East Cape Tours
- Located In:
-
United Kingdom
- Size:
- 20-50 employees (Founded in 1998)
- Member Of:
- ATTA, SATOA, ATOL & SATSA
- Tour Types:
- Custom luxury tours that can start every day
- Destinations:
- Price Range:
- $28 to $110 per person per day (USD, excl. int'l flights)
Reviews
Email Marie | 50-65 years of age | Experience level: over 5 safaris
Brilliant from start to finish!!
Cearl our initial contact with the company was so good at explaining the options to our safari trip and kept me reassured that our booking was safe throughout the 2 year lockdown in South Africa. We recently got to take our holiday to SA and the Safari to Gondwana was the highlight of our family trip!! The place, accommodation, food were without fault and our tour guide "Mark" was exceptional, so knowledgeable and passionate about all the animals and he went above and beyond what we ever expected!! A truly lovely fella and his driving skills in the rough terrain was pretty amazing too!!
An overall fantastic safari..
Excellent Service!
Communication was excellent, always ready to assist. Found the perfect place and then upgraded it!
Email Zovuyo Yazini | 35-50 years of age | Experience level: 2-5 safaris
Best service, ptompt responses
Great service. I was kept informed and updated with info continuously
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Email jeffrey roberts | 50-65 years of age | Experience level: first safari
Wow just awesome, great advice, everything went perfectly.....
We originally booked this tour in 2018, so with everything going on, we had to cancel and move it twice. Each time, we had the same rooms and hotels. I was extremely impressed with the hotels B&B's on the garden route. It seemed like each was better than the next, each detail was taken care of. The Safari at Tau game lodge was also perfect. We have the family suite so we had a common living room with our friends which worked out great. I would certainly use east cape tours again. They were available while we were on the road and got back to us quickly when we had questions and provided good timely answers. they were very helpful.
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Email Julia | 50-65 years of age | Experience level: first safari
Professional in every way
Cearl was our tour operator. After interviewing us, she went about organizing the perfect trip. We were supposed to go 4/2020 and we subsequently had to reschedule the trip 3 more times before we went this year. She canceled and rebooked this long trip for us each time professionally and patiently. We even changed the itinerary once. This was a fantastic trip, exceeding our expectations. At the end, we tested positive for Covid ( we had no symptoms) and could not fly back to the USA. We found out late in the evening of our last night. I emailed Cearl and she was on the spot, explaining the next step and setting us up to quarantine in a wonderful place. It is so important to have a good tour operator. Also, we are thankful we got travel insurance.
Email Clarissa | 65+ years of age | Experience level: over 5 safaris
Efficient and very thorough organisation and personnel
Excellent service and nothing is too much trouble. Would definitely use them again
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Email Norma | 65+ years of age | Experience level: first safari
She demonstrated excellent attention to details and interest in our comfort and happiness.
Our trip to South Africa was broken into three segments. First of all we toured Johannesburg with a guide, Thabang (Moreafrica Tours) and enjoyed visiting the Capitol Hill and the prison which has been upgraded to a museum for persons who were held illegally for political crimes. We then toured the Nelson Mandela home and museum. Our guide was knowledgeable and friendly. He took us to Soweto and we were able to actually go in the homes of some of the very poor people living there in the projects. We visited a daycare and it was heart wrenching.
The second segment of our trip took us to Embali Lodge where we experienced fantastic food and exciting Safari adventures each day we were there. The accommodations were luxurious and the staff was very attentive. Our guide, Moshe was well educated and a great communicator.
The final segment of our trip took us to Nkorho Lodge which was equally luxurious and also a very accommodating staff. Our food there was wonderful and we experienced the outdoor baumer dining by bon-fire and candlelight.
We again saw many animals on every single safari trip. We saw hundreds of elephants and nearly a 100 lions as well as many leopards, zebras, rhinos, hippos, Giraffe, monkeys, water buffalo, wildebeest, wild dogs, hyena, impala, and various other deer like animals. It was quite thrilling to see so many animals living in their natural habitat. We never felt threatened and we had outstanding guides and trackers each time we entered the bush. Our guide was Peter and our tracker was Chris. They were warm, welcoming and very eager to please.
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Email Jim Hooper | 50-65 years of age | Experience level: 2-5 safaris
East Cape Tours so helpful in difficult circumstances.
I booked a multi centre trip which we unfortunately had to postpone due to Covid, Lynn helped us promptly to rebook the entire trip for next year, there was no additional cost and nothing was too much trouble, I highly recommend them.
Really looking forward to it, I am desperately in need of a vacation.
Email Emma Smith | 20-35 years of age | Experience level: first safari
DO NOT BOOK WITH COMPANY !!!
After nearly a month of waiting to hear back from the 'CEO' we are finally told that they will not provide a refund even though the country is not letting us travel there. This was a honeymoon trip and our wedding is cancelled, so unhelpful. This was the only provider who we have encountered problems with, all other bookings in our trip were kindly refunded. Awful customer service. Silly company really as I imagine everyone who experiences this will not book with them in the future.
Email Patrick Goodwin | 50-65 years of age | Experience level: 2-5 safaris
Trip Ended Up a Massive Success Despite Covid Delaying It Nearly 3 Years
"After some initial issues around Covid rules the CEO, Colin made contact with us and very kindly allowed us to change our trip , as it turned out a number of times, due to the changing world that we were living in at the time. When we eventually went on our trip to Amakhala in March 2022 (nearly 3 years after our initial booking) the trip was a massive success. We stayed in Leeuwenbosch and loved it. All the staff and our guide were exceptional. Although the weather could have been kinder we saw everything that we wanted and our guide ,Ouboet could not have done any more and was always so cheerful and helpful. I would definitely recommend East Cape Tours and Cearl in particular who was incredibly understanding and patient with our regular changes (Thanks Cearl). It was also really nice to meet Colin in PE and chat properly.
Reply from East Cape Tours
Posted on Oct 29, 2020I am afraid this has been a very difficult time for everyone in the Travel Industry, ourselves included.
We have been forced to adhere strictly to our terms and conditions that were included on your invoice and confirmation.
Insurance: Please ensure you have adequate travel insurance for the duration of your trip East Cape Tours & Safaris South Africa will not be liable whatsoever for any loss/damage/personal health/ eventualities of war/civil action/act of terrorism/act of God, natural disasters or adverse weather conditions during or resulting from your holiday. We strongly advise passengers to take out insurance covering cancellation, medical expenses, loss of baggage, curtailment and default at the time of booking.
In addition to assisting clients with insurance claims, we have been working with the Department of Tourism and have agreed to postpone bookings without penalty or increased costs until the 15th December 2021 and even some cases to the end of 2022.
We have discussed this, and you will be back in touch in due course with new dates.