MoAfrika Tours Team
MoAfrika Tours
- Office In:
- Size:
- 50-100 employees (Founded in 2007)
- Member Of:
- SATSA, SAYTC & TGCSA
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $77 to $580 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
NG
Email Ade Ojuri | 50-65 years of age | Experience level: first safari
He was a great and knowledgeable
The booking and the whole process was seemless. The whole experience was great and I would surely patronise again.
NL
Email Irene | 65+ years of age | Experience level: over 5 safaris
Disappointing experience
We booked a 2 day safari tour and stayed at Ivory Tree Lodge. The rooms, food and open game drives provided by the lodge were excellent. The transfers from Johannesburg provided by MoAfrika Tours did not meet our expectations. Although we advised we would be travelling with 4 suitcases, no provisions had been made on the outbound transfer so the suitcases needed to be stacked in the aisle. The outbound transfer was a disgrace. Just before checking out of the lodge we received an email, offering us a choice between being picked up at the arranged time 11:30 AM) and spending time in Pilanesberg on a closed game drive. Or spending time in the lodge and being picked up at 2:00 PM. We chose the first option but ended up spending 3 hours in the reception area for our transfer. The people at MoAfrika Tours kept telling us they did not know why the driver did not pick us up but he would be there within 10 minutes. He arrived a little before 2 PM and was met by a group of angry people (7 in total) who had been waiting since 11 AM. And 2 people who had chosen the second option, to be picked up at 2. The driver told us that the people of MoAfrica were well aware that he would not be able to pick us up before 2PM as he was in the park woth another group of people. So obviously it had been the intention of MoAfrika from the start to pick us up at 2. They just were not honest about the situation and kept us waiting for 3 hours without food as they had us believe the drivers would be there any minute. To make things worse, the driver was supposed to wait until 3 PM to pick up 3 more people. After we refused to wait any longer (5 of us had flights to catch), he decided to leave the other 3 behind and drove us to the airport. The driver was not to blame for this mess up, solely the people at MoAfrika office.
After returning home, we sent a complaint to MoAfrika, but we have not received a reply or apologies.
I would not recommend using MoAfrika Tours, just book the lodge yourself, nearly every lodge and hotel offers transfers. No need to book through MoAfrika or any other operator.
Only a booking agent
"Moafrika Tours is just booking agent I cant comment on (Company name redacted) staff and what they did." - MoAfrika. If you have any problems with your tour, they will not address it as they are only a "Booking Agent". Book directly with the tour company you want, so if a problem arises you can actually resolve it.