The Bencia Africa dedicated Team
Bencia Africa Adventure & Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 2007)
- Member Of:
- KWS, KTB, ECO -Tourism, TRA & KATO-member
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $55 to $325 per person per day (USD, excl. int'l flights)
Reviews
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Email Jayni Terry | 20-35 years of age | Experience level: 2-5 safaris
Good Service
I was refer to Bencia through one of my friend who was in Kenya in January 2019. They praise his services. I di booking for December safari and I can say the company is good and i will always travel with them. The team were cooperative and the vihecle was in good condition leave alone accommodation and friendly welcome. Thanks Alfred and Happy New year
Reply from Bencia Africa Adventure & Safaris
Posted on Jul 30, 2024Thank you for your review! We're delighted to hear that you had a positive experience with us and that our services met your expectations. It’s wonderful to know that our team, vehicle, and accommodations contributed to your enjoyment.
Thank you for your kind words and for choosing Bencia based on your friend's recommendation. We look forward to welcoming you back for more adventures in the future. Wishing you a Happy New Year as well!
US
Email Cheri Schultz | 35-50 years of age | Experience level: 2-5 safaris
Enjoyed Being in Safari with Bencia
We loved our safari with the best guide I should say. Mr Alfred, he enlightened us alot about so many animals in the park, we gave him our camera and on our behalf he took many of our photos.
thanks Alfred for the perfect organization.
Reply from Bencia Africa Adventure & Safaris
Posted on Jul 30, 2024Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your safari and had a great experience with Alfred. It’s fantastic to know that he provided insightful information and helped capture memorable moments for you.
We appreciate your kind words about the organization and will pass along your thanks to Alfred. We’re delighted that we could be part of such a special experience for you. Thank you for choosing Bencia, and we hope to welcome you back on another adventure soon!
FR
Email Manu | 20-35 years of age | Experience level: 2-5 safaris
Terrible experience
It will be a long review, but here you'll have all the details of how it goes with Bencia africa because it's seems a bit tricky to find a good safari agency. We did a safari in Masai Mara with them in january, they sold us 15 hours and 30 minutes of game drive in three days (first evening, then full day, and last one during the last morning). We bought it 280usd (you can find cheaper in other agencies and probably with them also...) for transportation (2 ways from Nairobi), food and tent (like military ones with shower inside). First, we left Nairobi 2 hours late, so we arrive at the Gate of the park, 2 hours late the first day (of course...). The van was so old it broken down the first day 200 meters after the entrance of the park, so no game drive the first day. The second one the program said "game drive from 8.00am to 6.30pm". At 5.00pm the driver reached the exit gate, we asked why so early, he answered "it's a rule setted by the park"... And the next morning the program said "game drive from 6.30am to 9.30am", we did just one hour and then again the driver tried to explain that we were too late to continue the game drive... The driver doesn't care about the program (and passengers), so we requested the company to compensate the hours we didn't do inside the park, they sold 15hours and we did 10 !! Here start their funny answers. They first answered "the 2 people we shared the van with were happy, so the company cannot make any refund". I replied that we don't care about the feelings of the others in the van, we had a contract and nothing of it was respected. So they answered "our driver made a detour of 40 minutes, so we consider this as a compensation". Then i replied that we never asked for a detour but to be dropped on the way back to Nairobi to take a local bus to naivasha (but the driver brought us to naivasha even if i told him that we'll find a bus). Just for you to know, public transportation for Naivasha is about 1 dollar from there... So they tried to compensate the 5 hours in the park they stole us with a one dollar drive.
Then we continue to talk with them and finally they said that there will be a refund but we wait and we wait and nothing happen.
We just leave one star for George the cooker who's a really nice person and the only one with honesty in this company.
If you want more informations about our experience, don't hesitate to contact me. I have the screenshots of the WhatsApp conversation as a proof of what i write, and that i don't exagerate/inflate the reality. It's just for you to not make same bad choice than us.
Reply from Bencia Africa Adventure & Safaris
Posted on Jul 30, 2024Thank you for taking the time to share your feedback. I’m truly sorry to hear about the challenges you experienced during your safari with us. Your satisfaction is very important to us, and I regret that we didn’t meet your expectations in this instance.
I understand your frustration with the delays and the discrepancies between the promised and actual game drive hours. We strive to provide accurate and timely information, and it’s clear we fell short in this case. Your comments about the vehicle and the game drive schedule are concerning, and I will ensure these issues are addressed with our team to prevent similar occurrences in the future.
I’m also sorry to hear about the difficulties in resolving the compensation and refund issue. We aim to handle such matters promptly and fairly, and it’s disappointing that this wasn’t your experience.
I appreciate your kind words about George, and I’ll make sure to pass on your praise to him.
Thank you again for bringing these issues to our attention. If you’d like to discuss this further or if there’s anything else we can do to make this right, please feel free to reach out directly. We value your feedback and hope to have the opportunity to improve your perception of our services.
Email Charles Changes | 20-35 years of age | Experience level: over 5 safaris
It was the best safari of my life
They were to my expectations.. The travel,park,food and accommodation. Everything was great
Reply from Bencia Africa Adventure & Safaris
Posted on Jul 30, 2024Thank you for your wonderful review! We’re thrilled to hear that your safari exceeded your expectations and that you had the best experience of your life.
It’s great to know that the travel, park visits, food, and accommodation were all to your liking. We’re delighted to have been a part of such a memorable adventure for you. Thank you for choosing us, and we look forward to helping you create more incredible experiences in the future!
