The expert team at Safari365
Safari365
- Offices In:
-
Brazil
- Size:
- 20-50 employees (Founded in 2005)
- Member Of:
- SATSA, Travel Smart Crew & SATIB Safe
- Tour Types:
- Custom mid-range tours that can start every day
- Destinations:
- Price Range:
- $150 to $1,700 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
BR
Email Sumaia Miguel | 50-65 years of age | Experience level: first safari
Good for the ones that want a hassle free hotel reservation
Safari365 knows suppliers and can provide you with good options of hotels and local activities. However their influence to make adjustments (example we took a train for 4 nights at my mothers birthday and our cabine was ar the first car meaning that to reach the restaurant or smaking longe we had to cross the entire train about 25 cars... Luckly we managed to have the staff moving us to another car and also make a note on my mothers birthday) or understand your specific needs to fine tune itineraries is very poor.
As per consultants - the exclusive one in Brazil is very arrogant and talks to you as if you did not know what an airplane is and have never left home before leaving the core aspects that should be addressed out of the loop.
We managed to be supported by a South African consultant after requesting for a change. Clive is very friendly but yet, did not add much in terms of adjusting our itinerary and was kind to reply my message when asking for a change on hotels/City with Google and YouTube links with tips for activities where we were (??? Really??). Details such as the fact that electricity is an issue and South africa has to follow a schedule in which everybody stays in the dar at least 3 hours a day, were never shared in advance.
Again - I did not feel supported with qualified information on the itinerary preparativos not had I a 24x7 assistance. Actually, still waiting to understand if our shark dive activity that was cancelled due to a storm will ever be reimbursed. Not to mention the safari we missed due to poor logistics abd pick up time at the airport.
Reply from Safari365
Posted on Mar 15, 2024Responded on 18 October 2023.
Thank you for your recent review of your experience with Safari365, although we are really sorry to hear that you felt we fell short of your expectations.
We have reviewed your booking and are disappointed to read your comments and feedback, primarily as both Travel Consultants who assisted you (who combined have nearly 35 years of Africa travel experience between them) felt they had worked really hard over the previous 12 months to create a special vacation which fit your needs and budget.
Regarding the challenges you experienced while travelling, we apologise you were not aware that the complimentary transfers to your Kruger safari lodge departed at set times. We were not aware that you had booked another separate excursion that day yourself which meant the timings were not convenient. While it would have helped to know this, we do apologise that the transfer times were not listed on your vouchers - this is something we will rectify in future.
We apologise if you were not forewarned that South Africa experiences intermittent power outages. These vary hugely and are not always in place, but to mitigate the impact many hotels, restaurants, lodges, airports etc make alternative arrangements for their guests which include buying expensive power generators, UPS's for internet access or smaller invertors, which generate power for lights. The reality is many international guests are completely unaware of poor electricity issues due to these arrangements (and the fact that the outages are usually 2-4 hours max at a time) - so much so that this is the first complaint we have received regarding power losses in 2 years. However we take on board that you did experience outages at a time you needed it for work, and for that we apologise. We will take on board this feedback to alert future clients and we hope these unexpected sporadic outages didn't cause you too much inconvenience.
We understand you also missed out on a shark cage diving trip due to poor weather and we were in the process of obtaining the refund for this.
Finally, Safari365 are based in South Africa and we are available and online 24/7 via our 24-hour emergency telephone number and 24 hour emergency email address. This is in addition to be able to contact your consultant whenever you need, and both consultants have confirmed they were on call before, during and after your trip (we understand your South Africa based consultant was in constant contact with you throughout the actual trip, making amendments and suggestions).
All in all we are sorry we disappointed you, however hope these issued did not spoil your trip - and you left Africa with some incredible memories with your family.