Zanzibar office team ready for your services
Soul of East Africa Safaris (Uhuru Travel)
- Located In:
- Size:
- 20-50 employees (Founded in 2007)
- Member Of:
- TATO, ZATO & ZATI
- Tour Types:
- Small & medium group tours (Mid-range & luxury)
- Destinations:
- Price Range:
- $150 to $400 per person per day (USD, excl. int'l flights)
Reviews
IT
Email Eugenio and Elena | 35-50 years of age | Experience level: 2-5 safaris
Dangerous Dishonest Agency
We booked and partially paid in advance a 7-day safari with Uhuru Travel & Tours. When we arrived in Arusha, we met Mr. Loi, who, after asking us to literally "make him rich" with the final payment, put us on a jeep.
After few hours on the car we realized that we were supposed to go back to Arusha after a 4-day safari, against the written schedule we paid for.
We contacted Mr. Loi and the kind secretary of Uhuru Travel & Tours, Margareth, that answered Hakuna Matata, everything would have been fixed and never tried to fix the situation
When we arrived in Serengeti, where we should have spent three entire days, we were told that the next morning we would have left the next morning.
We had to spend hours at the telephone to get what we paid for, since, at the beginning, the agency did not offer compensation for the change of program, then they offered some days in Arusha park. Definitely not what we wanted and we had to receive. At the end, we were abondoned in Serengeti public camp wating an entire day for a driver to pick us up. Finally, the next day a broken and unsafe vehicle showed up without spare tyres and with a leaking tank, which had several mechanical failures and literally fell down while driving, exposing us to the risk to overnight in the middle of the Serengeti.
Once dropped in Ngorongoro we had to wait for another driver, but the authorization papers for the park disappeared with the previous driver.
So, we had an overall bad experience and we would like to advise other people who want to discover the beautiful Tanzania avoiding this dishonest agency.
Reply from Soul of East Africa Safaris (Uhuru Travel)
Posted on Oct 26, 2019“Difficulty, misunderstanding & discontent clients”
Eugenio and Elena booked with us 7 Days Camping sharing budget group safari but unfortunately their group canceled at last minute and changed the dates of travel, but we decided not to cancel their trip instead we decided to let them join a different existing 4 days group with itinerary of Tarangire NP, Serengeti NP & Ngorongoro Crater with One Night at the Camp Site near Lake Manyara, One in Seronera Camp Site at Serengeti and Last Night at Simba Camp Site in Ngorongoro Crater!
We explained the situation before departure to safari, since they have 6 days for safari they will do each park a night that is, Tanagire, Serengeti, Ngorongoro, Lake Manyara and finish with Arusha National park. They agreed! A big Mistake my Operations Manager did was not to have a written agreement with them.
First day for safari they started with Tarangire overnight Camp Site near Lake Manyara and second day proceed to Serengeti via Ngorongoro. Third day they were superpose to travel to Ngorongoro Crater with the group but refuse to co-operate and decided not to join the others and choose to remain behind at the Camp site. As per our driver guides he had a “Chick” she was the one driving him crazy, whenever we asked him why he do not want co-operate he was saying he want to make her “chick” happy!!!
After long negotiation and telephone calls we decided to send another Private Jeep for only 2 of them, Due to those changes, we sacrificed ourselves as a company and added extra cost from our company account to offer them a private trip for the remaining 4 days and never wanted to disappoint them by asking them to pay any extra money for
the private trip we offered. We changed the Jeeps due high demand of them since was peak season. The arguments was to have 2 nights in Serengeti National Park and in deed they had them.
We decided to go at a loss by paying extra costs of more than $800/USD so as to satisfy them as our clients. They were very difficulty, misunderstanding & discontent clients even our drivers had hard time driving them around.
Last day of their safari at Lake Manyara we had our 2 clients supposed to be doing Lake Manyara National Park. They were also doing Camping sharing budget safari, we arranged the two to join Eugenio and Elena going game drive together to be four in total but they refused the others to join them. Then we arranged alternative Jeep hence we loss another $200.00. All in all with them was very hard and stressful but we managed to give them safari as planned with
difficulties. We do not deserve such hash review for the hard work we did for them. Despite any difficulties we promise and committed to deliver best services to our esteemed clients.
UHURU TRAVEL & TOURS LTD TEAM
DE
Email David & Lea | 20-35 years of age | Experience level: first safari
Amazing Safari Experience at Mikumi
The Safari with Uhuru was really an amazing trip! From beginning to end we really enjoyed it.
The communications beforehand went smooth and everything was arranged as we wished.
In the Mikumi National Park we were very lucky to see so many animals, had a great stay at the Stanley’s Kopje and an even greater driver. Emmanuel is a perfect driver and guide, not only by showing all animals but also giving a lot of interesting information about the wildlife. Also, he was totally flexible with our wishes. We really enjoyed our time with him!
In total, we can highly recommend a tour to Mikumi with Uhuru.
RU
Email LEONID | 35-50 years of age | Experience level: first safari
We had a fantastic 10 days tour of 4 people. Our Kenyan guide Sean was very helpful and kind.
