Guides & Their Toys
Go Touch Down Travel & Tours
- Offices In:
-
United States
Canada
Australia - Size:
- 20-50 employees (Founded in 2010)
- Tour Types:
- Small & medium group tours (Mid-range & luxury)
- Destinations:
- Price Range:
- $300 to $800 per person per day (USD, excl. int'l flights)
Reviews
US
Email Jan | 65+ years of age | Experience level: first safari
She was very helpful even though we had set backs because of Covid.
We were four senior ladies traveling for the first time to Africa so we had to trust our tour company for their knowledge. The safari exceeded our expectations from the accommodations to the food. We saw all of the big five animals in the first two days of the safari, The staff in the lodges couldn't have been more accommodating.
Tsukudu Game Reservewas beautiful and our rooms were spotless. Avani resort at Victoria falls was beautiful as well as the falls. Each time we were to be picked up the driver was there to bring us to our destination.
We couldn't have been more pleased.
Caring, provided excellent service each day!
The trip to South Africa was beyond AMAZING! The accommodations, for Shark Bay and Belle Maroc exceeded my expectations in all areas! (5 stars). Stillness Manor (3 1/2 stars). The property was ok, my room/decor was dull, unclean vibe, the staff and food was excellent! (5 stars)
Our tour guide J.P. was a great guide, full of information, kind spirit, patient, and a great sense of humor. He went above and beyond throughout the week; (sharing what places to visit for certain types of souvenirs, etc. (5 stars).
I'm in awe of the overall experience! My heart if filled with gratitude and joy, and I want to thank Deon and staff for all the kindness given prior to my departure. I would highly recommend Go Touch Down, (5 stars) and continue to share with others.
US
Email Robert and Karen | 65+ years of age | Experience level: first safari
Our trip was beyond our expectations.
We were taken care of from the start to the end when we were dropped off at the airport. Every accommodation was excellent as well as all the food provided to us. The Safaris were amazing, we were so lucky to have had Johnson as our guide while in the bush. Being in the nature among the wildlife was a once in a lifetime experience. When in Cape Town we were treated to so many site seeing tours and adventures to experience. We had the best time and would do it all over again.
US
Email Karen and Chris Graber | 50-65 years of age | Experience level: first safari
Trip of a lifetime in a beautiful country
Wow this trip exceeded our expectations. We booked the 8 day safari and 8 day Cape Town tour with Lucia who was great to work with and very helpful. The itinerary that she sent before we left was so helpful and had so much information about our trip. Once we arrived in Johannesburg everything ran seamlessly. Bakkies picked us up at the airport and was so friendly and a wealth of knowledge. We stayed at Dunkeld Country Estates and Tshukudu Lodge for the first part of our trip. Both were nice lodges with beautiful grounds. The staff were all friendly and eager to make our stay enjoyable. We will never forget the safari’s and seeing all of the majestic animals in their natural habitat. Tyler was our safari guide and was very informative and his love for animals showed. He was determined to find as many animals as possible including the big 5. The highlight was watching two male elephants playing in the water for over 30 min and we could have watched all night.
Cape Town was a beautiful coastal city. Jonathan was our guide and is a proud Cape Town native who provided insight into the culture and history of his city. As for the hotels Belle Marco and Shark Bay were right on the water so we enjoyed walking the beach and it was the first time we’ve seen flamingos in the wild. Stillness Manor had beautiful grounds, but needed some updates and TLC. Again all the staff were friendly and eager to help. We enjoyed some delicious seafood and some wine in the wine lands.
Overall it was an amazing trip and we enjoyed every day to the fullest. If you are considering a trip to South Africa you would be foolish to try and book your own itinerary. Go with Go Touchdown Travel because you will experience things you would never see on your own.
US
Email Ivy | 35-50 years of age | Experience level: first safari
Don't use go touch down
Wow, what a waste. Go touch down leaves you in the dark and wastes your travel time. We had a tour the day we arrived in S. Africa and were never given a time or location. Come to find out they never scheduled it. We had to call at 11pm US time to get information. The guide never knew he was taking us, so luckily he checked his messages. None of the guides had information about any flights til the night before departure, and the tourists did not have their flight information either. The tour guides were great, but Go Touch Down is worthless when it comes to collecting information or getting problems fixed. Another huge issue was the flights to and from Victoria Falls. We were unable to schedule our own flights and we spent 2 of our last 4 days in an airport. They claimed there were no flights available any other time, that they were afraid a later flight would be cancelled, and that we were given options, all of which were false. They don't realize we were in a group we stayed in contact with and they had the flights we tried to change to. We had to stand around for several hours before we could even check our bags, then we were stuck in the airport for 4 hours. It was 9 hours total between when landing and catching our next flight, information they knew and requested. They attempted to fix it with a tour, but that's not what we got. Someone picked us up at the airport, drove us 45 min. and dropped us off at a mall in Johannesburg telling us to go find a place to eat. That is something we could have done at the airport. We were also misinformed about Victoria Falls and not informed about tours that were available. I have never had such a disorganized vacation with such unlimited information.
Reply from Go Touch Down Travel & Tours
Posted on May 9, 2023Dear Ivy (we are not sure who you are - as we don't have a client by that name)
However - we are going to assume you are Mr. B. H. as this story only ties up with "one particular" client.
Your flight and layover in JNB was a mess. We tried to fix it after the fact. But we reminded you, that YOU sir selected this cheaper option. To make up for the delay, we arranged a private driver and van to tour you around JHB for 4+ hrs at a rate of $100 only. We know it doesn't take away the frustration. But this is exactly what happened.
You wrote to us today, and we quote: "Finally our complaint is with the logistics and not with the US office (which has been great)."
This matter has been referred to corporate who will email Mr B.H. direct.
