Reviews

Average User Rating
4.8/5

Rating Breakdown
  • 5 star 62
  • 4 star 2
  • 3 star 0
  • 2 star 0
  • 1 star 3

Sort By: Date Most Helpful 1-10 of 62 Reviews
Sakthivel   –  
India IN
Visited: June 2024 Reviewed: Aug 8, 2024

Email Sakthivel  |  50-65 years of age  |  Experience level: over 5 safaris

Prime Safari's Excellent Customer Service and Tour Planning at Very Short Notice
5/5

Thanks a lot to Ms.Cate (Co-Owner of Prime Safari) for putting together schedule and itinerary for our 12 day Uganda trip within very short time of 3 weeks and executing it perfectly. ( I started the conversation with Ms.Cate on 25th May for 17th June Journey) . Thanks to Ms.Cate for the very good selection of Resorts throughout the 12 day trip across 8 locations and reserving them and also reserving Gorilla & Chimpanzee treks within a very short time of 2 to 3 weeks. Gorilla trekking reservation was the crucial part of our vacation. Thanks to Ms.Cate’s wonderful team including our Guide cum Safari Driver Mr.Joseph (aka Mr.SilverBack !!) for his excellent driving skills and excellent knowledge of all the forests and wildlife/birds. Mr.Joseph is a very patient and very social person and makes sure that we all very comfortable throughout the trip. Mr.Joseph due to his vast experience knew most of the various safari park team and resorts team members thereby enabling better overall tour experience. Uganda as a country is very much open to tourists with very friendly and helpful people and has various security mechanisms in place to protect the tourists.

Ms.Cate made sure that my Birthday was celebrated in a grand manner starting with the Safari vehicle sporting “Birthday Boy On Board” special cover on the back spare tyres and also making sure that in resorts and in community tour birthday events were organised with cakes and decoration. Thanks to Ms.Cate and Mr.Joseph for making my birthday memorable in Uganda. Ms.Cate personally came to meet me on first day of the tour to wish me birthday and also visited us on the last day as well for a debrief meeting despite her tight personal and official schedule. Ms.Cate provided us with the Colorful Tour Book with detailed plan and schedule and write up on the places that we were supposed to visit. Also she had provided with environment friendly water bottles with our names on it.

Regarding the uniqueness of Uganda vs other African countries that we have visited (like Kenya & South Africa) is the fact that Uganda is one of very few African countries where decently priced Gorilla Trekking and Chimpanzee Trekking for tourist is allowed with advance reservation in small groups (provided with armed Rangers and porters). These treks are very excellently organised by Uganda Wildlife authorities in a safe and enjoyable manner and we were able to see about 11 Gorilla family members including Head Silverback and Baby Gorilla in Nouringo Sector of Bwindi Gorilla National Park. We were able to spend about 1 hour with them observing their eating and relaxing and family bonding habits in the wild. Similarly we were able to see about 4 to 5 Chimpanzee family in Kibale National Park. The walking treks in mountain area last about 3 to 4 hours overall.

Apart from the above treks, Uganda has Walking Rhino Treks on the way to Lake Muchirson, Walking Treks in Lake Mubaro National park where we were able to spend one hour with Giraffee family and see herd of antelopes.

Three Boat tours in Nile River, Queen Elizabeth Lakes, Lake Mubaro were excellent. Particularly in Queen Elizabeth Lake George/Edward we saw more than 30 elephants and tons of Hippos apart from many big Nile Crocodiles and many birds such as Fish Eagle, varieties of endangered birds.

Also the boat trip of about 30 minutes to enter and exit Lake Bunyoni Rock Resort was amazing across many islands and beautiful scenery. One island had zebras/antelopes/water Buck etc.

About Resorts - Thanks to all the management team of the resorts who hosted us. The management team and the overall team in these resorts were mostly friendly and smiling and were working as a team. Thanks to teams of Lake Bunyoni Rock Resort, Enjojo Lodge/Resort, Ichumbi Gorilla Lodge, Chimpanzee Forest Lodge/Guest House, Pakuba Resorts, Boma Hotel, Rwakobo Rock Resort etc.

Nancy   –  
United States US
Visited: June 2024 Reviewed: Jun 26, 2024

Email Nancy  |  50-65 years of age  |  Experience level: first safari

Needs to be rated as a 10 star not just a 5 star
5/5

I wish I could give a 10!
From the start with the
communication from Cate planning the trip and organizing the 11 of us comming from 8 different locations in the US. Each lodge we stayed in got better and better. This was a trip of a lifetime for me. We traveled with 5 college friends and family.
We bonded even more during our adventure. Our guides Charles and Ananias have now become part of our family. As we ended the trip some of us were crying. Who cries as a trip comes to an end??? Our guides got us from one end of Uganda to the other and back with precision time and lots of extras.
Happy hour, banana hooch, jack fruit, craft shopping, and drum music. The food on the tour was amazing. Who knew Uganda has so much to offer. Felt safe the whole time. Already planning our trip back to explore the eastern side of Uganda

Michelle   –  
United States US
Visited: June 2024 Reviewed: Jun 25, 2024

Email Michelle  |  50-65 years of age  |  Experience level: 2-5 safaris

Our tour exceeded expectations in every regard!
5/5

Prime Safaris was a pleasure to work with from our first contact with Cate in the office to saying goodbye to Annais and Charles after a fabulous 9 days! We started in Murchison Falls and made our way down the west of Uganda, including incredible game drives, chimpanzee and gorilla trekking and stunning river cruises! I highly recommend this Ugandan owned safari company to anyone interested in experiencing the lovely hospitality of the Uganda people and the diverse and beautiful national parks of this very special country. My group of 11 are well-travelled people and we agreed this adventure was the best of all of our travels!

