Reviews

Sort By: Date Most Helpful 111-120 of 249 Reviews
Ellie   –  
Australia AU
Visited: November 2017 Reviewed: Nov 24, 2017

Email Ellie  |  20-35 years of age  |  Experience level: 2-5 safaris

Easy and enjoyable every step from booking to touring
5/5

Communication was excellent, often responding to emails within an hour. Always polite and pleasant, answered all my questions without hesitation. Once we arrived in country, our guide Jason was punctual and polite, and made the whole experience so easy and effortless for us. He even went the extra mile by racing back to a restaurant to retrieve our forgotten camera when his shift was over and he could have gone home. I highly recommend this company, couldn’t fault them at all. Thanks for fabulous experience.

Kasandra   –  
United States US
Visited: November 2017 Reviewed: Nov 28, 2017

Email Kasandra  |  20-35 years of age  |  Experience level: first safari

Amazing Safari with a knowledgeable and friendly guide!
5/5

Our trip with Encounter Africa Safaris was amazing! From the beginning, the communication with Chris was great. He always responded within 24 hours and answered all of the questions we had. We decided to go with Encounter Africa because we felt it was the best value and they had great customer service. Once we decided to book with them, we were give the option to pay via credit card, which would adds a 5% fee or wire the money through our banks. We wired the money and while it may make people nervous, the process was easy and Chris confirmed for us when payment was received.

When we arrived at Entebbe airport, our guide Tolbert was waiting to pick us up! Tolbert was great throughout the entire journey! He was very nice and was able to explain so much to us about the animals, Ugandan culture and more! He stayed with us the entire journey and drove us all over the country! We even decided to change our itinerary last minute to include white water rafting and Jinja and he was more than accommodating, handling all of the necessary hotel and rafting reservations for us!

During the trip we went gorilla tracking in Bwindi, did game drives in Queen Elizabeth National Park, and chimp walking in Kibale forest! It was an unforgettable trip and Encounter Africa Safaris exceeded our expectations! All of the accommodations they arranged for us were amazing as well! We paid for budget accommodations but they were very nice and each unique in their own way!

I would highly recommend Encounter to anyone looking to experience all that Uganda has to offer!

Dunia   –  
United Arab Emirates AE
Visited: November 2017 Reviewed: Dec 10, 2017

Email Dunia  |  20-35 years of age  |  Experience level: 2-5 safaris

An unforgettable Amazing trip
5/5

From the begining everything was very well organized. Communication was fast and easy, and everything was on time.
The guide was amazing. He was so nice, good and knowledgeable. He was funny and we enjoyed talking to him and listening to his expereince. The lodges were beautiful and the food was soo tasty. We have been to more than 60 countries and we have never met people nicer, kinder and more polite than people in uganda. We felt safe.
I would highley recommend it. Our tour guides were Patrick and Paul, Thank you very much again for making our trip great and being so awesome.

Matt   –  
Spain ES
Visited: December 2017 Reviewed: Jan 3, 2018

Email Matt  |  20-35 years of age  |  Experience level: over 5 safaris

Excellent. Chris was very responsive tl all questions and Jason was a great guide.
5/5

Excellent. Chris was very responsive tl all questions and Jason was a great guide.

Brian Phillips   –  
United States US
Visited: December 2017 Reviewed: Jan 8, 2018

Email Brian Phillips  |  35-50 years of age  |  Experience level: 2-5 safaris

It was very well organized. I got to see everything I wanted and highly recommend!
5/5

The communication was fantastic and proactive and the trip was well planned and enjoyable. In fact, I had trouble with me luggage at the airport and while I ended up getting my bags in time, they had a contingency plan to have them delivered if they arrived (even) later.... which I appreciated. It's that level of customer service that made the trip even more enjoyable.

Thomas Simon   –  
United Arab Emirates AE
Visited: January 2018 Reviewed: Feb 1, 2018

Email Thomas Simon  |  20-35 years of age  |  Experience level: first safari

Incredible Experience and Top Service
5/5

This was an absolutely flawless experience. I have booked this safari two months in advance for me and my girlfriend, unsure of which dates I would be able to go, and was a bit apprehensive about sending off money to a company that far ahead of time without guaranty other than an email.

The team was transparent from the beginning and allowed me to change my dates further down the line for the Gorilla Permits, as well as only paying for these upfront and wait until I was there to settle the balance.

