Part of the team in our office in Nairobi
Explorer Kenya Tours & Travel
- Office In:
- Size:
- 20-50 employees (Founded in 2006)
- Member Of:
- ATTA, KATO & EAWS
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $200 to $600 per person per day (USD, excl. int'l flights)
Reviews
DE
Email Simon | 20-35 years of age | Experience level: 2-5 safaris
Bad driver did not deliver tour itinerary.
Maybe this experience is idiosyncratic, but our driver was not delivering the booked tour itinerary.
We booked a 3 days Amboseli safari, with a morning game drive on the last day.
The driver refused to deliver the morning game drive even though it was clearly on the itinerary. He also got aggressive ans insulting when we brought up the topic. My conjecture is that the driver wanted to pocket in the entrance fee for the park.
Further, on the way back, driver did not pay toll for expressway in Nairobi, letting us stand in traffic jam for 2 hours and unnecessarily prolonging the journey.
Also the convenience fee they charge on online payments is unreasonable.
Otherwise the service was okay but for the price I would expect differently.
Stay away from this provider.
PL
Email Andrzej | 35-50 years of age | Experience level: first safari
Safari was a great experience, but it could be better with a better service
Contact with the provider was minimal. I had to ask for all the information and all updates.
We were traveling as a family, but in the first lodge we had to stay in 2 rooms located far away from each other and with completely different standard. Our kids get sick during the journey. They had stomach problems. The driver helped us to get to the doctor. He was also sick.
The driver had good knowledge about animals, but sometimes he was lost. Like he was not aware where we stay last night, or how to get to the first lodge in Tsavo West. We had impression that our car was always leaving the parking as last one in the morning and that all other cars were passing us during the journey, so we always had late lunch and were in a hurry. Also, our start from Mombasa should be earlier but we were told to be ready at 8 AM.
Despite of above issue safari was a great experience, but it could be better with a better service.
ES
Email Inigo Fernandez | 50-65 years of age | Experience level: 2-5 safaris
Perfect driver/guide
Our experience with Explorer Kenya was very good. We booked from our home country and all communication with the administrative staff was immediate and excellent. The car we were served, a Land Cruiser prepared, was ideal for us (8 people). We all had access to a window, the car was comfortable and had all the amenities. Perhaps we lacked a small fridge to cool refreshments but we didn't miss it much. The driver/guide, Daniel, was always kind and considerate of our attitude. If we wanted to talk he told us everything we needed to know about culture and nature (he has an encyclopaedia in his brain!!!). When we wanted peace and quiet, he kept the conversation in a calm tone. An excellent person. I would definitely recommend this company, and especially Daniel, to everyone.
US
Email DP | 50-65 years of age | Experience level: first safari
Great safari experience
Our safari guides were very knowledgeable and caring and provided very good experience. The office staff was very responsive to our questions. The Safari jeep came with a cooler which was great to keep the drinks cold. The seat covers were old and could use cleaning and that is the only reason for 4 stars instead of 5.
CH
Email Dirk Aresu | 50-65 years of age | Experience level: over 5 safaris
8 days / 7 nights tailored Kenya Safari
We have booked our Safari with Explorer Kenya a few weeks before our trip.
The contact via Email with Explorer Kenya was easy and Robert got always back with answers in no time.
At the end we had a tailor made safari of 8 days and 7 nights in Amboseli and Masai Mara.
The entire organization was top. There was a little hick up as we ordered Softdrinks throughout the entire safari but they got forgotten. The problem could be solved very easy during the trip.
Our Safari Driving Guide Jonathan was top. He was super helpful, professional and he brought us always safe and sound from A to B. Thanks to his enthusiasm and the radio equipment of the Land cruiser we were able to see so many animals in both parks and had some unforgettable moments.
