Everybodies favourite guide, Trevor
Elephant Herd Tours & Safaris
- Office In:
- Size:
- 5-10 employees (Founded in 2002)
- Member Of:
- SATSA & MISA
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $69 to $1,104 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
BE
Email Lies | 20-35 years of age | Experience level: over 5 safaris
Great safari tour, great guide!
We had a half day morning tour at Kruger. We saw a lot of animals. The guide had an eagle eye and found a lot of animals. He was also very experienced and had a lot of knowledge. So nice.
Email Damion Potter | 35-50 years of age | Experience level: over 5 safaris
Superb value for money - and saw big five before lunch two days running!
The elephant herd team were excellent. We had a full 10 hour drive, in which we saw different parts of the park. The drivers worked together via radio if they had seen Lions, Leopards or Rhinos. Great value for money.
NL
Email Emmy and Maikel | 20-35 years of age | Experience level: first safari
Informative, puntual and superfriendly!
We booked a 5-day Safari Trip with Red Africa. They partner with the Elephant Herd and we get why!
We got to know a total of four guides. Some where drivers and others were tourguides within Kruger and Panorama Route. All were extremely friendly and passionate in their own way. They were also punctual and cared about us having the best time. The tours were amazing and worth all the money, but getting to know the guides was such a huge part of why it was so great. Shout out to Bekhifa and Trevor!
US
Email Kristen Scott | 20-35 years of age | Experience level: first safari
Bhekifa was passionate about his job, we saw the big 5, very knowledgeable and kind
Bhekifa worked hard to ensure we saw the big 5 and we did! He was very intelligent about the animals and the plants! He is full of kindness and humility and gives you more than just a safari tour. Thank you, Bhekifa. It was truly a pleasure from my husband and I!
DE
Email Esteban | 35-50 years of age | Experience level: 2-5 safaris
Never again...
Very bad service, long response times (if any) and non-supportive team. Almost a month since my last message and still no answer...
We asked to change our tour guide, since we didn't get along too well because he was just driving up and down the main road in Kruger National Park all the time. We asked him many time to go somewhere else, even saying which roads to drive, and he did want he wanted... We tracked the route with the app Komoot to verify our assumptions, and we were always driving the same main roads. We have seen twice as many animals when we drove through the Park ourselves with our Rental Car, leaving the main Road - without official tour guides.
Brendon & Rene (the owners, I think) were kind while booking, but once it was booked, they were really unfriendly, disrespectful and inflexible.
I would never recommend someone to book with them.
Reply from Elephant Herd Tours & Safaris
Posted on Oct 23, 2023Ahh, Déjà vu. See your travel companion Pia’s comments, "Misleading and Dishonest" on the same review site for comparison. Same trip, different story !! Quite sad that one or two people in the same industry would stoop so low as to try discredit another company with different variations because they never got their way.
With regards to not replying to you, you are correct, I did not reply to your threat as we had already given you our verbal response: As a self-proclaimed professional tourism industry leader, you should know better than to book a trip, try cancel with 10 hours notice, change the pick-up to a later time, and then expect an extended day.
SEE YOUR WHATSAPP MESSAGE COPIED IN FOR EASY REFERENCE.
“ I am convinced you don’t want to read numerous frustrated and negative 1 star reviews of your tour on online platforms, we believe it is only fair to get a half refund from you of the unfinished tour today and the complications and stress caused not just today.
Please rethink the way you are handling your affairs also for the sake of future customers. This is the best advice I can give you – from someone also working in the tourism industry and having experience of managing multiple million dollar super delicate contracts as a main responsibility.”
We asked to change our tour guide, since we didn't get along too well because he was just driving up and down the main road in Kruger National Park all the time. We asked him many time to go somewhere else, even saying which roads to drive, and he did want he wanted... We tracked the route with the app Komoot to verify our assumptions, and we were always driving the same main roads.
Either my CarTracker is faulty, which it is not, or your Komoot never picked up signal in the Kruger Park. Your guide travelled quite a different route to what you say he did. Copies of our CarTracker report are readily available, but a brief breakdown is below.
05h40 Your guide Smiley, was at your accommodation venue, ready for your 05h45 pick-up
05h59 You had entered the Kruger Park and were driving from Kruger Gate towards Skukuza 4 way junction.
06h43 Crossed the low level bridge heading North to Tshokwane.
06h55 You took the Marula Loop gravel road, rejoining the Tshokwane tar road at 07h17.
07h42, You took the gravel road S36 to Jones Dam
08h22, You forked East onto the gravel road S34
08h52 Stopped at Tshokwane Picnic site for breakfast.
10h08, You left Tshokwane picnic site. You then rejoined the Tshokwane tar this time heading South, on a
roadway you had not travelled yet.
11h15, You turned East onto the High level bridge link road.
11h26. Turned East off high level bridge onto Eloff towards Lower Sabie
12h15 Headed East for 2 km. Stopped and turned back towards Mkhuhlu Picnic site. Now for the first time in 6
hours you were travelling the same road.
12h20 You stopped at Nkhulu Picnic site.
13h38 From here you back tracked heading West to get back to Skukuza.
14h37 You turned South towards Malelane. At 14h40, you did a U-Turn and headed back towards Skukuza,
14h57 You turned West to Kruger Gate Road where you exited the Kruger Park gate at 15h29.
If that is what you consider driving on the same roads….the less said the better!
If you wish to discredit me. Please have facts and don’t change the story after you saw my reply to Pia..Same guide, same vehicle. Different story.
I’ll let all past guests and future travelers decide for themselves.
He was amazing
The tour operator was on time, very friendly, very informative.
Email Ian | 35-50 years of age | Experience level: over 5 safaris
Excellent
From making the booking to the day of the Kruger Tour everything was excellent. Helpful staff, knowledgable driver - A GREAT EXPERIENCE. We highly recommend Elephant Herd for your next Kruger Experience!
Email Janet Rogers | 50-65 years of age | Experience level: first safari
Excellent tour guide
First time on a Safari, we saw the big 5 on the first day. The guide was extremely knowledgeable & very friendly. Truck was equipped with bottles of drinking water, blankets & ponchos.
it was a fantastic ride ans experience
Smiley was good fun and knowledgeable. We luckily had the truck to our own. He drove us around at a moderate pace so we had a pleasant tour and breathtaking wildlife encounters. 100% recommendation.
Email Jackie | 65+ years of age | Experience level: 2-5 safaris
Very polite, knowledgeable , courteous and very kind to aged guests
Excellent and most interesting. Our guide was very well versed in Kruger Park animals.