The review below is the personal opinion of Mike and not that of SafariBookings.
Good plan, average delivery
Communication was generally quite good as we arranged everything by email and had quick and informative responses to our questions.
The overall safari route is a little different to the typical routes as it includes a few additional parks, which we found to be enjoyable but not essential. The route we thought could have been planned a little better as we had several days where we "doubled-up" on driving instead of viewing each game park in a more logical order.
We had several tour guides over our 12 day safari which ranged in quality from excellent to poor.
The only major issue we had with the whole safari was with accommodation whereby they showed us an example of the accommodation "or similar" for each night and found that when they changed to a "similar" place it was significantly worse than the example we had been showed. We had one night very early on in the trip where instead of staying in a nice guest house we were put in what I can only describe as a half-star motel inside a loud and bright garage. We had paid to upgrade from the basic accommodations to "mid-range" options based on what we saw on Tripadvisor which made this point very upsetting.
Overall we saw a lot of animals and went to a lot of locations which we were very happy with so my only word of advice would be to strongly critique the specific details of the accommodation.