#You Deserve An Adventure of A lifetime Experience
Wild Race Africa
- Located In:
- Size:
- 10-20 employees (Founded in 2002)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $120 to $400 per person per day (USD, excl. int'l flights)
Reviews
AE
Email Varad Joshi | 20-35 years of age | Experience level: 2-5 safaris
Great team
Simon and his team ensure that you get best experience when you are with them. This was my second visit with them and I am sure my third visit will also be with them.
PT
Email Pedro Santos | 20-35 years of age | Experience level: first safari
First time in Kenya and first safari
To give some context to my review, I'm the type of person that usually likes to travel without anything scheduled and figure out what to do in the place. Since this was our first time in Africa, our first Safari and we were going to Kenya in the elections period, we've decided to at least book the Safari online. Finding a company was not an easy task (there are way too many agencies) and Simon was probably the person that better replied to all my questions and did it a timely manner (he was replying much faster than I was replying to his emails, sorry pal!).
When we got to Kenya, everything went smooth but we've figure out that the online companies are nothing more than agencies that deal with freelance drivers and include us in a 4x4 with people from other companies. This is not a bad thing, but for someone that travels on the cheap, you are more than ok to go to Kenya, find one driver and negotiate with him directly. For those of you who prefer to do it the "safer way", I clearly recommend Wildrace Safaris .
Kenya is without a doubt an amazing country to travel around and see a different scenario from anywhere we've been in the world. We had the opportunity to see the big 5 between Masai Mara, Lake Nakuru and Amboseli. When in Amboseli, if you can see "Cloudymanjaro", please celebrate for me.
Our trip was lovely and Simon made sure we were always ok during the entire trip. We ad a few roadbumps along the Safari, but "This Is Africa". The important part is that we really enjoyed the country, the safari and everything we crossed paths with.
Email Janice | 20-35 years of age | Experience level: over 5 safaris
An experience worth dying for!
The African safari experience.
Much appreciation to African Habitat Safaris Safari tours and their team of experts for a memorable African tour.
We booked a two weeks safari based on reviews about the firm and an incredible Kenya tour operator Rachel was waiting on the other end. She, being the sole owner of the company facilitated the experience form the point of booking to the end of the tour. The safari was conducted in a van fit for my family. Our tour guide, Obama conducted the trip professionally depicting knowledge of the terrain, the wildlife and the culture revolving between Kenya and Tanzania country generally. The destinations across the two countries in Mara and Serengeti. That was a remarkable ten day experience out of Europe
AE
Email Edna | 20-35 years of age | Experience level: first safari
Best experience ever
Awesome African safari experience.
Thanks to Wild trace Africa Safari tours and her team of experts.
We booked a two weeks safari after reading reviews about this company and the incredible, greatest Kenya tour operator simon milambo who happened to be the sole owner of the company, and believe me, the experience form the point of booking to the end of the trip surpassed our expectation. The safari trip take place in jeeps in small groups (We had 7) so all get a window seat. Our guide Obama was simply excellent! He was very professional and extremely knowledgeable about the animals, birds and the country, not to mention the local peoples culture. Very fluent in English and little bit of French, Spanish and even Italian, something that we found quite incredible with him. Obama often spotted animals before we did and we were lucky enough to see lion cubs playing and male lions prowling next to a herd of wildebeest that later took to their heels for the incredible wildebeest migration across the Mara river. This trip was not just like any other trip, it was a onetime breath taking safari experience of a lifetime. I would thoroughly recommend simon milambo and wild race Africa safari adventure for all your African safari destinations for an excellent African safari experience like no other.
Awesome
Excellent great Safari experience
We had a wonderful tour with this company, cannot speak highly enough of their expertise, experience and they really looked after us. Our Kenya Tanzania safari could not have been better, had a good knowledgeable driver/ Guide, very much flexible, friendly and awesome in almost all aspect that would make our trip more enjoyable. Saw all the animals and the Lodges we stayed at were the best of all the lodges have ever used before on a safari like this. I highly recommend wild race AFrica for a great safari experience of a lifetime.
CN
Email Yaxin | under20 years of age | Experience level: 2-5 safaris
Terrible experience!
1. I said we are a group of six. I found out that this company booked us 2 triple rooms intead of 3 double rooms. Simon, the boss of this company, first said that he had told me in email, which was not true. Then he said this is reasonable because I hadn't made it clear that I need 3 double rooms. Finally he said he need 136$ per person, which is 816 $ in total, to change it to double rooms for the rest 2 nights.
2. The first guide is not fluent in English and poor in experience. He took us to Masai Mara at 4.30 p.m. (it should be 3 p.m.) He first decided to take us to the lodge, then changed the direction and took us directly to the NR, so we again wasted a lot of time. He borrowed Shilings from us to buy tickets because he only had US dollar. He took us back to the hotel at 8.10 p.m. when we were super hungry.
