless I asked something. I never heard from the owner. We waisted a lot of time looking for a clinic. I had to stayed in Entebbe two more days, I had to pay for another plane to Dubai and for another hotel in Dubai. I wasted a lot of money and time because the owner Couldn’t help me.
My experience with the Gorillas was great but not thanks to this company.
In general, I don’t recommend this company.
Reply from East African Jungle Safaris
Posted on Nov 3, 2020Dear Teresa.
Thanks for the review about the 6 Days tours you recently concluded with us here in Uganda, we thank God that we managed to deliver on all what the itinerary stipulated, I would like to let the world know that Uganda Tourism opened on 1st Oct and Teresa was the very first foreign tourist in Uganda because she landed at 03:00am on the 1st of Oct. Teresa did Chimp trekking in Kibale alone in the park and gorilla trekking in Bwindi alone, So East African Jungle Safaris ltd was the luckiest company to open most of the activities here in Uganda,
I would like to let people know that we worked overtime to see that this trip happened and all activities done, The client had issues on obtaining the visa to as she set off from the USA before the official opening of the airport in Uganda, I had to keep on advising the client that she will get the visa on arrival, She told me it’s not written anywhere that she can get it on arrival, Thank God she managed to get the visa on arrival, The client pressurized us that if we don’t open the country for tourism she will need a full refund, I tried to explain to her that the Gorilla and Chimp permits which we had already secured are non-refundable that we can only postpone to another date and she refused, She informed that she had to do the gorilla trek on her birthday 6th October, I advised her that she can do the trip on the next birthday that’s next year and she refused.
As a company we did all that we could to see that her trip would happen, from visa issues to the COVID19 test certificate needed here in Uganda valid 72 hours. I can as well defend the guide Willy who has been working for East African Jungle Safaris for 8 years, He knows this very itinerary even out of sleep he doesn’t even need a copy of a written itinerary, and many reviews were published on this very platform and others praising him for the great work.
The biggest challenge came on the second last day of the trip when they were at Lake Bunyonyi that’s over 400km from the capital, when madam Teresa told the guide that she need a COVID19 test of 95hrs before flying to Dubai, Remember the flight was scheduled for the next day, It was already late evening, We advised the client that we could do the test in Entebbe at Grade B Hospital where she was informed that she could only get the certificate in 24hrs because of the big number of tests they had to carry out. She told the guide to drive her to Fly Dubai office at Airport to see whether she can fly, The staff told her that it was impossible without a valid PCR certificate, She blasted them that they never told her in advance so that she could prepare, They informed her that it was the first banner on their website before anyone could buy a flight ticket. I can as well confirm that it was us that got her a private Doctor that did the test even though it was impossible to fly that day. The client came from USA and was ending to Dubai something we didn’t know. We can have all the information about the destinations here in East African but not for you’ next destinations abroad.
We recommend all clients to let us know the requirements of their next destination so that we could arrange the PCR test in time, in order to avoid any future embarrassments. We know the client is always right so we apologize for all that didn’t go well.
Best Regards
Fred
DE
Email Martin Adler | 20-35 years of age | Experience level: first safari
With a very knowledgable guide, saw plenty of animals and have a fantastic time in Tanzania.
What we had saw and experienced with East African Jungle Safaris was truly amazing. Our guide Ronald was just brilliant. He was always punctual, a lot of fun, knew all about the animals and where to find them and just made it a great trip. Accommodation and meals made by this company were fantastic and even the tented sites were really comfortable. While complete package we travelled to Tarangire NP, Manyara NP, Serengeti NP and the Ngorongoro Crater. We were very lucky to see Lion, Lepoard, Cheetah and so many elephants, wilderbeast, zebra, hyena, gazelle just so many animals. The weather was just perfect and we were lucky to be a bit early in the season so had sites generally to our selves. The vehicle we had was very comfortable and we would have no hesitation to recommending East African Jungle Safaris.
Email David Bruns | 20-35 years of age | Experience level: first safari
Excellent services for our trip in the National Parks of Tanzania.
About Communications : I got instant feedback every time from East African Jungle Safaris on all my emails and messages, they were regularly calling us during the trip to check if everything was ok. Our driver/giude Frank was always finding strategic positions from which we had wonderful views of the animals. During the tour we got accommodations with very good camps and excellent lodges. Unforgettable memories from Tanzania with East African Jungle Safaris. Thanks for making everything soo wonderful..!
