Reviews
BE
Email Willemd | 20-35 years of age | Experience level: first safari
Zero customer service! Transferred money, but their account was closed. Lost 74USD and no safari!
Terrible. We did an intercontinental money transfer to book safari's with Turacos. The day we left for Kenia there was still no confirmation of the receipt of the money. Finally, Turacos found out that their bank account was shut down (what?) and they could not receive the money. This caused the Kenian bank to transfer the money back to us, which costed us in total 74USD for transfer transactions and exchange rates. We saw someone from Turacos to fix this situation, but they did not have a machine to pay with the card, their account was still closed after 2 weeks and they were totally not flexible to find a solution to this. We cannot get 3000USD in Kenia from the bank within one day, because our bank accounts have daily limits which they did not understand, So we lost 74 USD and had no safari. And after several emails and whatsapps, Turacos refuses to pay us the money we lost due to their fault!!! "If you book another safari we wel deduce the money", but I am never going to book with them again and I do not recommend this company to anyone!
Reply from Kenya Turacos Safaris
Posted on Dec 3, 2018Thank you for the review.
We apologize for all inconveniences caused during this duration, the arising problem was not our fault but the bank and if we were aware of this, we would have advised on alternative means.
As a result of this we have now the services of the swipe machines and before giving our guests a go ahead to make payment, the bank will notify us any changes that can result to any delay of the payment.
We again apologize for the hickup and it our promise that this wont happen again to you or our other clients.