Our Luxury Safari Jeeps
Mama Savana Safaris
- Offices In:
- Size:
- 5-10 employees (Founded in 2009)
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $100 to $800 per person per day (USD, excl. int'l flights)
for a custom tour
Your request will be sent directly to the operator
If preferred, you can contact the operator directly
Reviews
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Email Kshetrajna | 20-35 years of age | Experience level: first safari
Very professional and great to work with. Delivered trip of a lifetime.
We had a wonderful trip to Tanzania and it is all thanks to Alex and Mama Savannah. Alex came highly recommended from a friend who had travelled with Mama Savannah before and he did not disappoint. He was very forthcoming and worked with us to tailor an itinerary for us. All through the process he was very patient with all the questions we had. He suggested the best places and camps to stay in considering the time of year and where the herds would be at the time we were visiting. We spent 9 days in various camps across Serengeti, Ngorongoro, Tarangire and Lake Manyara and every camp was spectacular. We got to see so many animals and nothing we read before the trip could have prepared for the amazing experience we had. Our guide Allen was extremely knowledgeable and friendly (not to mention funny) and we spotted all of the big 5 thanks to him. One of our friends who was travelling with us also had a birthday during the trip and Alex and his team helped us organize a very special dinner and cake for him. It was one of the most special birthday celebrations that all of us really really appreciated. Alex and his team are a pleasure to work with and I look forward to going back as soon as I can ! Thanks Mama Savannah!!
BR
Email Bruno | 20-35 years of age | Experience level: 2-5 safaris
Very considerate, kind, respectful and willing to give us an amazing experience
We had the best experience ever with Mama Savana. Everything went beyond our expectations and all the times they were thoughtful to make it for us an unforgettable honeymoon. Alex was always helpful and our guide, Hassan, was very kind and wouldn’t save efforts to help us seeing all the animals and we were able to see all the big 5! He was also a very good driver, since it was raining a lot and he always knew what he was doing. This is a very important point, since when in a Safari you can be exposed to a lot of problems related with the car/the road, which are normal, but thankfully didn’t happen to us.
Furthermore, in another experience with a different guide, he said the clients who were coming from Mamasavana were always in a good mood, and we couldn’t agree more. We were really happy about all the experience we had. They even changed our itinerary last minute because they thought it would be more profitable for us, and we sure saw they were right!
Since it’s a very expensive experience and also very intense, it’s good to be with someone you can trust. We can say we enjoyed every minute of it with Mamasavana and it will be always in our memories! Highly recommended!
MY
Email Luca Pignatti | 35-50 years of age | Experience level: first safari
Well organized and flexible
Due to covid we had to postpone our trip several times for 2 years. Despite this, at mama savana they accommodated all our needs and organized our private safari greatly. The Safari was fantastic, the accommodations of good level, our guide expert and friendly. We realized one of our dreams, in a perfect way. Highly recommend.
IN
Email Xavier | 65+ years of age | Experience level: 2-5 safaris
Dissapointing and Short changed all along the way . Imagine - we were not shown the Mt Kilimanjaro !
I look at all the 5 * reviews of all the satisfied passengers here on this post and wonder what went wrong with my trip .
Im a tour operator from India , and I was travelling with 13 passengers on a 15 day trip of Tanzania and Kenya. I normally use individual partners at all my destinations and make payments after the service is done but got connected to Alex through my Kenya partner who assured me they would take care of the entire trip together professionally and seamlessly .
What happened :
- I promised to show my group the Ngorongoro crater and Mt Kilimanjaro , and we booked our flights to fly out from Kilimanjaro airport . Ngorongoro was ok , but the drivers wasted time the next day and did not give us a proper timing . They then drove us to Moshi - 20 miles from Kilimanjaro and then insisted that we turn back because we might miss the flight ! My passengers were sooooooooooooooooo dissapointed . And so was I .
- We flew to Zanzibar . We were promised a walking tour of StoneTown + a city tour drive of Zanzibar to familiarise ourselves with our surroundings . - There was no city drive . The vehicle didnot turn up . The history guide was very average . Nothing special . He was only keen on getting us to book the prison Island tour with him .
- We flew to Daresalam . We were met by our guide at the airport . Lovely man but almost ignorant . Infact , he admitted that he had only passed out of basic schooling !!
- Mombassa was a good experience . Good , friendly and helpful Guide who took good care of my group - and he probably saved me from the disappointment of my clients .
- Last Stop Nairobi - I was looking to meet up with my partner in Nairobi - the guy who had reccommended that I work with Alex and him , only to be given the sob story that Alex had double crossed him and worked with another partner in Nairobi . His new partner Mr John was also extremely rude and made it like he was doing everybody a favour .
On the last leg to the airport , John tried to pack us off to the airport in dusty safari vans which had just returned from the MAsai . After much talking , he agreed to send us a minivan .
Very dissapointing and short changed all along the way .
I had to take a lot of flack from my clients when we returned home .
