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Soul of East Africa Safaris (Uhuru Travel)
- Located In:
- Size:
- 20-50 employees (Founded in 2007)
- Member Of:
- TATO, ZATO & ZATI
- Tour Types:
- Small & medium group tours (Mid-range & luxury)
- Destinations:
- Price Range:
- $150 to $400 per person per day (USD, excl. int'l flights)
Reviews
IT
Email Stefano | 20-35 years of age | Experience level: over 5 safaris
Satisfying
The tour was great.
The accomodations up to expectations.
The communication and service great.
IT
Email Fabrizio Bassu | 20-35 years of age | Experience level: first safari
Great experience, our guide Mandela was fantastic! And also the chef
The guide Mandela was fantastic, he spelled it all perfectly and he payd attention to every our request. All accommodation was beautiful but in particular was Amazing the overnight inside the Serengeti, in seronera campsite, into the wild. I suggest that in our life all we should make a safari experience.
CA
Email Lauren | 20-35 years of age | Experience level: first safari
Fabulous Vacation!
We booked an 11 day Luxury vacation with Uhuru Travel & Tours which included a safari to Lake Manyara, Serengeti and NgoroNgoro Crater. Let me start off by saying that the country is absolutely GORGEOUS! The people were friendly and the animals we saw on safari were so beautiful. I was shocked at how many animals we got to see. It was beyond what I had imagined! What a once in a lifetime experience it was!
We stayed in some really fabulous luxury accommodations, and some more mid range as well. We did run into some trouble with payment issues for getting into the parks that gave us some setbacks. We also had our car break down twice, which is understandable once you consider the bumpy dirt roads they are driving on all day long, but did take away from some of our time spent in the parks on Safari, and also made us really close to missing a flight. My one complaint would be that although we booked a "luxury" safari, the car we received for our safari was more in line with "budget" level. It was quite old and obviously also needed some work. Although the car was older, our driver/safari guide John was absolutely wonderful. He was helpful and informative and we really enjoyed his company.
After Safari, we flew to Zanzibar where we spent some time in Stone Town, and then Karafuu beach resort. Uhuru arranged all of our tours, flights within the country, and transfers between places, and delivered on all aspects. We always had someone pick us up/meet us whenever needed and all accommodations and arrangements were taken care of with no issues.
Although, I was concerned on our first night when we arrived, as well as the next morning. Our itinerary simply said early morning game drive after breakfast, but there was no indication of timing. The person that had picked us up at the airport and driven us to our hotel had no information for us as he was just the driver Uhuru had arranged. We did not know what time to be ready the next morning or if anyone would be showing up. Because of this we got up super early and then just waited to see what would happen. We finally heard from someone at 8am saying they'd be there at 9 to pick us up. I did not like being left hanging and wondering what was going on. It would have been better if they'd left some information for us at the hotel or called us the night we arrived. Or at least given us a specific time on our itinierary so we'd know when to be ready to go.
So that lack of communication from Uhuru upon arrival in Tanzania was a little bit dissappointing, but the communication we had before the trip with the planning process was great. We spoke with Abdhalla while booking and he was great at answering all of our questions and was very quick with his replies.
So all in all, there were a few small concerns, but in the end everything worked out well and we really did have an amazing trip booked through Uhuru.
IT
Email Roberta | 20-35 years of age | Experience level: first safari
Selous Game Reserve,3 days
Fast communication.
Good service.
the tour respected the program and the expectations are met.
the driver and the guide were kind, punctual and very helpful.
BE
Email Sandy | 35-50 years of age | Experience level: 2-5 safaris
Wonderful offroad experience
UHURU is a very serious and reliable organization.
We had a gorgeous trip in Selous Park with our family (5 persons)
Driver was great and friendly and very flexible.
We manger to see wonderful animals, kills and other offroad landscapes.
Proposed lodges were perfect.
I would recommend!
A trip to remember!
Lets start off with the positives...