Email Fabian | 20-35 years of age | Experience level: 2-5 safaris
Great Job
I visited maasai Mara with bencia and I really enjoyed it,the services were actually the best and Bencia kept their word by making sure they delivered,food was in plenty, everything was greatly done and without Bencia my trip would have been boring but they did make it enjoyable.
Reply from Bencia Africa Adventure & Safaris
Posted on Jul 30, 2024Thank you for your positive feedback! We’re delighted to hear that you enjoyed your Maasai Mara experience with Bencia and that our services met your expectations.
It’s wonderful to know that the food and overall arrangements contributed to making your trip enjoyable and memorable. We’re glad we could play a part in making your adventure special. Thank you for choosing us, and we hope to welcome you on another exciting journey in the future!
FR
Email Marina Asc | 20-35 years of age | Experience level: first safari
Amazing experience with super nice guide
Booked the tour 3 days before our flight from Europe.
Alfred from the office was super relevant and fast.
We arrived in Nairobi and the guide took us to Amboseli Park for a 3 day tour. Excellent guide, funny, discreet and smart!
I will recommend this agency to anybody going in Kenya or Tanzania
Reply from Bencia Africa Adventure & Safaris
Posted on Jul 30, 2024Thank you for your fantastic review! We’re thrilled to hear that you had an amazing experience with our guide in Amboseli Park and that Alfred provided prompt and relevant assistance.
It’s great to know that the guide’s humor, discretion, and expertise contributed to your enjoyable tour. Your recommendation means a lot to us, and we’re grateful for your support. We look forward to helping more travelers discover the wonders of Kenya and Tanzania!
Amboseli park and Kibo camp
This was my first time visiting Amboseli, and my first time staying at a luxury camp (Kibo) with Bencia. I absolutely loved Kibo!! Amazing food and very comfortable in every sense. Our game drives were great, with George as driver/guide who is amazing!! We also got lucky with the weather and were able to see Mt. Kilimanjaro every day! The night sky/stars were also the best I’ve ever seen in Kenya. We visited a Maasai tribe nearby as well. Highly recommend the entire experience. This was also an appropriate amount of time to spend at this park - I wouldn’t recommend more days unless you wanted more time to relax at the beautiful Kibo camp, use their pool, etc.
Reply from Bencia Africa Adventure & Safaris
Posted on Jul 30, 2024Thank you for your wonderful review! We’re thrilled to hear that your first visit to Amboseli and your stay at Kibo Camp exceeded your expectations. It’s fantastic that you enjoyed the amazing food, comfort, and views, including the breathtaking Mt. Kilimanjaro and the night sky.
We’re glad that George provided excellent service during your game drives and that you enjoyed the Maasai tribe visit. Your recommendation means a lot to us, and we appreciate your feedback about the stay duration. We look forward to welcoming you back for another incredible experience!
Much better than expected and more animals than expected.
We had a great tour guide. He kept us safe and was on time we were extremely happy with our services can’t wait to do it again when we get back to Kenya.
Reply from Bencia Africa Adventure & Safaris
Posted on Jul 30, 2024Thank you for your great review! We’re thrilled to hear that your safari experience exceeded your expectations and that you saw more animals than you anticipated. It’s wonderful to know that our tour guide provided excellent service, kept you safe, and was punctual.
We’re excited about the prospect of welcoming you back to Kenya for more adventures in the future. Your satisfaction means a lot to us, and we can’t wait to help you create more unforgettable memories!
HU
Email Tamas | 35-50 years of age | Experience level: 2-5 safaris
Good budget adventure
We had a 3 day trip with Bencia over the easter weekend to Nakuru-Naivasha and Hells gate. We were pleased overall with everything, all the things promised were delivered upon, we had a great game drive in Nakuru, as well as a really nice bike trip in Hells gate. One thing which was disappointing was the boat trip on Naivasha - but this was optional and was not organized by Bencia.
We went with an open top minivan, which wasnt exactly the newest, but was comfortable enough and got us where we needed to go. The accommodation was rudimentary and low on comfort, and there are better and more comfortable places to stay - but for the price we paid I think we got what we expected. To note: accommodations were clean, there was hot water so no issues to report there. The second night stands out at Naivasha as the camping spot had a wonderful view and was amazing.
Our guide/driver and cook were both great and very helpful and friendly. Food was great, we had a nice tour of Kenyan cuisine!
All in all, I would recommend Bencia.
Reply from Bencia Africa Adventure & Safaris
Posted on Apr 6, 2021Thank you Tamas for sharing your experience about your safari with us. We have other higher category options which are more satisfying: semi Luxury and luxury packages. The semi luxury and luxury packages, you can upgrade the transportation means between destination to land-cruiser of flight package ( flights applies only in Masai mara and amboseli national parks. The upgraded tents and lodges have access to the internet through Wifi and swimming pools.
For more safari experiences in Kenya, Tanzania and uganda, kindly check our offers.
Email Fabian | 20-35 years of age | Experience level: 2-5 safaris
Bencia was amazing
Firstly the cost was friendly,been a local tourist i must say i enjoyed the trip,the tour guide was polite and social too.i did learn alot,the service was great especially the meals,i could write alot but in summary i must say bencia really tried their best to make my safari wonderful.
Reply from Bencia Africa Adventure & Safaris
Posted on Jul 30, 2024Thank you for your kind words! We’re thrilled to hear that you had such an enjoyable experience with Bencia and found the cost to be friendly. It’s great to know that our tour guide was polite and social, and that you learned a lot during your safari.
We’re especially pleased that you enjoyed the meals and felt that we did our best to make your safari wonderful. Your feedback means a lot to us, and we look forward to the opportunity to welcome you on another adventure in the future!