Our Guide, Ben Aloysius Kyeyune was a joy to be around, extremely knowledgeable and with a rare intelligence. I have had the chance to travel to many countries and this guy was one of the best tour guide you could ask for, we truly bonded over the 3 days we were there.

The Gorilla Trekking was flawless, this is one of the best trip you can make, fascinating by all accounts, and the BroadBill Camp we stayed at in Bwindi was gorgeous. The tents have their own shower with hot water and bathroom, and monkeys are hanging out in front of the balcony. It was quiet and out in the wild, a truly beautiful experience.

Don't think twice, just go for it.

Jennifer Velo   –  
United States US
Visited: February 2018 Reviewed: Feb 20, 2018

Email Jennifer Velo  |  50-65 years of age  |  Experience level: 2-5 safaris

My gorilla and chimp tour with Encounter Africa Safaris, and Tolbert, my guide, was life-changing
5/5

From the very beginning, Encounter Africa Safaris was amazing. Chris answered every minute question I asked!! They took care of everything. The schedules were precise and extremely organized. My guide and driver, Tolbert, was incredible. He was so friendly and accommodating. He never tired of my requests!! He was always so cheerful and helpful, despite the long hours. Wherever we went, lodges, stop overs, trekking locations, he was well recognized and respected. The guides knew him well and went out of their way to greet him. He made sure I had the best and most experienced guides. He made sure that I was well taken care of. After my incredible gorilla trek, I was so emotional. When I came down the mountain and saw Tolbert, I burst out crying!! I trusted him with my life, basically, for a whole week and never did I feel one moment of doubt. I am eternally grateful for my Uganda experience with Encounter Africa Safaris, Chris and Tolbert. It was a life-changing experience for me. I can't wait to do it again!! Thank you. Thank you. Thank you. Jennifer Velo

Dominique   –  
France FR
Visited: February 2018 Reviewed: Mar 4, 2018

Email Dominique  |  35-50 years of age  |  Experience level: 2-5 safaris

Greatest Trip
5/5

to start the meeting with chimpanzees and gorillas was fantastic and with a lot of emotions. This meeting was also great because it was perfectly prepared by encounter africa safaris. for this I would like to thank Chris for the preparation of our trip especially for his professionalism, availability, responsiveness and kindness and of course the awesome guide who accompanied us during our trip, TOLBERT, his professionalism , his availability, his knowledge of Uganda and animals, its responsiveness to change our trip to go see the birds including the shoebill in the marshes of Lake victoria, his kindness and besides it's a very good person! Thanks also to Emmanuel and alex for making us better know their culture.
ENCOUNTEUR AFRICA SAFARIS you are the best!

George   –  
United States US
Visited: March 2018 Reviewed: Mar 5, 2018

Email George  |  20-35 years of age  |  Experience level: first safari

Superb time!
5/5

My colleague and I completed our immersive time in Rwanda by seeing the mountain gorillas in Uganda (Uganda permit << Rwanda permit in terms of cost, $600 vs $1500 USD). Jason, Alex, and Chris were fantastic. We were picked up from our hotel in Kigali, taken across the border into Uganda and stayed at a lovely base camp (breakfast/dinner included, packed lunch provided for day of trek). The morning of the trek Alex/Jason accompanied us to Bwindi and ensured we were set up on an appropriate level hike for us. Spending the hour with the gorilla family was an inspiring time. As if straight from National Geographic. Jason safely delivered us back home to Kigali the third day of our 3-day excursion. On the way Jason/Chris were very flexible and allowed for several stop offs we were interested in ahead of time to be made during the drive to Bwindi and during the drive back. This is top class client experience and we wouldn't hesitate to recommend Encounter to anyone else interested. And cost wise, it simply makes sense to go to Uganda over Rwanda for the purpose of spending time with these beautiful animals.

Ilona   –  
Germany DE
Visited: March 2018 Reviewed: Mar 16, 2018

Email Ilona  |  35-50 years of age  |  Experience level: first safari

We booked several tours and were very satisfied
5/5

Whether Queen Elizabeth Park, Jinja, Mgamba Island or the Swams - we enjoyed all the excursions.
Talbert is an excellent tour guide - Thank you

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 249
  • 4 star 20
  • 3 star 3
  • 2 star 1
  • 1 star 0
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