Email Gerald Howery | 20-35 years of age | Experience level: first safari
6-Days of Gorilla and Safari trip
The trip was excellent and we would highly recommend this company to others. It was well planned-organised tour, our guide Apollo was excellent, Knowledgeable and we had great company with him. The accommodation and meals were truly very good. Above all the daily trips we undertook were amazing, to see the gorillas was the experience of a life time, together with land and lake safaris every day brought something new. Got some different sceneries from the plains of Uganda to the rain forests of the mountains in Uganda and Rwanda. Bring a good camera and garters to keep the safari ants out. The only thing that I wouldn't do again is the night safari, but everything else gets my vote with 5-star.
Email Melvin Dionne | 20-35 years of age | Experience level: first safari
Honestly a Wonderful Company for Gorilla Trek!
I honest heartedly recommend East African Jungle Safaris for a Gorilla trek. Not only did they have a competitive price (the best, actually), the time with our driver/guide Samuel was a pleasure. He was prompt, helpful, well-informed, and his ready humor and great attitude really enhanced our trip. It's a long drive from Kampala to Bwindi, and thus the drive matters--Samuel was fabulous. The budget accommodations were quite nice; we enjoyed a comfortable mountainside stay at Broadbill Forest Camp, where the food was very good and the views absolutely beautiful.
I won't review the trek itself--that's led by Uganda Wildlife Authority staff, and it was wonderful and must to do a tour with this company.
CA
Email Mark Obrien | 20-35 years of age | Experience level: first safari
Unforgettable experience in Tanzania...!!!
We spent 9 days with East African Jungle Safaris and we had a wonderful time! We planned the tour with Ruth and everything has gone as per the plan. Everything was perfect: at the arrival we meet to our guide, Frank and just with in some time we became friends! He proved to be pleasant and experienced: he has taught us everything we needed to know about Tanzania. He told us the story of Serengeti, Tarangire and Ngorongoro and everything about wildlife. Whatever we had saw, so many animals, tribes, diversity and many more,,, we just have to thank him. This company gave us the opportunity to visit two tribes of bushmen with our guide. He told us about uses, costums and history about them. It was a beautiful experience! Lodges and tented camp provided by Ruth has been really comfortable and characteristic. Thank to the staff, we lived a beautiful experience in Tanzania... they made our stay unforgettable! We suggest to travel with EAJS because of professionalism, experience and excellent price/quality. Thank you Ruth and Frank!....and EAJS!!!
AR
Email William Braud | 20-35 years of age | Experience level: first safari
Wonderful and Friendly trip and good organization.
We were planning for a tour in Tanzania and we found out East African Jungle Safaris on internet, then immediatly we contacted Ruth for planning our safari-tour in Serengeti, Ngorongoro and Manyara Lake. We bought an individual trip (we were 2 of us) and we spent 1 week around with our amazing and friendly guide Eddy. We had a lot of fun, and we met many animals during the trip. The trip wasn't expensive and well organised. We chose some medium level accomodations and we spent 2 nights in a tented camp (kati kati) and it was an amazing experience:the dark of the night, the silence and the shining stars. All lodges and the tented camp were nice and clean. Food was good and diversified, we could choose among a lot of things. I think that to plan another safari tour booking through East African company and I also recommend this company to everyone looking for true experience ,,,, you will be sure to have a lot of fun with this serious organization.
Email Lawrence Hickey | 20-35 years of age | Experience level: first safari
Amazing Safari we had in Africa!!
We had an amazing Kenyan safari with EAJS, just got to posting a review now! Ruth was very helpful in arranging the itinerary and changed it many times as per my requested! Without a doubt, Apollo was one of the best tour guides and drivers we've ever come across on any tour, anywhere!
We would highly recommend to our tour guide,,,, to travel at Tsavo National Park, amazing place and we were lucky enough to spot a leopard! During the safari we also saw the falls in Thompson Park, the wildlife at Naivasha and Lake Nakuru plus Masai Mara. Thanks to Apollo our tour guide we were able to get up close to lions, hyenas, rhinos, cheetahs, elephants, hippos, crocodiles, giraffes, zebras, buffalo and many more! Amazing safari all round, and looking forward to visiting again! Will definitely be booking through EAJS again - amazing value for money and no complaints!
Thanks again to Ruth and Apollo!
US
Email Isaac | 20-35 years of age | Experience level: 2-5 safaris
Gorilla and Chimps.
From Starting to the End, it was a wonderfull experience with EAJS.
Walking completely into the dark jungle until meet the gorillas! A family of 10/12 and the big silver back always near us. It was soo amazing to be with them at their wild habitat. Also seeing the chimpz funny moves was great to watch. Everything worth it at here Bwindi Impenetrable National Park!!
Do it with the "East African Jungle Safaris" was a very good choice. All was good and the guide called Willy was so nice everyday, kind and helpful.
It was a lifetime experience that I truly recommend...!