#You Deserve An Adventure of A lifetime Experience
Wild Race Africa
- Located In:
- Size:
- 10-20 employees (Founded in 2002)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $120 to $400 per person per day (USD, excl. int'l flights)
Reviews
CN
Email Yaxin | under20 years of age | Experience level: 2-5 safaris
Terrible experience!
1. I said we are a group of six. I found out that this company booked us 2 triple rooms intead of 3 double rooms. Simon, the boss of this company, first said that he had told me in email, which was not true. Then he said this is reasonable because I hadn't made it clear that I need 3 double rooms. Finally he said he need 136$ per person, which is 816 $ in total, to change it to double rooms for the rest 2 nights.
2. The first guide is not fluent in English and poor in experience. He took us to Masai Mara at 4.30 p.m. (it should be 3 p.m.) He first decided to take us to the lodge, then changed the direction and took us directly to the NR, so we again wasted a lot of time. He borrowed Shilings from us to buy tickets because he only had US dollar. He took us back to the hotel at 8.10 p.m. when we were super hungry.
Reply from Wild Race Africa
Posted on Mar 13, 2024Dear Yaxin,
I am truly sorry to hear about the challenges you faced during your recent experience with our company. Your feedback is incredibly important to us, and we appreciate you taking the time to share your concerns. Rest assured, we take all feedback seriously and are committed to addressing each issue you have raised.
1. Regarding the room accommodations: I apologize for any confusion or miscommunication regarding your room bookings. It is never our intention to provide anything less than exceptional service.
We strive to ensure that all guest preferences are met to the best of our ability.
In this case, it seems there was a misunderstanding, and for that, I sincerely apologize. We will review our communication processes to prevent such occurrences in the future.
2. Concerning the guide experience: I am deeply sorry to hear about the challenges you faced with your guide during your tour. Providing knowledgeable and experienced guides is paramount to us, and it is disappointing to hear that this was not your experience.
We will investigate this matter further and take appropriate actions to ensure that all guides meet our high standards of service excellence.
Please accept my sincerest apologies for the inconvenience you encountered during your trip. Your satisfaction is our top priority, and we are committed to making things right for you.
If there is anything else we can do to address your concerns or make amends for your experience, please do not hesitate to reach out to us directly.
We value your feedback and hope for the opportunity to regain your trust in our services.
Warm regards,
Sungu
Wild Race Africa Safaris Team
Awesome
Excellent great Safari experience
We had a wonderful tour with this company, cannot speak highly enough of their expertise, experience and they really looked after us. Our Kenya Tanzania safari could not have been better, had a good knowledgeable driver/ Guide, very much flexible, friendly and awesome in almost all aspect that would make our trip more enjoyable. Saw all the animals and the Lodges we stayed at were the best of all the lodges have ever used before on a safari like this. I highly recommend wild race AFrica for a great safari experience of a lifetime.
AE
Email Edna | 20-35 years of age | Experience level: first safari
Best experience ever
Awesome African safari experience.
Thanks to Wild trace Africa Safari tours and her team of experts.
We booked a two weeks safari after reading reviews about this company and the incredible, greatest Kenya tour operator simon milambo who happened to be the sole owner of the company, and believe me, the experience form the point of booking to the end of the trip surpassed our expectation. The safari trip take place in jeeps in small groups (We had 7) so all get a window seat. Our guide Obama was simply excellent! He was very professional and extremely knowledgeable about the animals, birds and the country, not to mention the local peoples culture. Very fluent in English and little bit of French, Spanish and even Italian, something that we found quite incredible with him. Obama often spotted animals before we did and we were lucky enough to see lion cubs playing and male lions prowling next to a herd of wildebeest that later took to their heels for the incredible wildebeest migration across the Mara river. This trip was not just like any other trip, it was a onetime breath taking safari experience of a lifetime. I would thoroughly recommend simon milambo and wild race Africa safari adventure for all your African safari destinations for an excellent African safari experience like no other.
Email Janice | 20-35 years of age | Experience level: over 5 safaris
An experience worth dying for!
The African safari experience.
Much appreciation to African Habitat Safaris Safari tours and their team of experts for a memorable African tour.
