Reviews

Average User Rating
5.0/5

Rating Breakdown
  • 5 star 249
  • 4 star 20
  • 3 star 3
  • 2 star 1
  • 1 star 0

Sort By: Date Most Helpful 1-10 of 20 Reviews
Andrea Saavedra   –  
Peru PE
Visited: August 2015 Reviewed: Sep 3, 2015

Email Andrea Saavedra  |  35-50 years of age  |  Experience level: first safari

Amazing experience, to have the opportunity to Watch the Gorillas in their enviaronment was Unique
4/5

At The begining I was affraid of booking and pay in advance the gorilla permition with I considered a little expensive, but after reading other reviews and checking the Auto website. I decided to choose encounter. They are very professional, they send me all the information which is important to read. They were on time and he lo me with all my requirents. In Bwindi is material of luck to walk a couple of hours or more Before finding the Gorillas but it is absolutly wonderful. I recomend to follow all instructions and take a Porter in my case was very very helo full.

Daniel   –  
Sweden SE
Visited: December 2015 Reviewed: Feb 2, 2016

Email Daniel  |  35-50 years of age  |  Experience level: first safari

Amazing
4/5

Overall very good experience with Encounter Africa Safaris. Our driver and guide was nice and took care of us very good. Made the payment in advance from another continent, I was very suspicious to pay such big amount but all went well! Amazing to see the gorillas from such short distance!

Marie   –  
Mauritius MU
Visited: May 2016 Reviewed: May 5, 2016

Email Marie

The safari was well prepared and catered with professionalism from start to finish.
4/5

Everything was perfect...the driver/ guide entertained us all the way with random facts and knowledge about animals and nature in general! It was truely amazing, and we will surely be back!

Faye   –  
New Zealand NZ
Visited: August 2016 Reviewed: Sep 8, 2016

Email Faye  |  20-35 years of age  |  Experience level: 2-5 safaris

Good experience
4/5

Our driver Phennie was very helpful with our questions, not only informative about the wildlife but also helped us to plan our next step of our journey once we left him.

The communication was quite good before the trip also, although we would have appreciated the option to pay online or credit card!

Blanca   –  
Spain ES
Visited: December 2016 Reviewed: Jan 3, 2017

Email Blanca  |  20-35 years of age  |  Experience level: first safari

Close encounters with animals in the wild
4/5

All services were all right, everyone tried to make us feel comfortable and the encounters with animals lived up to our expectations.
We missed more local food in the lodges and maybe a half-day cycling activity.

Dg   –  
Denmark DK
Visited: December 2016 Reviewed: Jan 12, 2017

Email Dg  |  20-35 years of age  |  Experience level: 2-5 safaris

Some very cool animal encounters
4/5

Some very cool animal encounters in Bwindi, lake Mburo, queen Elisabeth and kibale.

Bart Bakker   –  
Netherlands NL
Visited: January 2017 Reviewed: Jan 18, 2017

Email Bart Bakker  |  20-35 years of age  |  Experience level: first safari

Shooting Dutch tv show on lake vic/the nile/murchison falls
4/5

I have worked together with Encounter Africa Safaris on a Dutch TV production. EAF made all the arrangements like media cards, accommodation, transportation, permits etc. They are reliable and fun to work with. As tv productions most of the time turn out to be a bit hectic, and especially a specific "outdoor/rafting" kind of show like we did, i must say they did very well. Even last minute chances and request were no problem.
I would recommend them as a local fixer/production partner.

Eva G   –  
United Arab Emirates AE
Visited: May 2017 Reviewed: May 24, 2017

Email Eva G  |  50-65 years of age  |  Experience level: 2-5 safaris

6 Day Trip with emphasis on Wildlife (Gorillas!)
4/5

Both, Chris in the office and Tolbert 'on the road', were extremely helpful and flexible, making this an awesome experience all around! Thank you very much.

Annette   –  
Rwanda RW
Visited: July 2017 Reviewed: Jul 16, 2017

Email Annette  |  35-50 years of age  |  Experience level: first safari

Good experience, a few suggestions for improvement
4/5

The email communication from the beginning was very prompt and helpful. The payment was a bit complicated, because we had to pay in cash from Rwanda but they arranged for someone to pickup up the deposit and we paid the rest on day of tour. The vans are old and quite rattly, also it is hard to see out the windows if you are tall. A/C in the van wasn't turned on and we had to open windows which created a lot of dust. Also, we didn't get our free water in the vehicle until we reached our destination! Also, the music was on in the van and it was hard to hear each other talk. A metal pole broke off the side of the van and was hanging down (dangerous) so we tied it up ourselves because the driver didn't seem to care. Our driver guide was very good and knowledgeable. Though, on the day to drive home we felt like we were rushed to be up at 6am so we could get back to Kigali because he then had to drive back Uganda after he dropped us home. We really wanted a sleep in (after our hard hike to gorillas) but we felt pressured - I think that this should have been our call to leave later (we left Kigali at 9am so should have left Uganda at 9am). The stop in Kampale on the way home was a bit ad-hoc and odd - sat at a restaurant on a busy street to eat our packed lunch, then went to find 2 craft stores and driver had to have the car washed at the same time. We think that the car should be washed at a time when the passengers are not using it, or else it feels like we are spending our tour time waiting for the car. Overall, if you are looking for a more budget tour option then this one is a good choice. If you want to spend a little more for a better vehicle and nicer accommodation then you should shop around.

Ron   –  
Canada CA
Visited: November 2017 Reviewed: Nov 30, 2017

Email Ron

Excellent communication and organization and a very good tour which exceeded our expectations
4/5

Our driver, Jason, was very professional, efficient and knowledgeable as well as being a good driver. He taught us a lot about local things in Rwanda and Uganda. The tented camp and gorilla trekking as well as the village tour were outstanding and the staff were very kind and helpful. All was very well done.

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 249
  • 4 star 20
  • 3 star 3
  • 2 star 1
  • 1 star 0
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