East Cape Tours Staff
East Cape Tours
- Offices In:
-
United Kingdom
- Size:
- 20-50 employees (Founded in 1998)
- Member Of:
- ATTA, SATOA, ATOL & SATSA
- Tour Types:
- Custom luxury tours that can start every day
- Destinations:
- Price Range:
- $28 to $112 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
Thank you again.
I just returned from our South Africa and would like to take this opportunity to Thank you for the wonderful recommendation & stay at Kapama Karula. We all had a fantastic stay & the staff was very accommodating and helpful. Will certainly refer your services to anyone who is considering visiting SA.
Reply from East Cape Tours
Posted on Jul 28, 2016Hi Ash
Thank you for your great review. We are so glad that you had a wonderful time during your stay at Kapama Game Reserve. It's always nice to know that our guests would recommend us to others.
Hopefully we will get to organise another holiday for you some day!
All the best,
East Cape Tours
Highly Recommend
We booked our safari through East Cape Tours, who provided excellent service, managing to fit in our dates by swapping us between lodges and the free transfer from Port Elizabeth was an unexpected - and reliable - bonus.
Reply from East Cape Tours
Posted on Jul 28, 2016Hi Simon.
Thank you for taking the time to review us. We are so glad that you appreciate our services and our complimentary transfers! We hope you had a fantastic time on your safari as well.
All the best,
East Cape Tours
Fantastic
Dears Ladies and Sirs,
we had just last month a Safari-trip in the Amakhala Game Reserve which I booked through your agency.
It was fantastic.
Now my father and me are planning for next year to visit the Victoria Falls, the Okavango Delta and Chobe National Parc.
Do you offer also these three destinations?
Please let me know.
Thanks a lot in advance.
Kind Regards,
Adriano Rizza
Reply from East Cape Tours
Posted on Jul 28, 2016Hi Adriano.
Thank you so much for your fantastic review. We are so glad that you enjoyed your stay at Amakhala Game Reserve, and it's exciting to know that you are already planning another trip to Southern Africa! We offer some incredible trips to Victoria Falls and Botswana that I'm sure you would enjoy. We will get in touch with you to find out more details about your trip, and we can take it from there.
We look forward to chatting with you soon!
Regards,
East Cape Tours.
Thanks again for all your help, brilliant.
Hi Helga
We have just returned from our travels in Africa.
Shamwari was brilliant! Beautiful place and we were fortunate to have Jessica as our ranger and her knowledge of animals, birds, plants and the environment was amazing! We have had quite a few very good rangers take us on game drives on this trip and our previous trips, but Jessica stands out as the best!
The highlight of our two months in Africa was Christmas day at Shamwari where we were able to experience a private escorted walk around the outside of the enclosures of the Born Free lions/lionesses, leopards and cheaters! As a Born Free Foundation supporter for many years it was the perfect Christmas present on the best Christmas day ever!
Thanks again for all your help
Kind regards
Caroline
Thank you very much for your help and your good work.
I would like to say Thank You Very Much for arrange our safari and the drive from Airport and back. Everything was great and we had a really beautiful time in South Africa.
Thank you very much for your help and your good work.
I wish you a good time.
Reply from East Cape Tours
Posted on Jul 28, 2016Hi Janine.
Thanks for taking the time to write us this great review. We are so pleased that you appreciated our services and had a great time on your safari.
We hope that you will keep us in mind for your future travels.
Wishing you all the best,
East Cape Tours
Thank you for all your help and assistance!
We have just returned from our travels in Africa.
Shamwari was brilliant! Beautiful place and we were fortunate to have Jessica as our ranger and her knowledge of animals, birds, plants and the environment was amazing! We have had quite a few very good rangers take us on game drives on this trip and our previous trips, but Jessica stands out as the best!
The highlight of our two months in Africa was Christmas day at Shamwari where we were able to experience a private escorted walk around the outside of the enclosures of the Born Free lions/lionesses, leopards and cheaters! As a Born Free Foundation supporter for many years it was the perfect Christmas present on the best Christmas day ever!
Thanks again for all your help
Reply from East Cape Tours
Posted on Jul 28, 2016Hi Caroline.
Thank you for your excellent review. We are so pleased that you enjoyed your time at Shamwari. It really is a fantastic game reserve, and we are so glad that you had a good stay there.
We hope that you will keep us in mind for your future travels to Southern Africa.
All the best,
East Cape Tours
US
Email AZ | 20-35 years of age | Experience level: first safari
Responsive and Dedicated
We talked to Lynn, and she was always very responsive and dedicated to getting us the best safari experience that we wanted. She was very understanding about providing lots of options and was quick in getting the receipts and vouchers put together. The safari itself was wonderful, and I would definitely use East Cape Tours & Safaris again.