Communication went really went, I also received a reply on the day. Which was great.
Our guide and driver Abraham was fantastic!!! He was really friendly and made our safari something we will never ever forget! Thanks Abraham!! We saw and learnt so much from him!
There are some negatives however,
After receiving the quote and saying yes, we were told that there was a mistake in the price.
One of the places we chose to stay was further away, of which we were unaware of. Uhuru did not know of this either and we therefore had to pay 100 Dollars extra for our transfer. We found this out on the day we arrived. This is something I think could have been avoided if researched prior to our arrival or maybe when making up the itinerary.
Some of the paperwork had not been done timeously so we missed a few hours on 2 days due to waits at the gate waiting for paperwork to be submitted.
Despite the negatives, this was a trip of lifetime and something we will cherish forever. The positives definitely outweigh the negatives but if Uhuru could improve on those small things it will only benefit them. It was definitely a trip we could not have done on our own!
Thanks Uhuru and most of all Abraham for the most amazing trip!
Email Khadija | 50-65 years of age | Experience level: over 5 safaris
It was a great experience, well planned and executed.
Everything worked out very well. The driver Abram was knowledgeable and patient. I would recommend this travel agent.
I want to suggest that uhuru explain to clients about the type of accommodation they can expect. A luxury tented accommodation in my country is very different from the one we had in Serengeti. It was an unforgettable experience though.
Also I think some halal accommodation for Muslim clients would be very welcome.
The
US
Email John | 20-35 years of age | Experience level: first safari
Serengeti Safari (2 night; 3 days)
Uhuru provided our group of 4 a great experience through Asilia Camps (we stayed at Sayari Camp in the northern Serengeti) and made plane travel between Zanzibar and the Serengeti seamless. Everything was on time and we had a remarkable experience seeing almost all of the animals one can see in the Serengeti.
The one major drawback about our experience was the unexpected fees. Although we had paid in full up front upon booking in May ($1,250 USD/person), Uhuru contacted us two weeks prior to our safari and demanded that we pay $1,200 USD more ($300 USD/person) as "costs had risen and the government had instituted new taxes." We were alarmed at this situation and did extensive research on new government taxes, but found that no new taxes had been levied in approximately a year. We were discouraged by the price increase but paid anyway, believing there would be no other opportunity for such a late booking. After the conclusion of our safari (back in Stone Town), we were required to pay our Uhuru-scheduled taxi shuttle driver an extra $50 USD even though Uhuru had promised that there would be no additional fees. We had a wonderful time overall, but these unexpected fees were frustrating and added a great deal of stress unnecessarily.
Reply from Soul of East Africa Safaris (Uhuru Travel)
Posted on Feb 15, 2018Thanks for your mail and also the complements. The issue is Asilia Camps push up their last minutes rates and we had no options. The Issue of concession fees has been introduced from January 2018. If you compare the price for last minutes and their real price then you still got the best price, i do not see any reason of complaining! The price per night in Sayari Camp you went its $900+ per night means its like $1800 for 2 nights for accommodation only! And you got it for only $1500 for All Inclusive Accommodation and Return flights to Serengeti from Zanzibar. The above complains has been addressed and such things will never happen to any other client. In case of any increments we shall inform our clients accordingly in advance.
Yours Faithfully,
Uhuru Travel & Tours Ltd Team.
IE
Email Kornelia | 20-35 years of age | Experience level: first safari
Great time
Everything was good bar 4&4 safari car which wasn't 100% working :) a little mistake with our hotel. They notice different hotel were we where staying so our pick up was delate. Very nice safari driver. Thank you for good safari .
Email Martina | 35-50 years of age | Experience level: first safari
Great communication!
I had a very nice experience with Uhuru Travel. The communication with Abdallah was great. He answered all my questions very promptly and made me feel in safe hands. They are punctual and reliable. Safari met my expectations. I actually didn't know what to expect but it was great! I surely recommend Uhuru. Thank you guys!