#You Deserve An Adventure of A lifetime Experience
Wild Race Africa
- Located In:
- Size:
- 10-20 employees (Founded in 2002)
- Tour Types:
- Customizable private tours and fixed group tours
- Destinations:
- Price Range:
- $120 to $400 per person per day (USD, excl. int'l flights)
Reviews
SE
Email Lina | 20-35 years of age | Experience level: first safari
Do not themself drive in Tanzania
Communication with Simon prior booking was good, clear and fast. We booked a small group midrange safari 6 days Tarangire, lake manyara, ngorgoro and Serengeti national parks starting from Arusha.
While on site, we could not find their Arusha office. (The hotel listed on their website had never heard of the company.) The night befor the start of the safari a man from another safari company met us at the hotel, said he talked with Simon and would operate our trip. Overall we got what was agreed on in the itinerary, but days and accomodanditon was shifted with out any prior notice until the very last minute everyday. We would have appreciated to get a new updated itinerary befor we left. The driver/guide was really just a driver and did not tell us much about the parks or animals.
We are overall happy with the trip! Saw a lot of animals really close, an experience of a life time!!
It is hard to give a fare review of Wild Race Africa cause we have not met any of them.
Reply from Wild Race Africa
Posted on Nov 17, 2024Thank you, Lina, for taking the time to share your detailed feedback! I’m glad to hear that you enjoyed an unforgettable experience, seeing so many animals up close—those are the magical moments we aim to create for our guests.
First, I truly appreciate your kind words about the communication during the booking process. Clear and fast communication is a priority for me, and I’m glad this aspect met your expectations.
I’d also like to sincerely apologize for the confusion you experienced regarding the office location and the last-minute itinerary updates. While it’s not uncommon for us to collaborate with trusted local operators to ensure a seamless experience, I completely understand that clearer coordination and timely updates would have made your journey more comfortable and stress-free. I take your feedback seriously and will work on improving how we communicate such changes to our clients well in advance.
Regarding your guide, I’m sorry to hear that the guiding did not meet your expectations in terms of sharing knowledge about the parks and animals. A passionate and informative guide can truly enhance the safari experience, and I’ll ensure this feedback reaches our team to improve the selection and training process for guides.
I’m thrilled that despite these setbacks, your safari provided you with incredible wildlife encounters and memories to cherish for a lifetime. Thank you for your honesty—it helps us grow and improve. If you ever decide to explore more of East Africa in the future, I’d love the opportunity to provide an even better experience for you.
Wishing you more wonderful adventures ahead!
IN
Email VJ | 20-35 years of age | Experience level: first safari
Good accommodation, Good people, Poor planning
Let me start with Positives:
I started planning for my safari about 2+ months before my travel and that's when I contacted Simon from Wild Race Africa. He has been fantastic with answering queries and clearing all the doubts you may have about your travel plans.
The accommodations provided were good (except for Kimana lodge in Ambseli, where the lady who was managing the lodge seemed least bothered about the guests) for budget safari. Best one was in Masai Mara (Mara Wildebeest camp).
Negatives:
I was kinda asked to change my itinerary just couple of days before my travel (which was fixed from couple of months), which resulted spending one day less in safari.
I was told that as soon as I land at Nairobi, we'll be going to Amboseli. Actually, we were first taken to Wild Race Africa office and then after couple of hours we started for Amboseli.
Time to cover distances were wrongly told, I was told about time taken from Nairobi to Amboseli would be 2.5 to 3 hours and I'll be able to take an evening safari there. Our driver drove for 120 kmph on highway and still we reached after 5 hours. Day wasted.
Itinerary said, after morning game drive in Nakuru we start towards Masai mara for evening game drive. We started on time (after a hurried game drive in Nakuru) and reached Mara by 7 pm. Which means no evening game drive.
We were clubbed with a family which had different itinerary than us. It was left to us on how we manage that. Fortunately the other family decided to change their plans to suit our itinerary. Just wondering what would have happened if they had not changed their plans.
Booked the cab from Wild Race Africa again for Nairobi city tour. Driver came an hour late.
Fortunately I had checked on google maps about the distance between the places and based on that I had calculated the time to travel. Had we planned according to timings provided the driver then we would have completely missed #1 attraction in Nairobi, David Sheldrick elephant orphanage. Being locals there, they were completely unaware of best sequence to cover all attractions in good way.
We had to finish National museum in one hour (we could easily spend 3 hours there) and then we were free by 4 pm in the evening.
I would say again, they give good accommodations, very nice people they have as staff who'll help you plan your trip but many tiny little goof-ups can make difference.
Reply from Wild Race Africa
Posted on Mar 13, 2024Dear Vj,
Thank you for taking the time to share your detailed feedback about your recent safari experience with Wild Race Africa. We sincerely apologize for the inconveniences and challenges you faced during your trip.
Your comments have been carefully noted, and we truly appreciate your honesty in highlighting both the positives and negatives of your journey.
We are glad to hear that Simon provided excellent assistance in planning your safari and that you found the accommodations to be satisfactory overall.
However, we deeply regret the issues you encountered with the itinerary changes, delays in transportation, and miscommunications regarding travel times.
Please know that we take your feedback seriously and will be addressing these concerns with our team to prevent similar incidents in the future.
It is disappointing to hear that certain aspects of your safari did not meet your expectations, and we apologize for any disruptions to your planned activities.
We understand the importance of a well-organized and seamless travel experience, and we are committed to improving our services based on your feedback.
We appreciate your understanding and patience throughout these challenges and are grateful for your kind words about our staff members.
Your feedback is invaluable to us as we strive to enhance the quality of our services and ensure that all our clients have a memorable and enjoyable safari experience.
If there is anything else you would like to discuss or if you have any further feedback to share, please do not hesitate to reach out to us.
We value your input and will take the necessary steps to address the issues raised in your review.
Thank you once again for choosing Wild Race Africa for your safari adventure. We hope to have the opportunity to welcome you back in the future and provide you with an improved and seamless travel experience.
Warm regards,
Sungu
Wild Race Africa Tours Customer Support Team