Serene East Africa Ltd. management staff
Serene East Africa Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 2009)
- Member Of:
- Kenya Association of Tour Operators
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $130 to $495 per person per day (USD, excl. int'l flights)
Reviews
SE
Email Behrouz | 20-35 years of age | Experience level: 2-5 safaris
Very professional service, dedicated team
My wife and I had a chance to visit Kenya in mid august 2016. Lucy and her sophisticated team helped us to enjoy the beauty of Masai Mara, Lake Naivasha and Nakuru. I highly recommend Serene East Africa Safaris. They are reliable and flexible. When it comes to East Africa trip, you need to do your own research and build a knowledge that what actually you want to do. Then just give it to Lucy and let she provide some tailor made itineraries. You need to carefully review which accommodation you are choosing. The main advantage of Serene is transparency. Ask your question, you will have very clear respond. And response time also is fast.
CA
Email Marie-Diane | 50-65 years of age | Experience level: first safari
Wonderful safaris and wonderful services
Only one word "Great" ... It's sometime hard to choose a company went you live in another country, to book a safari. With many email, Lucy and Michael, give us all the info about safaris, We receive a pretty good services ... and we add a Hot air balloon to our package ... it's was wonderful, a dream come true ... Thank to our guide and driver Simon ... Because the TO is part of KATO, it's secure us to book with them ... thank again
Marie-Diane and Helene
CA
Email Carson | 20-35 years of age | Experience level: first safari
Incredible Kenya Safari
I booked a 5 night Safari with Serene East Africa Safaris for December, 2016. My main contact at the company was Lucy (management) and Simon (driver). My trip solo: started in Nairobi (airport pickup) to Amboseli (1 night), Lake Navaisha (1 night), Lake Nakuru (1 night), Masai Mara (2 nights).
Planning/ Management
Lucy was very helpful planning my safari. She asked questions about what I was interested in and helped develop a full plan of parks, lodges, and connections that would allow me to see what I wanted to across Kenya. She was easy to communicate with, responsive, and very interested in making sure I enjoyed the trip. She took time to answer in detail any questions I had and shared these in advance with the driver Simon.
Arrival/ Departure
Lucy and Simon greeted me at the airport. They took me for a nice welcome lunch and Lucy went over details again to make sure I was ready for my trip. Lucy also met with me prior to my departure to get my feedback, make sure everything was good at the airport.
Safari Itself
The safari was nothing short of incredible. All of the parks were notable and I highly recommend Kenya Wildlife Service and Masai Mara parks as they are truly incredible. Simon took me on several long game drives, making sure that I had time to see what I was interested in, spotting animals, identified different species and explained what differentiated them, and took general time to talk about both Kenya, the history, culture, and people. He also kept in touch with other drivers in order to make sure we could see some of the rarer animals. In the end, we saw the big 5 in addition to many other animals (more zebras than I can count) and some stunning landscapes.
Accommodations
Both Lake Nakuru Lodge and Kibo Safari Camp (Amboseli) were chosen for my itinerary and were incredible. I highly recommend both of these; the former is a chalet-like lodge experience and latter is tented "glamping." The food, hospitality, amenities blew away my expectations.
We also had a night at Fish Eagle Lodge (Lake Nakuru) which was relatively standard/ met my expectations and 2 nights at Ol Moran Camp which was also a tented camping experience, good but not the same level as those earlier.
Place to Place
Kenya is a complex, interesting country. The people are very welcoming, though villages and remote areas are sometimes places to reflect about how fortunate as a Canadian I am. I felt safe the entire time with my driver; note that driving on Kenya roads is a bit crazy (people constantly passing and dodging other people, jammed with large semi-trucks, etc.) but Simon was able to manage it all well. He also knew the paths back country into Masai Mara which was helpful. The road to Masai Mara I had read is quite bumpy (it is), but not unbearable. We had bottled water throughout and the vehicle was in fine condition.
All gas, accommodations, food, etc. was included in a single price in my trip which made it convenient. I recommend making sure you have small bills (US$1) for tips, as some lodges have very helpful staff and breaking larger bills can be difficult in places.
To sum up, I highly recommend a Kenya Safari and I am very glad I chose Serene to be the guide for this adventure.
