Reviews

Sort By: Date Most Helpful Rating 41-50 of 68 Reviews
Alay   –  
United Kingdom UK
Visited: September 2022 Reviewed: Oct 4, 2022

Email Alay  |  35-50 years of age  |  Experience level: over 5 safaris

10/10 - Unforgettable Experience - Brilliant Service - BOOK THEM!
5/5

Cate and her team were nothing short of excellent. We just returned from a 2-week long safari with Prime Safaris, and we had the time of our lives. Our guides and drivers Dennis and Ananias were excellent. Held excellent knowledge about all parts, were great company and looked after us really well. We covered 2400kms of smooth, rough and challenging roads in 12 days and they went over and above every single day. Cate kept in touch throughout and was always just a call away. From the moment they greeted us at the airport, to the moment they dropped us back, we were given a VIP service throughout. The safaris, lodges and adventures were some of the best we have seen and been on. The guides even used their contacts to ensure we got the best experience possible, wherever we visited.

The package was very good value, and we had zero issues throughout - the team was professional, the vehicles excellent and each stay and activity was nothing short of excellent. If you are thinking of doing a Gorilla Tracking and Safari trip in Uganda or Rwanda - book through Prime - they will not let you down!

Jacques   –  
Canada CA
Visited: December 2019 Reviewed: Dec 18, 2019

Email Jacques  |  50-65 years of age  |  Experience level: 2-5 safaris

Murchison National Park
5/5

I travel with a group of interns to Uganda once a year for medical work in the north of the country. For the third consecutive year, Prime Safari took care of our moments of relaxation with brilliance and professionalism.
First for a weekend at Murchison Park. Transport, accommodation and meals. Everything was faultless, on time, polite and above all, with no bad surprise. Conscientious drivers / guides who know the secrets of the fauna and know how to locate it out with respect.
The day before our departure, we also appreciate tourist support in the city of Kampala. Professional transport in traffic that is not always convenient. Suggestions of attractions and restaurants that respect our pace of discovery.
So far, no false note for this agency retained 3 times

Ahmed   –  
United States US
Visited: December 2019 Reviewed: Dec 13, 2019

Email Ahmed  |  50-65 years of age  |  Experience level: 2-5 safaris

Excellent. Care a lot about their clients.
5/5

Prime Safari Tours: Excellent service with great communication skills. Prompt response time via email or WhatsApp & easy to get a hold of. You guys planned our trip so well & gave us the best vehicle & a terrific guide (Dennis). Cate & Simon are a great team, appreciated you guys right from the beginning. I highly recommend Prime Safari Tours to anyone.

Susan   –  
Australia AU
Visited: August 2019 Reviewed: Oct 22, 2019

Email Susan  |  20-35 years of age  |  Experience level: over 5 safaris

Amazing company - highly recommend! - 3 day Gorilla Trakking
5/5

I did a number of tours around Africa and my experience with Prime Safari's was by far the best. The vehicle was of a high standard, always clean, well stocked and safe - everything in working order, including the A/C (which is rare in Africa!).
My tour guide was Peter, who was nothing short of exceptional. Not only was he positive and well presented each day, but his manner was consistently kind & welcoming, at all times went above and beyond to ensure I had a great trip and was safe and ok at all times. He is extremely knowledgeable in many areas and is happy to share this with you.
We stopped at the Equator line on the way there which was fun. The Gorilla trekking day itself was incredible, we did Mgahinga National Park, took around 1 hour hiking and we found the entire Gorilla family we were trakking, including 3 Silverbacks!!! After the hike we went to Lake Bunyoni, which was so beautiful.
At all times I felt safe (solo traveller), accomodations were all of a very high standard, Peter ensured I always had plenty of water and food - he buys fresh bananas for in the car in case you need a snack which was so kind! We did plenty of stops for restroom and coffee/snack breaks. Oh there is also wifi in the car! Bonus!
All up I had such a wonderful time, would so HIGHLY recommend using this company (ask for Peter if you can!!) and I would use them again in a heartbeat.
Thankyou Peter for a trip of a lifetime!!

Tim   –  
United States US
Visited: June 2019 Reviewed: Sep 18, 2019

Email Tim  |  50-65 years of age  |  Experience level: 2-5 safaris

6 Day Safari including Gorilla and Chimp Trek
5/5

Wonder accommodations, knowledgeable tour guide, comfortable vehicle and exceptional service. Definitely recommend this company they lived up to and surpassed my expectations. Joseph went above and beyond to get me the best experiences, wonderful views and a truly grand adventure.

Michael   –  
Israel IL
Visited: August 2019 Reviewed: Sep 9, 2019

Email Michael  |  50-65 years of age  |  Experience level: 2-5 safaris

Amazing tour
5/5

The initial booking process was smooth and Cate at the office was very helpful
and responsible.