Derwin   –  
India IN
Visited: April 2024 Reviewed: Apr 8, 2024

Email Derwin  |  50-65 years of age  |  Experience level: over 5 safaris

One of our best tours ever
5/5

Everything about this company was first-rate. Cate was exceptionally patient, kind, and professional in helping us plan our 7-day trip (chimps, safari, gorillas, fishing, horseback riding, boating). Ananias was a great guide - very helpful, knowledgeable, funny, and personable. He took great care of us throughout our time there. The van was comfortable, clean, and well-maintained. Our accommodations were clean, comfortable, and as advertised (if not better). Food along the way and at the hotels was very tasty. Uganda itself is an amazing and safe country to visit. The people are kind and friendly. The flora and fauna is breathtaking. And the opportunity to see the gorillas and chimps was special for our family of 4 (2 teenagers). We all agreed that this is one of our best trips ever.

Steven Pollard   –  
United Kingdom UK
Visited: March 2024 Reviewed: Mar 27, 2024

Email Steven Pollard  |  50-65 years of age  |  Experience level: 2-5 safaris

A wonderful experience
5/5

From beginning to end it was perfect. Cate’s communication was exemplary, the organisation superb and our guide, Jerom, knowledgeable and good company. We did the three day Murchison Falls safari and it exceeded our expectations.

Jeff   –  
United States US
Visited: March 2024 Reviewed: Mar 13, 2024

Email Jeff  |  50-65 years of age  |  Experience level: 2-5 safaris

Perfect safari and trek
5/5

Our trip with Prime Safari’s was perfect! Godfrey was our private guide for four days and he was very knowledgable and very easy to get along with. We spent a lot of time with him over the four days and we hated to say goodbye at the end. The accommodations that were arranged for us were very clean and comfortable but still very “Africa”. We loved it. The price was very good for what we got and I would say it was an excellent value. We would recommend Prime Safari’s to any of our friends interested in seeing Uganda.

Carolyn   –  
United States US
Visited: August 2023 Reviewed: Sep 7, 2023

Email Carolyn  |  65+ years of age  |  Experience level: first safari

Tour operator was knowledgeable, responsive, excellent in every way
5/5

Prime arranged for a private tour for me in Rwanda / Uganda to visit the gorillas and the golden monkeys. Everything was as promised. My tour guide was very attentive and took care of everything. The accommodations were very good, i had selected the moderate option. Allof my pre-trip questions were promptly answered.

The trip was amazing. Gorillas were hard to get to but the trip was sooo worth the effort. I added the 4 days on to another group excursion and im really glad that i did.

My tour guide always had my back. He suggested using porters who made the trekking sooo much easier on me. He made sure that everything was good at the lodge before he left.

It was such a wonderful experience! I recommend them as trusted agents.

Carolyn   –  
United States US
Visited: July 2023 Reviewed: Aug 2, 2023

Email Carolyn  |  35-50 years of age  |  Experience level: first safari

Prime Safari provides fun and very well planned tours
5/5

Prime Safari helped make our trip to Uganda amazing! We visited several different parks and out guide Annanais was very knowledgeable and fun. The trip was well organized/planned so we were able to relax and enjoy the sights and the culture. Definitely recommend booking with Prime Safari.

Kirit Shah   –  
United Kingdom UK
Visited: June 2023 Reviewed: Jul 10, 2023

Email Kirit Shah  |  50-65 years of age  |  Experience level: over 5 safaris

Excellent and professional tour operator
5/5

We had one of the best safari experiences in Africa via Prime . Right from the preliminary planning , emails and WhatsApp messaging Cate was very professional. Our tour guide and Driver, Annanis, was very experienced and knowledgable and went out of his way in making our trip unique.
we highly recommend Prime Safaris Uganda

Franz Opitz   –  
United Kingdom UK
Visited: April 2023 Reviewed: Apr 20, 2023

Email Franz Opitz  |  65+ years of age  |  Experience level: over 5 safaris

Excellent safari organiser with dedicated staff
5/5

This was my second tour with this company and they did not disappoint. Brian Tuhaise was an excellent guide, we enjoyed his company and sense of humour and he often went the extra mile to make this a unique experience. I can wholly recommend Prime Safari. The lodges they booked for us were superb and their general advice and the booking and payment process were useful and user friendly.

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 62
  • 4 star 2
  • 3 star 0
  • 2 star 0
  • 1 star 3
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