Reviews

Sort By: Date Most Helpful Rating 81-90 of 128 Reviews
Beatriz   –  
Spain ES
Visited: August 2022 Reviewed: Aug 15, 2022

Email Beatriz  |  20-35 years of age  |  Experience level: first safari

Amazing adventure!!
5/5

We booked four days Safari with Bencia (3 nights/4 days MasaiMara+ Lake Nakuru) and the whole experience was really fascinating.
Communication with the company was very easy, and safari experience was superb. Our driver was Joseph and our cook was John. We think It might be very difficult to find two people as good as them and as professional as them to travel around Kenia.
Joseph did his best to show us all the animals in both Masai Mara and Lake Nakuru and John cooked for us delicious food and made us feel really special. He is so a nice man. Joseph is also so kind and friendly and tried to answer all questions we asked him. He is an amazing driver and the best at finding animals (we met the Big five!) Thank you very much Joseph and John. See you Soon Bencia!!!!

Reply from Bencia Africa Adventure & Safaris
Reply from Bencia Africa Adventure & Safaris
Posted on Jul 29, 2024

Thank you for sharing your amazing experience with us! We're thrilled to hear that Joseph and John made your safari to Masai Mara and Lake Nakuru truly unforgettable. It’s wonderful to know that their professionalism and dedication enhanced your adventure and contributed to meeting the Big Five.

We appreciate your kind words and your recognition of their efforts. We look forward to welcoming you back for another incredible journey with Bencia Africa Adventure!

Farshad   –  
Iran IR
Visited: August 2022 Reviewed: Aug 16, 2022

Email Farshad  |  35-50 years of age  |  Experience level: first safari

Professional teams, Great experience
5/5

Alfred tailor made 5 days safari for us (Masai Mara, Naivasha, Nakuru, Amboseli) and transfer to Diani Beach after that. our guide Paul was perfect, helpful and knowledgeable, I ask inquiry from lots of operators and they have best value for quality.
Recommended with no doubt

Reply from Bencia Africa Adventure & Safaris
Reply from Bencia Africa Adventure & Safaris
Posted on Jul 29, 2024

Thank you so much for your wonderful feedback! We're delighted to hear that Alfred's tailored safari met your expectations and that Paul provided excellent guidance throughout your trip. It’s great to know that our value and quality stood out among other operators.

We truly appreciate your recommendation and look forward to the opportunity to assist you with future adventures!

Miguel   –  
Spain ES
Visited: August 2022 Reviewed: Aug 19, 2022

Email Miguel  |  35-50 years of age  |  Experience level: first safari

Great agency, excellent guide and driver
5/5

Very formal agency in terms of collection from airport, payment and commuting.
Our guide and driver, Edwin and Joseph were excellent, they made our experience unique, we enjoyed much more than expected. Everything well scheduled. Thanks to Joseph instinct we could see ñus crossing the Mara River, an indescrivable moment that we never forgot. Thanks to Bencia for this unforgettable travel.

Reply from Bencia Africa Adventure & Safaris
Reply from Bencia Africa Adventure & Safaris
Posted on Jul 29, 2024

Thank you so much for your kind words! We're thrilled to hear that Edwin and Joseph made your safari experience so memorable and that you enjoyed witnessing the Mara River crossing. It's fantastic to know that everything was well-scheduled and exceeded your expectations.

We appreciate your recognition of our efforts in ensuring a smooth and formal process from start to finish. Thank you for choosing Bencia Africa Adventure, and we look forward to the opportunity to welcome you on another adventure in the future!

Nacho   –  
Kenya KE
Visited: August 2022 Reviewed: Aug 24, 2022

Email Nacho  |  20-35 years of age  |  Experience level: first safari

Excellent. We could enjoy both parks at all. Perfect tourist guide and chef. I will do it again with
5/5

Excellent. We could enjoy both parks at all. Perfect tourist guide and chef. I will do it again with this company and Felipe and John

Reply from Bencia Africa Adventure & Safaris
Reply from Bencia Africa Adventure & Safaris
Posted on Jul 29, 2024

Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience and enjoyed both parks. Felipe and John are indeed fantastic, and we're glad they made your trip so memorable. We look forward to welcoming you back for another adventure with us!

Sandra   –  
Spain ES
Visited: August 2022 Reviewed: Sep 21, 2022

Email Sandra  |  35-50 years of age  |  Experience level: over 5 safaris

Excellent
5/5

Great experience with our driver George and our Spanish-speaking guide Gotfry.
Charming, friendly, always with a smile, willing, two wonderful people and excellent professionals.
100% recommended.

(automatic translation from Spanish)

Reply from Bencia Africa Adventure & Safaris
Reply from Bencia Africa Adventure & Safaris
Posted on Jul 29, 2024

Thank you so much for your wonderful feedback! We’re thrilled to hear that George and Gotfry made your experience memorable with their charm and professionalism. We’re proud to have such dedicated team members and appreciate your high recommendation.

If you ever plan another adventure, we’d be delighted to assist you again. Thanks for choosing Bencia Africa Adventure & Safaris!

Bárbara   –  
Spain ES
Visited: October 2022 Reviewed: Oct 23, 2022

Email Bárbara  |  20-35 years of age  |  Experience level: first safari

Highly recommended
5/5

Bencia was very professional since the beginning.
Since the moment they picked us up in the hotel, until the last minute of the safari.
The driver was really good and the guide so kind.
I trully recommend the agency.