Everything about this safari was above our expectations

Over the course of 10 days, we had an amazing experience exploring Uganda,
real pearl of Africa

Our guide Peter was a fantastic guide and we really enjoyed his company.
Professional, knowledgeable Peter made the entire journey really very interesting.
We could not expect more from him. Thanks Peter.

The 10 day trip included visits to various national parks —
Murchison Falls, Queen Elizabeth, Volcanoes, Kibale, Bwindi Impenetrable Forest,Lake Bunyonyi.

Prime Safari is highly recommend!
Thank you, Prime Safari for an experience

Greg   –  
United States US
Visited: August 2019 Reviewed: Aug 17, 2019

Email Greg  |  50-65 years of age  |  Experience level: first safari

Great Experience!
5/5

We had a great time during the 6 days safari. Chimpanzee Habituation in Kibale, Queen Elizabeth National Park, and Gorilla Habituation in Bwindi - a blast!

Thanks to help and knowledge of our guide, Trevor, we had discovered a different, hidden side of Uganda. Memories of this trip will last for our lifetimes!

Everything was as planned, and exceeded our expectation, no complaints, whatsoever. It was a really well done, planned and executed trip.

Richard   –  
Israel IL
Visited: July 2019 Reviewed: Aug 11, 2019

Email Richard  |  Experience level: 2-5 safaris

Great Gorilla and wildlife Safari with Prime Safaris in Uganda!
5/5

Emma is delightful guide. Friendly and knowledgeable about animals, birds, flora, and local culture. And a real expert at spotting wildlife! We would approach as quietly as he could in the safari van and stop at just the right place to snap the perfect picture.

We were the first to see a lion that may others were waiting for. He is well connected with other guides and able to get to the right place at the right time for a great safari

He is eager to please and worked hard to anticipate my needs before I was even aware of them.

He played African music when I wanted and let quiet reign when I wanted that.
I like to read a local newspaper and he sought them out daily even in the bush for me.

Emma is a stellar guide. I’ve been on Safaris before in Kenya and South Africa but this was by far the best.

The price was competitive or better than others, the facilities were good.
Cate provided great service and answered many questions I had up until the booking.

Highly satisfying and recommended!

Cheryl   –  
United States US
Visited: July 2019 Reviewed: Aug 6, 2019

Email Cheryl  |  50-65 years of age  |  Experience level: over 5 safaris

Awesome 15 days in Uganda, Rwanda and the DRC with Trevor!!
5/5

WOW! Over the course of 15 days, we had an AMAZING experience exploring Uganda, Rwanda and the DRC, trekking mountain gorillas, eastern lowland gorillas, chimpanzees, black / white colobus monkeys, golden monkeys and more!

In the past, we would typically take care of booking our own safari (lodging / activities / etc). Since this particular trip involved so many different countries and activities, we decided it would be best to leave the planning to the professionals. So glad we did! Our safari was arranged through Prime Safaris. Cate was incredibly easy to work with, guiding us through the booking process and presenting us with several itineraries, each ensuring we would see as much as possible.

Our final choice was the 15 day gorilla / chimp / primate / wildlife safari and we were both so happy we chose that option.

Trevor was a fantastic guide and we thoroughly enjoyed his company as we traveled through the various countries. Professional, personable, knowledgeable, fun to be around... we spent quite a bit of time traveling from one destination to another and Trevor made the entire journey interesting! Both he and Gabi (our guide in the DRC) made the somewhat chaotic transition at the Rwanda / Congo border stress free.

The 15 day trip included visits to various national parks — Murchison Falls, Queen Elizabeth, Volcanoes, Kibale, Kahuzi-Biega, Bwindi Impenetrable Forest and Nyungwe. Also visits to Lake Kivu, Lake Bunyonyi, the Ruboni Community (on the slopes of Rwenzori Mountain) and so much more.

Every activity was incredible and everyone we met along the way (guides, rangers, trackers, porters, lodge / hotel staff) were super friendly and accommodating. Shouts out especially to Lambert in Kahuzi-Biega National Park for an awesome eastern lowland gorilla trek, Jessica in Kibale National Forest for a great Chimpanzee trek and Patience in Volcanoes National Park for a memorable Golden Monkey trek.

We had an absolutely awesome experience and would highly recommend Trevor as your guide and Prime Safaris for your next safari.

lihong lim   –  
Malaysia MY
Visited: June 2019 Reviewed: Jun 24, 2019

Email lihong lim  |  20-35 years of age  |  Experience level: first safari

Pleasant experience
4/5

It’s a pleasant trip with our guide, Joseph. He’s very helpful and responsible in making sure all our requests are met. The only drawback is the wifi wasn’t available on most of the lodge which had cause much inconvenience.

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 63
  • 4 star 2
  • 3 star 0
  • 2 star 0
  • 1 star 3
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