As a little con I would like to mention the hassle with the payment. First the company charges a high percentage of 3,9% of the total amount for Visa and Mastercard payments. This shouldn't be anymore in 2021. (By the way: we didn't pay any credit card fees at hotels, Lodges, shops and so on). But ok, so we choose the bank transfer. I sent the deposit of the safari with all costs covered by my bank but 15$ got lost somewhere in the transaction. It was no problem as I payed the rest of the amount prior arrival. So I did sent the rest of the amount, all costs covered by myself plus an additional 15$ to cover the cost lost in transaction. But this time 33$ didn't arrived. Explorer Kenya said it is an intermediate bank but my house bank operates worldwide and sent the amount direct. So to avoid losing 48$ please check with your bank about the payment.
All in all we had an amazing stay in Africa and the Parks and variety of animals are simply amazing. Thank you to Jonathan for the adventures and guiding us during our Safari.
CN
Email Kayigana | 35-50 years of age | Experience level: 2-5 safaris
Masai Mara unforgettable 4-day trip
Unforgettable 4 days Safari in Masai Mara
Me and my partner we had a great time thanks to Explorer Kenya. Prior to our Safari trip we stayed in contact with Explorer Kenya workers who provided me with accurate information with a prompt response every time i made an inquiry. Afterwards i decided to book 4 days- trip in Masai Mara interacting with animals. We were lucky to have Jonathan Maina an experienced driver-guide appointed to us for the 4 days game drive.
Jonathan Maina drove safely & always on time for any appointment we've agreed on , he was always eager for us to be able to spot big animals ( Leopard, Cheetah, Lions, zebra & Wildebeest migration...). Jonathan was in a full communication with other guides to find out what they have spotted.
During our trip we saw plenty of animals exceeding about 20 species, the only animal we didn't see is Rhino & animal migration. We spotted mating lions, lions with a kill, lions with cubs, family lions of 2 adult male 3 adult female and one male cub old enough so that males were chasing it from the family, this family had a kill of baby hippo. Spotted leopard with a kill climbed tree, leopard coming from drinking water, 4 Cheetahs hunting together ( the hunt didn't finish as gazelle had already spotted them).
Email Laura | 20-35 years of age | Experience level: first safari
Had a good experience!
7 day safari
The safari was a great and interesting experience, especially thanks to our guide Jonathan! We visited Amboseli, Lake Naivasha and Masai Mara - all three places were beautiful!
US
Email Don | 65+ years of age | Experience level: first safari
Great Safari on the Masai Mara
Overall excellent trip. The staff was quite flexible and made an effort to take us where interesting things and animals were to be found. I had the pleasure of driving with two different drivers and one was more attuned to stopping in good photo spots than the other but both were quite knowledgeable about the area and wildlife.
CN
Email xu | 35-50 years of age | Experience level: first safari
Highly recommended for a perfect travel agency
Overall, the travel experience was fantastic. The travel agency responded quickly, displayed professionalism and responsibility, and offered reasonable prices. The hotels were of our own choice and provided excellent accommodation conditions. At the camp, we were able to spot many small animals, and the food was abundant and delicious. Our guide was experienced, conscientious, enthusiastic, and friendly, giving us a deeper understanding of wildlife and the overall situation in Africa. I highly recommend this to other friends who wish to travel to Kenya. I look forward to returning to the land of Africa in the near future to continue exploring its amazing natural landscapes.
Email Mark | 65+ years of age | Experience level: over 5 safaris
Explorer Kenya are a very competent, helpful team, and provided a great value experience for us.
Explorer Kenya and our guide provided us a fabulous safari. We dealt with the company direct, and their communications were prompt and helpful. The choice of itinerary was excellent, including both the Masai Mara and a couple of quieter reserves, providing good contrasts in environment and viewing experience. All the accommodations were great and provided good food and pictureseque settings.
Timan was a considerate driver and allowed us some flexibility, as we were on a private safari. He managed to deal with all the challenges of the tour in good humour. The trip was very good value for money.
Wouldn't hesitate to recommend them.