Reply from Bencia Africa Adventure & Safaris
Reply from Bencia Africa Adventure & Safaris
Posted on Jul 29, 2024

Thank you for your kind words! We’re delighted to hear that you found our service professional from start to finish and that our driver and guide contributed to a positive experience. Your recommendation means a lot to us.

If you have any future travel plans or need assistance, please don’t hesitate to reach out. We’d be thrilled to help make your next adventure just as enjoyable.

Anika and Lasana   –  
Serbia RS
Visited: October 2022 Reviewed: Nov 2, 2022

Email Anika and Lasana  |  50-65 years of age  |  Experience level: 2-5 safaris

Bencia is customer focused, flexible, resourceful tour operator with a spirit of adventure!
5/5

We booked the tour almost a year ahead and many things changed in the meantime.
Bencia was super flexible, changed the dates accordingly and made sure our experience remains the best possible.
From the moment they picked us up it was one stunning road trip customised to us as a couple.
We saw big 5 in 6 days, toured the most amazing parks and enjoyed the companynof our driver and guide Joseph, who was absolutely brilliant and caring all the way.
Loved it! Thank you Bencia for our Kenya adventure!

Reply from Bencia Africa Adventure & Safaris
Reply from Bencia Africa Adventure & Safaris
Posted on Jul 29, 2024

Thank you so much for your wonderful review! We’re thrilled to hear that your experience with us was so memorable and that Joseph provided you with exceptional service throughout your journey.

It's great to know that our flexibility and customization helped make your road trip special and that you enjoyed seeing the Big Five and exploring the amazing parks. Your kind words are much appreciated, and we're delighted that you loved your Kenya adventure.

If you have any more travel plans or need assistance in the future, we’d be more than happy to help. Thank you once again for choosing Bencia Africa Adventure!

Fouda   –  
United Kingdom UK
Visited: October 2022 Reviewed: Nov 5, 2022

Email Fouda  |  20-35 years of age  |  Experience level: first safari

The review below is the personal opinion of Fouda and not that of SafariBookings.
Not the best experience
2/5

After the trip we were taken to their office like hostage to demand more money than we agreed and already paid cause they decided that they didn't make enough profit. Very poor customer service.

Be expected to pay much more than the original agreed fees as they will claim it is not included, e.g. entry fees. At one point we were asked to pay for the fuel cost!

Make sure to pay yourself entry fees as we realised we have been scammed and paid more than the entry fee. Unfortunately only realised this after the trip when we talked with out friends who visited the same attractions

Reply from Bencia Africa Adventure & Safaris
Reply from Bencia Africa Adventure & Safaris
Posted on Nov 7, 2022

Dear Fouda
Thank you for your review and we respect each and every clients comment, but its good to say the truth more than to lie on the forum, you booked 4Days Masai Mara and lake Nakuru mid-range accommodation Mara Jambo and Waterbuck Hotel, jeep option group joining eventually a day before safari you came in to our office said you want to add Lake naivasha hell gate and Mt Longonot to be part of you trip, Yes agreed to add 200Usd per person to stay at Kongoni Lodge and trip to be private and park you park fees direct for hell gate and Mt Longonot trekking that 30Usd Hellgate and 30Usd for Mt Longonot, later because it was not indicated on the receipts by office representative Mercy Komu when i she was giving you the receipts you disputed to pay the parks and we paid for you..who kept you in the office like in Hostage and who took your extra money its you who went with the company money..but no us Thank you so much

Tiffany   –  
Kenya KE
Visited: August 2022 Reviewed: Nov 8, 2022

Email Tiffany  |  35-50 years of age  |  Experience level: 2-5 safaris

Wonderful experience
5/5

I and other five friends we booked four days safari to Masai Mara, we were given a reasonable fair rate as per our budget. The driver picked us on time as we had agreed
Everything was well coordinated, the itinerary was carefully followed and well balanced.
We were able to see the big five through the guidance of our humble and cooperative driver. I therefore, honestly recommend the agency.

Reply from Bencia Africa Adventure & Safaris
Reply from Bencia Africa Adventure & Safaris
Posted on Jul 29, 2024

Thank you so much for sharing your experience with us! We're delighted to hear that you and your friends enjoyed your four-day safari to Masai Mara and that everything was well-coordinated. It’s great to know that your driver was able to guide you to see the Big Five and that the itinerary met your expectations.

We truly appreciate your recommendation and look forward to assisting you with more memorable adventures in the future. If you have any additional feedback or need help with future plans, don’t hesitate to reach out.

Majid   –  
Kenya KE
Visited: November 2022 Reviewed: Nov 8, 2022

Email Majid  |  65+ years of age  |  Experience level: 2-5 safaris

Very well organised.
5/5

We got very good service. The driver came on time and had very good knowledge of the park. We saw more animals than expected. Good value for money. Definitely we will come back. Majid and Asa

Reply from Bencia Africa Adventure & Safaris
Reply from Bencia Africa Adventure & Safaris
Posted on Jul 29, 2024

Thank you for your wonderful review! We're thrilled to hear that you had a fantastic experience with our service. It’s great to know that your driver was punctual and knowledgeable, and that you had the chance to see more animals than expected.

We look forward to welcoming you back for more amazing adventures in the future. If you have any specific requests or need assistance with planning your next trip, feel free to reach out to us anytime.

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 112
  • 4 star 8
  • 3 star 0
  • 2 star 2
  • 1 star 6
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