Reviews

Sort By: Date Most Helpful Rating 31-33 of 33 Reviews
Mika   –  
Zambia ZM
Visited: December 2018 Reviewed: Dec 12, 2018

Email Mika  |  20-35 years of age  |  Experience level: 2-5 safaris

Amazing busy experience! The place is lovely! The team is wonderful! Absolute jem!
5/5

Agh was so amazing!! Really had an amazing time with my friend. The team is very attentive and not in your face which is really good. The lodge facilities are wonderful and a great way to break away from city chaos!

Jenny   –  
Zambia ZM
Visited: May 2018 Reviewed: Jun 27, 2018

Email Jenny  |  65+ years of age  |  Experience level: over 5 safaris

Every eventuality was covered with prompt and friendly service
5/5

All communications were promptly addressed. The service received was excellent and the lodge exceeded expectations. The staff went out of their way to ensure the trip was tailored to our requirements.

Stanis Smith   –  
Canada CA
Visited: April 2022 Reviewed: Apr 22, 2022

Email Stanis Smith  |  65+ years of age  |  Experience level: over 5 safaris

Excellent pre-purchase service, post-purchase service could improve
4/5

We contacted a few tour operators prior to booking with Ntanda. We found them easy to deal with, responsive and helpful in tailoring a safari itinerary that met our expectations and budget. They were willing to hold a video-conference with us to discuss options, which we really appreciated. The itinerary itself went off without any hitches. On that basis alone we would have awarded them a top rating. However after we had completed the transaction their service was less attentive. For example, Covid testing requirements to enter Zambia were dropped on March 23rd, however Ntanda only notified us about this on April 5th, by which time one of us had already taken an expensive and unnecessary test. Also, on April 9th we contacted them about the possibility of changing the time of an internal flight, and received an automated response but no follow-up. So in summary I would recommend Ntanda at a 4-star level.

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 32
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 0
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