Sincerely, USA office
US
Email Alex | 65+ years of age | Experience level: first safari
Almost made it to Excellent!
It truly was a trip of a lifetime! The people we met, the animals we saw, the scenery...all just amazing! Our drivers and guides were wonderful, especially James who went above and beyond to make sure we got to see and do as much as possible and was so informative as well. The staff at all of the accommodation sites were welcoming and delightful to be around. The food was very good and we were never hungry!! We stayed at 5 different Go Touch Down properties and 4 of them were lovely. We would have been happy staying at any of them the whole time! However, the Belle Maroc was not up to the standards of the other properties. Our sliding glass door to our balcony did not close properly so there was no way to lock it. We had no hot water in the shower the first day. There was what looked like black mold in the shower. There was no hair dryer in the room but I was able to get one from the front desk. And speaking of the front desk, everyone working there was extremely nice but apparently filling several different positions at the hotel, ie desk clerk, waitress, barista
I was glad that we did not end our trip there as I would have left with a sour feeling about Cape Town. Aside from this, it was one of the best trips we've ever taken and have told everyone who would listen that they really should put South Africa on their bucket list!
CA
Email Carol | 50-65 years of age | Experience level: first safari
Money Well Spent on the Amazing 10 Day Signature Tour
We recently returned from the 10 day Signature Tour in South Africa, with the 3 day add on of Victoria Falls in Zimbabwe. It was an amazing trip! The ability to be as close to the animals as we were was unbelievable. The highlight of the trip was being 15 feet from two lions eating a young giraffe at Tshukudu. We couldn’t get enough of giraffes, zebras, rhinos, buffalos and elephants. Our guides were very knowledgeable and personable, and always available. All in all a great time and a great big tick on our bucket list. We definitely would recommend Go Touchdown and this specific tour to others.
US
Email Barbara | 65+ years of age | Experience level: first safari
Great Experience in South Africa
The accommodations, food, guides and overall experience were wonderful. I thought spending the first night at the hotel in OR Tambo airport was perfect after our long flights. James met us Wednesday morning after breakfast and drove us to the lovely Equestrian Estate. James was a fabulous guide, very knowledgeable and fun to be with.
I LOVED staying at Tshukudu Game Lodge! The entire staff were wonderful, accommodations & food very enjoyable. The best part was the safaris and close interaction with the animals! Our guide, Michael, was so knowledgeable, friendly and an absolute pleasure to be around! We also had the good fortune of going out with Chris on our first morning safari & came across two male lions shortly after they killed a zebra. The lions had full bellies and willing to pose for us while we took hundreds of pictures. I was very sad to leave Tshukudu and say goodbye to our home away from home.
Our accommodations at Ilala Lodge were very nice & comfortable and the grounds/setting were beautiful. We enjoyed the guided walking tour of Victoria Falls and the sunset river cruise.
The trip far exceeded my expectations. I loved So Africa and hope to be able to visit Kenia, Tanzinia and Cape Town in the future.
Thank you all at Touchdown Travel for job well done!
US
Email Rhonda | 65+ years of age | Experience level: 2-5 safaris
Dishonest
The tour was great. However the agent I worked with from corporate office kept telling me one thing and changing it where I paid more and received less. She even changed the contract of what I signed. I was promised three meals plus much more and did not receive it. I have my original contract and all of our emails and conversations. BUYER BEWARE--DISHONEST. The properies in Capetown were nice but in need of repair. Stillness Manor: Broken mirrors, issues with water, mold around showers, and load share
issues every day (no lanterns or emergency lamps). Shark Bay was nice. Belle Maroc was a nice location. The people on site And the driver were great. Please make sure you get everything in writing from them and then DO NOT SIGN ANY NEW ADDENDUMS, CANCEL IF YOU MUST TO SAVE BEING SCAMMED, BUT DO NOT SIGN ANYTHING AFTER THE INITUAL CONTRACT. The Victoria Falls portion was great!
Reply from Go Touch Down Travel & Tours
Posted on Jun 5, 2023Dear Rhona
What a pity that a misunderstanding of lunch got in the way of a fantastic and valued tour.
We have discussed this in length with you and your Travel Agent. You signed up in 2018 and 4 years later after covid the properties were upgraded and changed. You and your sister both opted in writing for the new tour and improved changes in January 2023.
Re Cape Town. Nothing changed except that all the properties were upgraded - breakfast, dinners, and excursions remained, and we only stopped for short breaks on lunch in CPT for your account. This was very clear in the itinerary and documentation sent to you before the trip. The Travel Agent spoke to you 17 times in January and all the calls were recorded.
We wished you had raised this before the time, as it is such a small expense that should not have led to this review about the experience you had with the Agent.
We approved a generous rebate on your tour. Should this matter not be resolved to your satisfaction, we ask that you contact the corporate travel desk to discuss what the extra lunch expenses added up to for the 6 days.
Corporate
US
Email Jo K | 35-50 years of age | Experience level: first safari
Not one moment of disappointment - handled every thing I asked & didn't ask for
OK I wasn't sure because I've been burned by 'luxury' tours before but wow, happy to be wrong in this case. Everything was handled we expected to be handled, though still not used to being spoiled. Then there were the unexpected moments, like very attentive and make it happen type of care. I merely mentioned I wanted a tattoo to my bartender at Dunkeld (she's great btw) & next thing I knew the next morning, plans were being made and I got exactly what I desired! Ok that was just the unexpected bits I loved so much but the planned portions WOW! It's all be handled, the places are great, the food divine, all the service staff deserves love at both Tshukudu & Stillness. Oh just so much love for this adventure & these amazing folks. Our guides Joseph, Shadrack & Tony - top notch, top scores, top of their game! So happy we did this, sorry we waited so long (stupid pandemic)
