Reviews

Average User Rating
4.8/5

Rating Breakdown
  • 5 star 112
  • 4 star 8
  • 3 star 0
  • 2 star 2
  • 1 star 6

Sort By: Date Most Helpful 1-8 of 8 Reviews
Birgitte Ryelund   –  
Denmark DK
Visited: December 2014 Reviewed: Jan 10, 2015

Email Birgitte Ryelund  |  50-65 years of age  |  Experience level: first safari

Very realiable, very dedicated, will always do the best for you. Lot of humor
4/5

These guys are nice and easy to communicate with, and they are more than dedicated to find the animals, actually they are almost overdedicated to that part. John is also a good chef. I highly recommend the company

Reply from Bencia Africa Adventure & Safaris
Reply from Bencia Africa Adventure & Safaris
Posted on Jul 30, 2024

Thank you for the fantastic review! We’re thrilled to hear that you found our team dedicated and easy to communicate with, and that John’s cooking added to your experience. It’s great to know that our passion for finding wildlife and adding a touch of humor made your safari special. We truly appreciate your recommendation and look forward to hosting you again!

D. Tardivo   –  
France FR
Visited: October 2015 Reviewed: Oct 30, 2015

Email D. Tardivo  |  50-65 years of age  |  Experience level: first safari

great safari in Masai Mara and Lake Nakuru
4/5

My daughter and I booked our tour through Viator and were happy to be taken care of by Bencia Africa Adventures and safaris. Our safari in Masai Mara was great and we saw so many wild animals. Lake Nakuru Park seemed small compared to Masai Mara but the lake itself with the flamingos and other birds is worth seeing and we had the chance to see a black rhino. Our driver Morris had very sharp eyes and was able to spot the animals easily. George did nice meals for us (great soups!!). The accommodation was basic, which is OK for young people, but at my age I would have enjoyed more comfort. I would definitely recommend this agency especially if you don't have a big budget.

Reply from Bencia Africa Adventure & Safaris
Reply from Bencia Africa Adventure & Safaris
Posted on Jul 30, 2024

Thank you for sharing your experience with us! We’re thrilled to hear that you and your daughter had a great safari in Masai Mara and Lake Nakuru.

It’s wonderful to know that Morris’s sharp eyes and George’s delicious meals made your trip enjoyable. We're glad you appreciated the opportunity to see so many animals and the beautiful flamingos at Lake Nakuru.

We understand your preference for more comfort and appreciate your feedback. Thank you for recommending us, and we hope to have the chance to provide you with an even more comfortable experience in the future.

MikeJeff   –  
United States US
Visited: September 2019 Reviewed: Nov 15, 2019

Email MikeJeff  |  35-50 years of age  |  Experience level: over 5 safaris

Good Planner and cost effective
4/5

Bencia Africa Adventure & Safaris is one tour company we can recommend for great inter country safaris. We planned as a group to do both Tanzania and Kenya and they were able to plan both safaris with all entry fee paid as agreed and all the accommodation perfect as indicated in our quotation. We were able to send them advance and they pick us at JKIA as promised. Alfred was friendly and accommodating . The team would do anything to accommodate our request, being readily available at any time of the day.

Reply from Bencia Africa Adventure & Safaris
Reply from Bencia Africa Adventure & Safaris
Posted on Jul 30, 2024

Thank you so much for your kind words! We're delighted to hear that your inter-country safari planning went smoothly and that Alfred and the team were able to meet your expectations. It’s wonderful to know that you enjoyed both your Kenyan and Tanzanian adventures and found our services to be cost-effective and accommodating. We look forward to helping you with future travels and hope to see you on another safari soon!

Anna   –  
Poland PL
Visited: September 2021 Reviewed: Oct 2, 2021

Email Anna  |  35-50 years of age  |  Experience level: first safari

Good budget safari operator, has own chefs and does not sell clients and runs safari even for 2 peop
4/5

We booked a 4 day safari and even noone joined it happened as planed. We had a good guide/driver Mourinho and a friendly chef John who cooked us very tasty food. A minibus and places to stay were budget type but good value for money. We saw everthing we wanted even though last day game drive was shorter than expected.