We booked a two weeks safari based on reviews about the firm and an incredible Kenya tour operator Rachel was waiting on the other end. She, being the sole owner of the company facilitated the experience form the point of booking to the end of the tour. The safari was conducted in a van fit for my family. Our tour guide, Obama conducted the trip professionally depicting knowledge of the terrain, the wildlife and the culture revolving between Kenya and Tanzania country generally. The destinations across the two countries in Mara and Serengeti. That was a remarkable ten day experience out of Europe
PT
Email Pedro Santos | 20-35 years of age | Experience level: first safari
First time in Kenya and first safari
To give some context to my review, I'm the type of person that usually likes to travel without anything scheduled and figure out what to do in the place. Since this was our first time in Africa, our first Safari and we were going to Kenya in the elections period, we've decided to at least book the Safari online. Finding a company was not an easy task (there are way too many agencies) and Simon was probably the person that better replied to all my questions and did it a timely manner (he was replying much faster than I was replying to his emails, sorry pal!).
When we got to Kenya, everything went smooth but we've figure out that the online companies are nothing more than agencies that deal with freelance drivers and include us in a 4x4 with people from other companies. This is not a bad thing, but for someone that travels on the cheap, you are more than ok to go to Kenya, find one driver and negotiate with him directly. For those of you who prefer to do it the "safer way", I clearly recommend Wildrace Safaris .
Kenya is without a doubt an amazing country to travel around and see a different scenario from anywhere we've been in the world. We had the opportunity to see the big 5 between Masai Mara, Lake Nakuru and Amboseli. When in Amboseli, if you can see "Cloudymanjaro", please celebrate for me.
Our trip was lovely and Simon made sure we were always ok during the entire trip. We ad a few roadbumps along the Safari, but "This Is Africa". The important part is that we really enjoyed the country, the safari and everything we crossed paths with.
AE
Email Varad Joshi | 20-35 years of age | Experience level: 2-5 safaris
Great team
Simon and his team ensure that you get best experience when you are with them. This was my second visit with them and I am sure my third visit will also be with them.
Email Matt | 20-35 years of age | Experience level: first safari
Well organised, nice accommodation and food, the safari trip is incredible!
Perfect 4-day trip to Masai Mara for my partner and I. We saw everything except the rare black rhino. Best bit was seeing a leopard climb up a tree to eat its kill. Balloon trip is well worth the extra price. Mara Sopa lodge accommodation is fantastic and not far from the park entrance. Food is fine. Obama is a very knowledgeable guide and was very accommodating to our requests. Simon responded to all my emails in a quick fashion before the trip and also called me afterwards to check how the trip went. You travel around in a 10-seater Nissan safari van with a pop-up roof. Really useful to be picked up from Nairobi hotel and dropped off at airport. I would highly recommend Wild Race Africa!
HU
Email Oksana | 35-50 years of age | Experience level: first safari
Beautiful safari, easy booking
I booked a five days Tanzania safari and booking was very smooth and easy. Simon patiently and timely provided all the information I requested. It was a joining group safari with lodge accommodation. The safari was done by Tanzanian branch, all logistics worked perfectly even taking into the account the fact that our group changed a bit in the middle of the trip and that other people in the car were doing camping option. The company also told me that I can choose any starting day and any safari option and they will accommodate it.
The safari itself included visits to four national parks in the North of Tanzania: Tarangire, Manyara, Serengeti and Ngorongoro. We saw plenty of animals, saw big five, all five days were exciting and amazing. The parks are very different and each is very special. Lodges which were booked for me were great. The pick up and drop off from/to airport were also included and were on time, in clean nice cars and with good driver.
The entire experience was very positive.
All was excellent
Communication was very fast. Our manager Simon gave us a different variant for our choice. We had different variants for accommodation and prices. Simon did a good offer for our budget. Our guide Obama is realy professional guide. We saw a lot of great places and saw all big 5 for 2 days.
Email Daniel Hunter | 20-35 years of age | Experience level: first safari
Excellent Experience
To book a safari online without a reccomendation requires a lot of trust. Wild Race delivered for my wife and I, and the whole experience was fantastic from start to finish. Many packages advertised are similar across many different companies, but I can guarantee that Wild Race offer great value and are one of the good guys.