Reply from Mama Savana Safaris
Posted on Nov 10, 2022We at Mama Savana we take all negative reviews positively as they help us to work on improving our service delivery to all our clients. allow me to answer or suggest few remarks regarding this review.
1. The so called agent 1st congratulated us with our great 5* reviews which shows that we always provide the best service to our clients and going extra miles to give the best to all our customers.
2. The agent did book his service direct and we did only Transport service where we were controlled and guided by his itinerary where sometime we were in dilemma as we need to suggest/change/advise things which will make his itinerary perfect but he will refuse as always he was not agreeing on adding extra coin to make his group happy and satisfied.
3. He promised his clients that while in Tanzania he will give them Mt. Kilimanjaro which is a laughable story, Mt. Kilimanjaro is available if we have good weather but 75% the mountain is covered with heavy clouds and if he complained that our drivers didnt give him Mt. Kilimanjaro this is a Joke!!!
4. We suggest to clients always to confirm services with ground local tour operators a month before arrival this will clear any mischief unfold during safari as we will clarify all service we have confirmed with there agents and if there will be questions to be answered we will have time to work on this with the agent or if clients would like to work it direct we will advise them accordingly, some few fake agents like him hiding information to his group and later on complaining, thats being a conman and un honest person in this industry.
5. The agent was always trying to lower services to cover losses he encure while processing visas to South African and he was not ready to spent or give out the service he agreed with his group. We went extra mile to assist him get the group visa for Tanzania in a short period without him pocketing extra coin.
To summaries on this we kindly suggest to most tourist to reconfirm their service with local tour operators even if they have booked the service with their local travel agent, some local agents overseas promise lots of things clients will see while in Tanzania and on ground they learn to see it is not allowed due to our Country rules which has been there long to protect our Heritage and Nature.
We at Mama Savana we stand on our great excellent service delivery and this review wont or will not take us down on providing our 5* star Services to our dear customers always.
BR
Email Jorge Ottoni | 20-35 years of age | Experience level: 2-5 safaris
Great service, trustfull and experienced driver.
Mustapher was a great driver and Alex really helpfull in the booking process. I would definitly reccomend Mama Savana safari tours. Great value for a reasonable price.
KW
Email Mr. Redha Mohammed | 35-50 years of age | Experience level: 2-5 safaris
Professional, attention to details, seeking and providing every needs of there customers.
Excellent safari tour operator. I asked them to arrange 3 nights in the Serengeti for me and my 12 year old son. The price was very competitive and the service was excellent. The tour operator (Eli) always attentive and seeking every needs and answering all questions we had. In the Serengeti, (Eli) made sure that we see and experience the wilderness in every aspect. We saw the cheetah's, lions , lion cubs, elephants, leopards, hypos, and hyenas. Me and my son had great time, and not had single negative aspect from all the safari arrangements. Actually i plan to explore more Tanzanian wilderness with Mama Savana Safari in my next trip .
US
Email Soufiane Driss | 35-50 years of age | Experience level: first safari
Great tour operators, everything went smoothly!
I did extensive research on many different Safari companies and I felt that I got the best price and value from Mama Savana. Everything was well planned, Alex was easy to communicate with via email and answered all my questions beforehand, and the Safari itself was just an amazing experience. Highly recommend!
MT
Email Daniel Said | 20-35 years of age | Experience level: first safari
Unforgettable safari experience in east Africa!
Thanks to the team at mama savana, our safari was a brilliant experience! Very informative before booking and arriving (thanks to alex), and 2 very friendly and good guides, Juma (kenya) and Hasan (tanzania). Highly recommended, wouldn t change a thing!
US
Email Mary & Dave | 65+ years of age | Experience level: first safari
Excellent Tour and Service
Our tour with Mama Savana was nothing short of amazing! What an incredible experience! I wish everyone could experience a safari tour with Mama Savana.
Our driver/guide Haruni was fantastic. His knowledge of animals and their behavior was endless. Plus, he was very funny and we enjoyed our time with him. My husband took tons of photos, and Haruni was so patient with him.
In addition, Haruni was willing to let us sit and observe animals for a long time. He allowed us to set our own pace, and didn’t rush us through any of the parks.
You definitely want to request Haruni as your guide.
The accommodations on the trip were very fancy. All of the places we stayed were different, which was great…at the end of the day it was always a surprise to see what our room would be like. My husband’s favorite was the Matawi Serengeti Camp. The chef prepared delicious food and the staff was friendly and so accommodating. The Ngorogoro Coffee Hotel was 5star. All of the food was delicious and organic; grown right on the property.
RU
Email Yulia | 20-35 years of age | Experience level: first safari
Great vacation!
1. Always were on communication
2. Agreed on individual payment terms
3. Were as careful to the regret
4. We had a wonderful guide, Mustafa, who showed us all animals, fun and told us all about everything we were interested in
5. We lived in magnificent hotels
6. Super trip and only positive timing. I recommend it!