Reply from Bencia Africa Adventure & Safaris
Reply from Bencia Africa Adventure & Safaris
Posted on Jul 30, 2024

Thank you for your review! We’re pleased to hear that your 4-day safari went as planned, even with a smaller group. It’s great to know that Mourinho and John provided excellent service and that you enjoyed the tasty food and overall experience.

We’re glad you found the minibus and accommodations to be good value for money. We appreciate your feedback about the last day’s game drive and will take it into account for future improvements.

Thank you for choosing us for your safari, and we look forward to welcoming you on another adventure in the future!

James   –  
Australia AU
Visited: January 2022 Reviewed: Jan 12, 2022

Email James  |  20-35 years of age  |  Experience level: first safari

Good value for money
4/5

From a lot or research beforehand and our experience, I would recommend Bencia over other companies for a value-for-money budget safari, despite one con. The review is very long becuse it can be hard to find specific details about most tours which in the end is the difference between getting what is promised and getting tricked.
Pros
1. Accommodation at Lake Nakuru is inside the park (Wildlife Clubs of Kenya - Nakuru) which is a big advantage over other tour groups because it means we could do an afternoon and morning tour on the same 24hr ticket. A 24hr ticket for Lake Nakuru only allows for 1 entry and exit. Though other companies say they offer both morning and afternoon tours, when I actually enquired how this was possible when their accommodation was outside the park, they then stated it was either morning or afternoon, not both. Bencia was the only budget safari I found, from emailing many companies, who could actually offer what the website says.
2. Our guide was thoughtful about the welfare of the animals and didn't harass them, unlike other drivers we saw. He was also nice to chat with about wildlife and Kenya in general.
3. Great in-house chef who travelled with us and adapted well to a vegetarian menu. An example of our meals, though each chef may be different, was: breakfast (omlettes, toast, sweet potato, pancakes, fruits, instant coffee/tea), lunch ( tasty and fresh buffets on the road between locations, and a huge packed lunch for the full day safari including fruits, sandwich, juice and snacks) and dinner (rice, great mixed veges, beans, potatoes and fruits). We were always so full, no snacks are needed to complement the meals.
4. Accommodation was good for the price. Good enough mosquito protection. The accommodation in Lake Nakuru is particularly good as the animals are all around the camp gates.
5. The joining tour ran with even 2 people, as promised, which not all companies could promise us and seemed important for changing circumstances like Covid. It also meant by luck we had a private tour.
6. Really, really responsive emails from the office beforehand always getting back within minutes or just a few hours.

Con
1. We felt we our driving hours and timing was not quite what was agreed upon and we had to negotaite to remain close to our planned schedule which was a dampener. As noted below, a bit too little time for the MM afternoon (which could have simply been credited the next days but wasn't). Additionally, it was very important to us, and promised to us in emails, that we would do a morning tour day 3 in MM from 6:30-8:30am. When we were there we were told we could do 6am-5pm on day 2 instead of the morning drive on day 3. We said no because that is not what was promised. Strangely, the last day we entered quite late going from 7am-9am which was the same duration but not the hours we were promised or that we asked for the night before. It seemed strange they would offer to enter at 6am on the long day but not on the short morning. I know some companies do an afternoon drive day 1 and then a long day 2 so they save money on gate fees nut but charge you for 2 days on entry fees, despite what their website programme states. So I was pleased that they at least stuck to the promise of 3 days of driving and not 2.

Trip details:
The order of our trip changed and we ended up doing 4 days nd 3 nights with Lake Nakuru first, which in the end felt better going from a small park into the huge expanse of the Masai Mara.
There is a lot of unavoidable travel in between parks, though I think we spent too long between Nakuru and Masai Mara trying to arrange picking up some more passengers which cost us time that afternoon at Masai Mara and this was never made up later.
Rough timing; Nakuru to MM - 7 hours (should be much quicker), MM to Nairobi - 5hrs, Nairobi to LN 7am from hotel to 3pm arrival.

Reply from Bencia Africa Adventure & Safaris
Reply from Bencia Africa Adventure & Safaris
Posted on Jul 30, 2024

Thank you for your detailed review and valuable feedback! We're pleased to hear that you found good value for money with Bencia and appreciated the unique advantages we offer, such as accommodation inside Lake Nakuru National Park and our commitment to animal welfare.