Reply from Wild Race Africa
Posted on Mar 13, 2024Dear Yaxin,
I am truly sorry to hear about the challenges you faced during your recent experience with our company. Your feedback is incredibly important to us, and we appreciate you taking the time to share your concerns. Rest assured, we take all feedback seriously and are committed to addressing each issue you have raised.
1. Regarding the room accommodations: I apologize for any confusion or miscommunication regarding your room bookings. It is never our intention to provide anything less than exceptional service.
We strive to ensure that all guest preferences are met to the best of our ability.
In this case, it seems there was a misunderstanding, and for that, I sincerely apologize. We will review our communication processes to prevent such occurrences in the future.
2. Concerning the guide experience: I am deeply sorry to hear about the challenges you faced with your guide during your tour. Providing knowledgeable and experienced guides is paramount to us, and it is disappointing to hear that this was not your experience.
We will investigate this matter further and take appropriate actions to ensure that all guides meet our high standards of service excellence.
Please accept my sincerest apologies for the inconvenience you encountered during your trip. Your satisfaction is our top priority, and we are committed to making things right for you.
If there is anything else we can do to address your concerns or make amends for your experience, please do not hesitate to reach out to us directly.
We value your feedback and hope for the opportunity to regain your trust in our services.
Warm regards,
Sungu
Wild Race Africa Safaris Team
IN
Email Babra Saanvi | 20-35 years of age | Experience level: 2-5 safaris
Excellent
Title: Excellent Extraordinary safari experiences of a lifetime.
We recently got back from a 3 weeks East African Safari adventure with the unrivaled African Specialist (Wild Race Africa Safaris company) and the experience was just but awesome with a touch of excellence.
We did get in touch with the Simon Milambo through a referral from my good friend who had traveled with Simon’s company and kudos to Simon, very flexible, extremely friendly, exceptionally knowledgeable and highly experienced. We visited Kenya Uganda and Tanzania and no enough words can describe the feeling… The whole trip was combined to an excellent standard with everything considered and professionally executed. The choice of safari lodges was excellent; very clean, good fresh delicious food, comfortable African style beddings at some point we felt the lodge were absolute luxurious with the best service from a team of great people. Simon and Wild race Africa did a great job incorporating everything we wanted, and everything went off without a hitch. Our guide Phanuel was the best of all the guides have ever used before in Africa, very knowledgeable and flexible, entertaining and fun to be with. I would have no hesitation in recommending Simon Milambo and his team to source and deliver a first class luxury safari - they clearly understand this sector to perfection; Quick in responses, flexible, provides effective detailed information and most importantly reliable. We did not only get a touch of excellence but also value for money. Thanks, Simon and I will definitely come back....
IN
Email Radhika Bajaj | 20-35 years of age
Be wary of them, we felt cheated.
My husband and I booked with Simon Malimbo of Wild Race Africa Tours after finding him on Safari Bookings website. We were told that tour operators are generally trustworthy. So we booked with him for a 5 day tour to Nakuru (1 night) and Masai Mara (3 nights) which was an all inclusive trip - all meals, transportation, pop-up van and 6 safaris all paid. The safaris we were promised were - evening safari in Nakuru, next morning safari in Nakuru, evening safari in MM, two full day safaris in MM and then a morning safari in MM before we leave. We paid him 30% advance and the rest amount immediately upon arrival. Simon handed us to Obama who was to be our tour guide. Obama was accompanied by a girl who, we were told, was an 'intern' and wanted to be a tour guide, so we happily welcomed her.
Our first shock came immediately after we set off for Nakuru. Obama told us that there would be no evening safari, and if we would do an evening safari, there would be no safari the next morning. I spoke to Simon to ask him why, he had a response that - the entry ticket at Nakuru was not valid for 24 hours like Masai Mara and hence we had to choose. He apologised and and said it was a mistake on his part that he had included both safaris in our confirmation email and swept it off under the carpet. Though we were upset, we let it go thinking it was a genuine mistake.
Obama was extremely informative and intelligent and gave great insights into the animal life. The girl intern wasn't the least interested in anything remotely related to wildlife but we thought she may be shy and so simply ignored her.
We then set off for Masai Mara. We had made it clear that we wanted all the safaris we paid for - 4 to be precise. Obama promised us that we would have an evening safari that day. We reached at 4.30pm and as promised, he got out and bought three tickets at the gate (the girl intern was tired and got off to go to the hotel) and we set off for the Safari. Obama told us that the park is open till 6.30 and we will have to leave it by then. So we exited the park at 6.30.
Next morning we four (intern included) left for a full day safari. Obama waved the tickets from the day before (they didn't stop us to check) and they let us in. Obama told us we would leave the park at 5 as we would be tired. My husband smelt a rat because Simon had told us that Masai Mara tickets are valid for 24 hours. But he didn't say anything. The sightings on this day were amazing and the place was teeming with wildlife. There were also a huge number of cars everytime we spotted an animal. When we stopped for lunch, the girl intern lay on the carpet with her pant button and zip open. My husband and I found this behaviour weird but we didn't say anything. We left the park at 5 instead of 6.30 at the stauch insistence of Obama.
