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Rhino Africa Safaris
- Located In:
- Size:
- 100-250 employees (Founded in 2004)
- Member Of:
- ATTA, SATSA, Budget, SAA & World travel awards
- Tour Types:
- Custom luxury tours that can start every day
- Destinations:
-
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Reviews
Email PJ | 20-35 years of age | Experience level: first safari
Poor service and morals
Unfortunately we did not make it to our tour due to Covid. My review is in relation to the companies poor terms and conditions and handling related to the company being unable to provide its services due to Covid and the associated international travel bans. My partner and I booked Holiday with Rhino Africa early 2020 before Covid was even a known or recognised issue. Our holiday was for September 2020 which obviously could not go ahead. Rhino Africa have refused to refund us our $10,000+ deposit and only offer to give alternate dates. Given this option we went for September 2021 which we are still unable to travel therefore this company is holding a large some of our money.
The contradiction is that the CEO David Ryan has spoken about SAA not providing refunds to Rhino Africa stating "The right thing for government and SAA to have done, both at the time and now, was to refund all tickets they had received payment for, especially where they knew they were unable to deliver the service, then or in the future, Rhino Africa CEO David Ryan said, as quoted by Tourism Update". Yet Rhino Africa are not providing refunds for services which they know they cannot provide now, or in the foreseeable future.
They then asked to pay the remainder of our outstanding balance which is over an additional $10,000+ even though they know they still cannot provide the service due to the international travel ban and current strict Covid regulations in SA... being another $10,000+ which they do not refund.. what a joke.. There are other operators in SA that have provided full refunds for people that booked at the same time we did that do not brand themselves as 'luxury' providers.
Average User Rating
Rating Breakdown
- 5 star 2
- 4 star 0
- 3 star 0
- 2 star 0
- 1 star 1
Disclaimer
- All corporate and/or tour info is provided by Rhino Africa Safaris, not SafariBookings
- The tours offered by Rhino Africa Safaris are subject to their terms & conditions