Everything turned out perfect
Thank you for all your help everything turned out perfect. Ebrahim was super I'd highly recommend him to anyone traveling in Cape Town. Ismail was also excellent . We met Robert More at The More Quarters one morning he was extremely nice thought he might be at Lion Sands when we were there but left us a special message because he left the day we arrived and a book signed by him his greatgrandfather wrote.The staff at More Quarters were so friendly we loved our room and the hotel itself. Mont Rochelle is probably the most beautiful place we have ever been.Loved Franschook, The vineyards and wineries were magnificent. Could have spent more time there. The Lion Sands River Lodge was absolutely beautiful the staff was great and we had the best ranger in Neil and tracker Albert. Made friends with two couples we did our safaris with. Trip of a lifetime all we can do is pray we can go back some day. If we know anyone who is interested we will definetly refer you. Thank you again.
Reply from East Cape Tours
Posted on Jul 28, 2016Hi Wayne.
Thank you so much for this superb review - we really couldn't ask for anything better. We are so pleased that you had a great time on your holiday and that you loved all of the accommodation. It's always nice to know that our services were appreciated by our guests, and that they would recommend us to others.
Wishing you all the best,
East Cape Tours
US
Email Marcella Wickham | 50-65 years of age | Experience level: first safari
Made us a spectacular Safari, but communication was very poor.
The good: East Cape made us a truly spectacular safari and trip to South Africa! It was a dream come true, and for that we are grateful. We were put up in top of the line hotels and tents, with delicious food and wonderful people. Treated like royalty the entire time. We told them what we wanted, and they arranged the entire thing. Originally, we were put up in a different accomodation which seemed stuffy to us, and when I voiced we wanted an upscale tent with about 10 days to go, it was arranged for us (Best thing we ever did!). So, the trip was nothing short of spectacular, everything was absolutely incredible, and I thank East Cape wholeheartedly for memories that will last us a lifetime and beyond.
The bad: Communication with East Cape was on pointe until they received payment. Once that happened, it was like pulling teeth to get answers. At initial contact, the owner Colin actually called us from South Africa, asked us our preferences and budget, then asked if we wanted to pay in Rand or US Dollar. Being naive, we said "US" which turned out to be an expensive mistake. He should have told us to pay in rand, though I understand he needs to make money too. Readers take heed; pay in Rand, your dollar will go exponentially further. Colin was super friendly, and then we were turned over to Denise, who's communication skills were poor. At one point about 3 weeks out of trip, we still didn't have a completed itinerary, and after multiple attempts to get it, I reached back out to Colin, who told me it was the "time difference." We were inside of one week when I finally got the itinerary, which consisted of our flights, and I had to go back to the initial proposal and type the entire thing out myself. I knew airport transfers were arranged for us, but had no idea we had a private driver until he picked us up - which was a pleasant surprise, but a detail we should have known. There were more small details that we didn't get, but that's the jist of it. Overall, I would recommend East Cape Tours, but would ask for somebody other than Denise to help you along.
Reply from East Cape Tours
Posted on Feb 7, 2020I am very disappointed by this review as Denise and I spent ages making sure “the trip was nothing short of spectacular, everything was absolutely incredible.”
I am also confused about certain parts.
We quoted and took payment in South Rand through our Nedbank virtual terminal, I don’t understand the comment about paying in USD. We paid the substantial credit card charges as we always do.
I am afraid the time difference is a reality, as it is a 14-hour difference. However, I arranged to call several times at midnight our time and managed to be super friendly.
We sent a full itinerary prior to you booking with us.
We clearly didn’t get the message across properly that it was a private tour, but can’t really understand why as it was on all our documentation. I even explained on the phone that one of our guides would be at the airport to meet you and thus no tickets or vouchers were necessary, the timing of all the transfers was arranged around your needs.
We gave you the guides mobile number, mine and Denise’s - just in case there were any problems. Nonetheless, there were no issues and it worked like clockwork, and the private driver became a pleasant surprise.
To reiterate, I think this is very harsh on Denise who went beyond the extra mile to make sure “the trip was nothing short of spectacular, everything was absolutely incredible, and I thank East Cape wholeheartedly for memories that will last us a lifetime and beyond.”
Email Nick Gilmore | 65+ years of age | Experience level: over 5 safaris
Tour operator excellant
Communications and everything to do with East cape 1st class
Fishing Lodge most enjoyable and would visit again.
Did not enjoy African Queen as the boat did not really go anywhere .
and the couple of hours which it did cruise in the morning clashed with
morning activity .Food and staff good but might would be better of in a lodge.
Reply from East Cape Tours
Posted on Dec 18, 2018Good day Nick,
Thank you for the great review! We're so glad to hear that we could help you plan your holiday. We're sorry to hear that you did not enjoy the cruise safari, but we appreciate the feedback and will use this information to improve our services. We look forward to organising a tailor-made African getaway for you again in the future!