DE
Email Roman | 35-50 years of age | Experience level: first safari
Fantastic experience
We did a 5 nights / 6 days private safari in december 2016. Lake Nakuru, Lake Naivasha (each 1 night) and 3 nights Masai Mara. Everything was adjusted to fix our needs, Lucy did a perfect organisation and our driver-guide Peter simply was the best. Very professional, extremely experienced, friendly and helpful - and with a very good eye, even for the best photo-position. We saw all of the well known animals and a lot of the lesser known; the tour was perfectly organized and there were no problems whatsoever. Best price-value experience we could think of! Thanks a lot, would love to go again with this company! Would recommend this 10/10.
Communication was fast and very good, the expecations were met and the tour great.
AE
Email Virginie van Niftrik | 35-50 years of age | Experience level: 2-5 safaris
8 day enchantment safari
It all starts by choosing a safari provider and an itinerary and work together to make it your dream safari.
Lucy was incredibly responsive and therefore so helpful to help in setting up our program.
I had an amazing feeling beforehand and it just became reality once we arrived and were welcomed by her and our guide Simon. We enjoyed the personal touch of also being able to meet up with her again at the end of our customized program. It was all perfectly timed by Simon who ensured that we saw all the wildlife and more that one family can imagine to see!
We saw the rhino in Lake Nakuru, especially many lions in Maasai Mara and more, biking and hiking in Hell's gate, Lake Navaisha; finished in Amboseli with the magestic Kilimandjaro and the elephants.
We felt very safe driving around and so well taken care of by the experienced and knowledgeable Simon.
It was a fabulous trip and we are so grateful to Serene safaris for the incredible experience!
Email Bill | 50-65 years of age | Experience level: 2-5 safaris
Great Safari, great company
From initial contact to completion my experience with Serene East Africa Safaris was nothing but positive. Lucy was very helpful and explained everything very clearly. Lucy met us on our arrival in Nairobi to reassure us that everything was in order. Our two driver/guides, Simon and Danson were informative and helpful. We went to Ambolseli and under the shadow of Kilimanjaro we saw lions, elephants and hyenas fighting over a kill. All in all a marvellous experience. I can heartily recommend Serene East Africa Safaris.
US
Email Savannah K | 20-35 years of age | Experience level: first safari
A Dream Come True
Our Safari was everything we could've dreampt for and more! We got to see so many amazing animals up close, enjoy beautiful scenery, and witness the most incredible sunrises and sunsets. The hotels arranged for us to stay at were all top of the line and the ones located within the parks even lent opportunities to spot wildlife right from our room. We also opted to do a Hot Air Balloon Safari, which was one of the most exciting and memorable travel experiences of my life! Our driver was very knowledgeable of all the animals and countryside, answering any questions we could throw at him. Then from my first correspondence with Lucy she was incredibly helpful in making sure we got the best possible Safari experience. If you've ever thought about doing an African Safari I definitely would recommend going with Serene East Africa Safaris. They will give you everything you've ever dreampt of and more!
FR
Email Raka | 20-35 years of age | Experience level: first safari
8 day trip in Kenya
Everything was super. Lucy took care of every detail. We were a group of 8 people, and all ur comfort and convenience was taken care of. No problems whatsoever. Highly recommend. Lucy was able to provide a top notch service!
IN
Email Suparna | 20-35 years of age | Experience level: first safari
Such a Wonderful Trip!
Choosing a good safari company can be such a tiresome job because there are so many tour guides out there and so hard to tell which is good! With Serene, I made the perfect choice for the most wonderful safari with my mom, who was visiting Africa for the first time. It was a breeze getting the safari organized right from the start because Lucy was so accomodating and always replied to my questions patiently. She planned a wonderful itinerary for us. Peter was our tour guide and we couldn't have asked for anyone better - we saw so many animals at Masai Mara and he was more than happy to help us and educate us where we went. We stayed at a tented camp at Masai Mara which was good but only glitch was with the plumbing in the bathroom, however this wasn't the tour company's fault. The food was excellent. At Lake Naivasha, we stayed at the Mara Sopa Lodge and it was wonderful - we loved it so much that we requested Lucy to change our itinerary and spend a day more here, and she was so helpful in getting it organized. All in all, no regrets at all in choosing this company. I highly recommend it!
IN
Email Purnendu | 50-65 years of age | Experience level: first safari
Luci the owner and the operator of serene Africa safari is an excellent organiser.
I am fully satisfied with the services offered to us.