It's great to know that our in-house chef provided delicious meals, including vegetarian options, and that our accommodations met your expectations, especially with the proximity to wildlife. We're also glad that our responsive communication and the promise of a joining tour with just two people made your experience smoother, even allowing for a private tour in this case.

We apologize for any confusion or inconvenience regarding the timing of the game drives. We understand how important it is to adhere to the agreed schedule and are sorry that this aspect didn't fully meet your expectations. We appreciate your understanding of the logistics involved and will use your feedback to improve our service and ensure clearer communication and better scheduling in the future.

Thank you for choosing Bencia and for sharing your experience in such detail. Your insights help us to enhance our services and provide more accurate information to future guests. We hope to have the opportunity to welcome you back for another safari adventure!

Sonia   –  
France FR
Visited: January 2024 Reviewed: Jan 13, 2024

Email Sonia  |  35-50 years of age  |  Experience level: first safari

Very satisfied
4/5

We are very satisfied with our safari. We prepared everything via WhatsApp from France with Alfred. We were staying at Diani Beach and it was me who asked to do the safari in Amboseli to see Kilimanjaro. What I didn't know is that it's actually a 10 hour drive between these two points

(automatic translation from French)

Reply from Bencia Africa Adventure & Safaris
Reply from Bencia Africa Adventure & Safaris
Posted on Jul 29, 2024

Thank you for sharing your feedback with us! We're delighted to hear that you were satisfied with your safari experience. We appreciate your patience with the long drive from Diani Beach to Amboseli—it's indeed quite a journey, but we hope it was worth it to see the magnificent Kilimanjaro.

We're glad Alfred could assist you in preparing everything via WhatsApp from France. If you have any suggestions or need further assistance in planning future adventures, please feel free to reach out.

Thank you for choosing Bencia Africa Adventure & Safaris!

Gert   –  
Netherlands NL
Visited: February 2024 Reviewed: Mar 4, 2024

Email Gert  |  65+ years of age  |  Experience level: first safari

Very pleasant and professional to organise the safari
4/5

We had a very nice safari to Amboseli Parc, lots of animals and with fine accomodation. It was arranged smoothly and at very short notice, Paul was a very reliable and safe driver cum guide. All was efficiëntly discussed and organised by Alfred and his staff. Thanks to Bencia Adventures.

Reply from Bencia Africa Adventure & Safaris
Reply from Bencia Africa Adventure & Safaris
Posted on Jul 29, 2024

Thank you for sharing your experience! We're delighted to hear that you enjoyed your safari to Amboseli Park and had the opportunity to see many animals. It's wonderful that the accommodation and arrangements met your expectations, even on short notice. We're glad Paul provided reliable and safe guidance, and Alfred and our team could efficiently organize everything for you.

We appreciate your kind words and look forward to welcoming you on another adventure soon!

Alice   –  
France FR
Visited: September 2024 Reviewed: Sep 30, 2024

Email Alice  |  20-35 years of age  |  Experience level: 2-5 safaris

Great
4/5

We booked an 8 days budget safari trip with Bencia to Masai Mara, Lake Nakuru, Lake Navaisha, Amboseli and Tsavo West.
We traveled with our driver Joseph and our cook John.
The entire trip was great, just as we expected ; the itinerary was good and well respected, the accomodations were very decent, the food that John made was always very good, and we saw all the animals we wished for thanks to Joseph which is a great driver and very good for spoting animals.
They were both very nice and we had great holidays :)

Reply from Bencia Africa Adventure & Safaris
Reply from Bencia Africa Adventure & Safaris
Posted on Oct 17, 2024

Thank you for your fantastic review! We’re so glad to hear that you enjoyed your 8-day budget safari with us. It’s wonderful to know that the itinerary met your expectations and that both Joseph and John contributed to your great experience. We’re especially happy you saw all the animals you hoped for! Your kind words about the accommodations and food are much appreciated. Thank you for choosing Bencia Africa Adventure and Safaris, and we hope to see you on another adventure in the future

Average User Rating
4.8/5
Rating Breakdown
  • 5 star 112
  • 4 star 8
  • 3 star 0
  • 2 star 2
  • 1 star 6
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