East Africa Safari Bookers

Most Misrepresented Unorganized Tour Ever Experienced

The tour "12 Days Best of Kenya and Tanzania" was without a doubt the most MISREPRESENTED and POORLY ORGANIZED tour I have EVER experienced. Our transfers were all late and we constantly had to pry the itinerary information from our guides - especially in Tanzania. Once off the paved roads, the roughest roads, travelled at break-neck speeds to get to the next park on time, left us with headaches and feeling like we had concussions. The Accommodations posted were NOT where we stayed. Our $400 per day got us backpacker, communal, horrible campsites/campgrounds (NOT CAMPS as they advertised), sleeping on the ground with a 1 inch ripped foam pad, sleeping bags that were so over-laundered the fill was lumpy (mine was pink with fun-fur around the top), NO pillows, NO towels provided and NO notice given that they would NOT be provided (at Ngorongoro Crater in in Serengeti Park). Further we were required to leave one of our duffel bags behind at the first camp, as we were told there was no room for our luggage - also were never informed there were space restrictions. Our itineraries were always changing and our last transfer information - back to Nairobi - was not received until 10pm at night. After spending an hour at a repair shop to fix the safari truck and told the Tour Rep would come to the hotel with our transfer information - he refused to attend the hotel and texted our transfer information at 10 pm.
After many persistent complaints made with the booking company -TourRadar - where WE provided internet research with photos, to provide proof of East Africa Safari Bookers' - and their counterpart in Tanzanias' MISREPRESENTATION and fly-by-night operation', we were given a partial refund.
We do see that their descriptions have now changed for this tour to indicate 'basic' accommodations, but let me inform anyone who is considering booking this tour - your accommodation in Amboseli - while being a cute camp at the base of Kilimanjero - the floors in the cabins are so slanted you will roll across your bed, The 'campsite' in Ngorongoro Crater and Serengeti is backpacker/ communal where all the camp staff make so much noise you will not sleep before 11 pm and then will be jarred awake at about 4:30 am. Your tent could be set as far as 100 yards/meters from the washroom buildings - so be sure to say your prayers if you need to use the bathroom in the middle of the night. This tour is rated for AGES 2 to 85. I would love to see a 2 year old or 85 year old survive these accommodations.

The only good part of this trip were the animals we were able to see, though our tour guide/driver in Tanzania did little to position the vehicle for good photos - we had to keep asking to move ahead of back.
Please see the photos posted on the TourRadar review platform to see for yourself what we paid for and WHAT WE GOT!!!!