The team
Karibu Safaris In Kenya
- Located In:
- Size:
- 10-20 employees (Founded in 1986)
- Member Of:
- KATO, Tourism Regulatory Authority & Eco Toursm Kenya
- Tour Types:
- Small & medium group tours (Mid-range & luxury)
- Destinations:
- Price Range:
- $80 to $280 per person per day (USD, excl. int'l flights)
Reviews
AR
35-50 years of age | Experience level: 2-5 safaris
Really really good.
Everything on this package booked with Robert of karibu safaris exceeded our expectations. The guide Tom was exceptional, He was very knowledgeable of the areas we visited and made the trip a pleasure. The accommodation for all three nights were at 4-stars lodge and the package original said 3-stars. We also had excellent Kenyan local/ traditional dinner (not included in the package ). There were numerous excursions that added to the experience. We priced other companies package and this was by far the best for the money. Highly recommended.
Email Tania Paschen | 35-50 years of age | Experience level: over 5 safaris
3 day safari that really only added up to 1 day - promised refund never came!
I booked a 3 day safari to Amboseli with Karibu Safaris. I was told I would be joining a group on their way through from the Masaai Mara and be picked up at 12.00 midday. I was not picked up until 3.30, meaning that the game drive scheduled for that afternoon did not happen as we were travelling til 9.00 that night, and eating dinner almost at 10.00. I was also promised free water and a visit to a Massai village - neither happened. The group I joined had been told they would all get a window seat in the van - my arrival meant that there were 3 in a row on our seat, and we couldn't all stand up at once to do the game viewing when we finally got out into the park for a day. It was a good day, very average lunch, accommodation VERY basic, stinking toilets, 20 mins to get hot water etc The next day after a 2 hour game drive we had to drive to the Kenya / Tanzania border to drop off some of the group. This meant me sitting in the van for 2 hours in various carparks waiting for them to be sorted over the border. Not my problem, not what I paid for. So 3 days was two days driving and the equivalent of 1 day game viewing. Arrived back into Nairobi at 2.00pm - nothing like a full day there either. I asked for a refund, was told that I would be given $50 refund, I said $60 given the free water had not eventuated either, and so was told I would get $60. I sent account details, was told that it had gone to accounts, and now - typically - am not getting any replies to my enquiries. The trip was also run by Bigtime safaris, a totally different company I was just thrown onto. I have been travelling through Africa for 15 years and this was the most disappointing trip - lied to, oversold, bored sitting waiting in carparks while others had their trip sorted out and I couldn't get mine sorted, and then to be promised in various emails a refund only to have that fall by the wayside too. DO NOT GO WITH KARIBU!
Reply from Karibu Safaris In Kenya
Posted on Jun 30, 2015Hi Tania,
Sorry about your experiance while in safari with us.
From the begining of the emails we have mentioned to you that we have a depature to amboseli for 2nights 3days that will begin by 1pm because the clients were coming from lake nakuru, on that day the clients had extended the game drive and there was a delay, we told you about it and picked you from your hotel and took you for lunch at the city center so that they can just pick you while they will be on transit, you mentioned that you have been in nairobi before several times and new the trafic around the city center, the driver got stuck ih the trafic jam and reached by 3pm you arrived amboseli at night and had dinner and overnight at Kimana tented camp where all the other guest stayed, we were not aware of the bad state toilets it could be better if you could have told the camp manager and he could have changed your room because we had called him after you wrote the email and he said there were other rooms with were no occupied and he could have changed.
The 3days safari group joining to amboseli is usualy $420 and since we knew you are going to miss the 1st game day game drive we changed you Usd350(park fees is usd80 × 2= $160) then we paid for accomodation, driver guide, transport and meals, so the price wasent high for the safari.
The tour included visit to the masai village(transfer to the village)and not the entrance fee to the village.
We had 4pax including you for the trip and bigtime safaris had other clients too and we decided to join them (but its a mistake that will never happen again).
About your refund kindly check with your bank because we have sent you the $60 as per the details you gave us.
From the experiance we had with the amboseli trip we have stoped selling amboseli to clients who will be joining the safari from nairobi to amboseli joining clients who will be coming from lake nakuru because of the delays and we will sell private safari only from nairobi to amboseli.
Next time you will be in kenya(i am told you said you come kenya for work each time)pass by our offices we will offer a complimenatry trip.just ask for the DIRECTOR.
We have also purnished the staff who was hundling you by not repsonding to your complains on time.
Sorry about that and it will not happen again, visit us when you come back again in kenya.
Regards
Msafiri
DIRECTOR
Excellent Guides and Porters
We had a great and successful hiking with the Karibu Safaris Climbing Mt kenya. Professional and well prepared team. We want to plan safari again next year, we will do it with them.
IN
20-35 years of age | Experience level: first safari
Well organized trip
I would like to thank my kenyan friend to introduce me with this company.
I found victor as very professional person in karibu safaris.
Our driver also made good efforts to search animals on our game drive.
The trip to masai mara was perfectly organized.
Their rates are also competitive. So if you are looking for a reliable local tour company,they are the solution of your trip.
US
35-50 years of age | Experience level: first safari
Best experience
Amazing!!! This company is dedicated to their customers. They bent over backwards for my group and I to make sure we were all accommodated. The driver guide was knowledgeable about the areas we drove through, and they took excellent care of us! they provide amazing package and prices, that give you the BEST of Kenya! Thanks so much!!
Best drive guide
We had the best driver guide on our 4days masai mara and lake nakuru and the program of the tour was very enjoyable. We saw everything we expected to see during the safari. The only problem we had was bad roads while almost reaching masai mara thanks John.
AE
Email Faith | 20-35 years of age | Experience level: first safari
Excellent Safari
We booked with Karibu Safaris In Kenya, they fetched us at the Arusha Impala Hotel, it was a 3 hour drive, very pleasant. Border crossing was quick and there were no problems. We went to sentrim camp in Amboseli, where we received a warm welcome. We saw elephants up-close and personal, leopards, cheetah and most amazing Lions and lots of wildlife. We had a wonderful buffet lunch at the camp and then went for another afternoon viewing and next morning had game drive and dropped at the JKIA Airport in Nairobi. Excellent service. Thank you!!!!
US
under20 years of age | Experience level: first safari
Best experience ever.
We have travelled a lot around the globe and these 6 days tour in kenya are difficult to beat.
Robert had made a 6 day full tour, where we had the opportunity to see the best of the country.
We are so glad that we choosed to have a driver, instead of driving ourselves. We do not recommend that you drive by your own. You will miss so much of everything around you. Now we had a experienced driver, a good safari van and we learned something all the time we were on the road.
Our driver was Tom, whom we can highly recommend. He is fluent in English.
The itenerary was perfect though we could not see the kilimnjaro clear because of the rain/cloundy climate in Amboseli but thats was nature at it course.
35-50 years of age | Experience level: first safari
2 days weekend masai mara trip
For a two day trip I was amazed at how much we were able to do and see including the big five. Tom was an excellent guide whose knowledge and kindness truly enhanced the entire experience! will always recommend you to all the UN foreign staff working in somalia
My trip in kenya was amazing!!!.This tour was well organized from my arrival till my departure.
The safari was amazing, very beautiful landscape, varied wildlife, very
close contact with the local population and the local culture .The driver
was excellent and the food equivalent of excellent restaurants. The
companions were very good and were enjoying together.
I highly recommend this trip to people who want to explore the real
Africa.!!!