In the evening at our lodge,when Obama was not there, we questioned the girl intern about herr study course for becoming a tour guide, she told us that she was a hairdresser and had done courses in hairdressing. We again found this strange but didn't say anything.
Next morning Obama deliberately delayed our departure for another full day of safari. We eventually left around 8.30am. Today too the intern was tired and didn't accompany us. This time he told us that he was taking us in through a 'side gate' and this was 'rhino country' and the chances of spotting a Rhino are high here. We did not pass through any gate but after an hour he showed us a gate behind us and said that now we are inside the park. He did not show or purchase the tickets anywhere that day. All day we roamed about but this day the sightings were few and far in between and we didn't encounter any cars except very few. Obama said it was a dry day. He let us stay till 6.30. While we were leaving from the park, our car got stuck in sand but Obama refused to radio for help. While he was trying to get the car out, my husband checked the park entry tickets which Obama had kept in the front of the car. My husband found tickets of only the first day but none for the rest of the days.
When we reached the lodge, my husband decided to confront Obama about his intentions. Obama denied everything and became very emotional and called up Simon and spoke in Swahili (we don't know what). He kept telling us that he will show us the tickets of all the days but deliberately avoided to show us. Obama claimed that he had bought the tickets of all the 3 nights together and hence we didn't stop of tickets on the previous two days. He said this was normal practice. He then avoided it by saying that Simon will give all the tickets to us. We never got them. He pretended to be so upset that he said he was leaving us and arranging another car for us. This unprofessional attitude angered us and we told him off for wanting to leave the two of us alone in a jungle with no connectivity and wanting to run away. My husband was worried about me and then apologised and coaxed him to stay back. Maybe that prompted him not to abandon us in the middle of nowhere.
Next morning on our last safari Obama went through the gate. Before entering, he made a phone call in Swahili. While entering a female guard came out and checked our tickets and let us in. On our way out, before exiting, he again made a call and spoke in Swahili. At the gate, the same female guard came out and let us out. Then Obama told us that he had to collect the 'exit receipt'. And then he got out of the car and I saw him slip some money to the same female guard at the gate.
We are sure that Simon and Obama saved the money from the entry tickets - they paid only for one 24 hour safari.
All in all the wildlife was exciting and Obama was very knowledgeable. But Simon and Obama spoiled our trip by these underhand and shady dealings at Masai Mara and also denying us a safari at Nakuru. And we are pretty sure that the girl, whoever she was, was definitely not an intern for becoming a tour operator.
Please don't book with Wild Race Africa or Simon. Obama is genuinely knowledgeable but he was definitely involved in this business. We had great safari game drives and an amazing time in Kenya, the trip was so memorable and we saw the Big Five. But we felt genuinely cheated. So please don't book with them!
Reply from Wild Race Africa
Posted on Mar 13, 2024Dear Radhik Jaiswal,
Thank you for sharing your experience with us. We are truly sorry to hear about the challenges you faced during your tour with Wild Race Africa Tours.
It is disappointing to learn that your expectations were not met and that you felt cheated during your time in Kenya.
We take your feedback seriously and will be investigating the issues you have raised with Simon Malimbo and the team at Wild Race Africa Tours.
It is important to us that all our clients have a positive and authentic safari experience, and we apologize for any discrepancies in the services provided to you.
We appreciate your honesty and will take the necessary steps to address the concerns you have highlighted. Your feedback helps us improve our services and ensure that such incidents do not occur in the future.
Once again, we apologize for the inconvenience caused and thank you for bringing this matter to our attention. If there is anything else you would like to share or discuss further, please feel free to reach out to us.
Thank you for choosing Wild Race Africa Tours, and we hope to have the opportunity to restore your trust in our services in the future.
Warm regards,
Sungu
Wild Race Africa Tours Customer Support Team
US
Email Lisa | 50-65 years of age | Experience level: 2-5 safaris
Great safari adventure in Tanzania
The safari brought us to the unequaled beauty of wildlife in four parks in Tanzania. The guide was very knowledgeable l and fun to be with. We encountered a few mechanical problems with the jeep, but the guide was able to resolve them without overly impacting our excursions. The lodges were very nice and comfortable. We loved the trip.
The one thing that was unexpected was that the manager of the safari office wanted US$ cash payment for the balance due before we began the safari, but we had been told that credit card payment was acceptable. As we had limited cash, we were able to agree on both a cash and credit payment, but this was inconvenient and not right.
Fantastic
We had a 10 day safari across Tanzania and Kenya that was organised by WildRace - it was seamlessly organised and one of the best trips we've ever been on
We saw the big five within a day and learnt so much from the knowledgeable guides - as well as being able to relax in nice surroundings and accomodation
Would definitely recommend Wildrace to friends