We had a fantastic 10 days tour of 4 people. Our Kenyan guide Sean was very helpful and kind.
Everything was on very good level!
FR
Email Sabine SACLEUX | 20-35 years of age | Experience level: first safari
Extraordinary
It was a surprise for my 5 years old daughter and she really enjoy it.
And so do us.
Uhuru Travel do a really great job with all the team in drive safari, boat safari, hotel.... so I think Uhuru Travel can continue to make people's dream come true!
I wish we will come back again
FR
Email Coralie | 20-35 years of age | Experience level: 2-5 safaris
Toppisime
Wonderfull!!!
8 days with our guide Bachari, you are the best, we go to tarangire, serengeti, lac manyara, ngorogonro and we see all animals (cheetah, lions, hyena, leopard, elephant, buffalo...) all is perfect from A to B.
See you later with children
Email Darren from Billinge. England | 50-65 years of age | Experience level: first safari
Trip ran like clockwork from start to finish a first class service and product.
We were collected from the hotel in zanzibar and taken to the airport. Flights were on time and landed in selous game park. Stayed at lake Manze lodges. The accommodation and food was beyond expectation. The game drives and water safaris were excellent along with the Bush breakfast. A fantastic trip.
CH
Email Laurence | 35-50 years of age | Experience level: 2-5 safaris
great safari in Tanzania Southern parks
we enjoyed 5 days safari with family in Selous, Mikumi and Ruaha. The organisation was just perfect, the guide Miriam very nice and the driver an expert despite the roads! they took very good care of us and made sure we had everything we needed. Only downside if I may was the car which already went through many safaris and was a litle old... thanks to the great driver we never felt in danger though!
Margaret who booked all the accomodation for us always made sure everything was going well and that was very much appreciated as we could add a visit in Zanazibar at the last minute!
US
Email Suzi in Seattle | 65+ years of age | Experience level: first safari
Magical and Memorable 15 day Safari Tour in Kenya and Tanzania!
Uhuru Travel and Tours arranged an amazing and well planned 2 weeks Safari trip for my two sisters and myself. We wanted to see animals and we did!! We traveled overland from Nairobi to Amboseli, Lake Manyara, Norongono, Oldupai Gorge, the Serengeti, Lake Victoria, the Masai Mara and Lake Nakuru while watching animals practically 24/7. The office staff was prompt and responsive to our requests and flexible and very easy to work with. The attention to detail was thorough and competent and the arrangements all ran very smoothly. The price was reasonable and excellent value. The vehicles we traveled in (a van in Kenya and a Toyoto Land Cruiser in Tanzania) were well maintained and comfortable. The accommodations, lodges and campsites, were well chosen, lovely and extremely comfortable for the 3 of us. The food everywhere was delicious - bountiful buffets in the big lodges and always a variety everywhere. Ample and very good picnic lunches.
Our guide and driver in Kenya, John Maina, was very kind and responsive, and attentive to the administrative details of the tour. He was a most experienced and careful driver - sometimes having to navigate very difficult terrain. His wealth of knowledge of animals, birds and the country and customs of Kenya was vast and so appreciated! As well as his good eyesight in finding animals hiding in the bush. When he couldn't identify a bird, he would look it up in the wonderful bird book which his father (also a guide) had given him. We would want to travel with him again for sure.
In Tanzania we changed vehicles and our guide was Kelvin Gervas and our drive was Meshalu Godwin. Both these gentlemen took very good care of us and were so kind, thoughtful and competent in their handling of the logistics of the trip with hotels, rest stops, etc. Meshalu was a safe and capable driver, patient and responsive. Kelvin was a wonderful guide, with a sharp and keen eye, constantly pointing out animals and birds we would not otherwise have noticed. His love and knowledge of the animals, birds and the areas we visited was amazing and he was always willing to increase this by referencing books he had with him. We learnt so much and were so entertained by his stories and experiences! It was so much fun! We would request him to be our guide next time and highly recommend him.
We so enjoyed everything on this marvellous trip and we were so happy with all the arrangements. The variety and amount of birds and animals was incredible with many unforgettable experiences. It more than exceeded my expectations. For all these reasons I would definitely recommend Uhuru Travel and Tours.
Lots of animals chilling, beautiful national park!
They were very quick to reply to emails. The drive from dar is quite long so be prepared with stuff to listen to. We had a swimming pool in our accommodation so had a nice evening swim and some decent food.
The guide asked us what we wanted to see and was happy to stop when we wanted. The scenery itself was just beautiful and we saw lots of animals (elephants, lions, zebras etc. etc.)
CA
Email Daniel Clarke | 20-35 years of age | Experience level: 2-5 safaris
Great experience in the Serengeti
From the beginning communication with Uhuru Travel & Tours was excellent. Mr. Loy met up before we left on our safari from Arusha, as well as upon our return to Arusha. Margaret was extremely responsive to all email communications. The actual safari was great. The food while camping far exceeded our expectations. It was a great experience.