.......life is a safari, let's conquer it together
Mwema Africa Safaris
- Located In:
-
United States
- Size:
- 5-10 employees (Founded in 2013)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $65 to $250 per person per day (USD, excl. int'l flights)
Reviews
Email Susannah | 50-65 years of age | Experience level: first safari
Customer Service Improvement Required
Our initial contact with Simon Mwema was very good. However, this deteriorated after we had paid. We had received 2 different times for the flight departure for our safari. I repeatedly tried to clarify this with no answer to my emails. It was not until 2 days before our departure from Australia that I received an email but with no departure time on the form. Finally, I received the time(1/2 hour earlier than previously stated) and the fact the flight was with a different airline. We tried to confirm the flight time just prior to the safari but did not receive an answer. This was all very unsettling.
Reply from Mwema Africa Safaris
Posted on Jul 19, 2017Hello Susannah,
I admit that the email exchange was slow at some point and sincerely regret the nervousness it caused. This was occasioned by some internet connectivity issues in the office during the later stages of our email communication. The problem has since been resolved and emailing is back to normal. I can assure you that slow email response is not the norm with me. All in all, I am happy your safari started and ended with no hitches.
Best wishes,
Simon
SN
Email Arthur | 20-35 years of age | Experience level: 2-5 safaris
Good but some obvious improvements
Good :
- Communication over email and whatsapp was good and fast.
- The guide was friendly and knowledgeable.
- The first 2 hotels (in Aberdares and Samburu) were amazing.
- Great night safari in Ol Pejeta
- Very nice parks altogether.
To improve :
- The duration of drives from a park to the next had been underestimated of an hour or so each time. Long drives on the road and less time for safaris.
- The itinerary included 4 parks which was too many in our opinion for only 6 days, especially as drives were longer than expected. 3 parks would have been enough.
- On our last day, the hotel booked by Mwema (Falcon Heights) was 35 minutes down the road from the entrance of the park. We lost over an hour and a half that day driving back and forth.
Reply from Mwema Africa Safaris
Posted on Jul 19, 2017Thank you for the review. We gladly take your feedback and will endeavor to make improvements in our services.
DE
Email chris & veronica | 50-65 years of age | Experience level: first safari
Great Guide and tour
had a great time in our 2 days amboseli safari,
6 o'clock in the morning at the airport,
guide was waiting for us for starting an excellent tour
thank you
Email Ryan | 20-35 years of age | Experience level: over 5 safaris
Adventure in Africa
Simon's organisation, communication and knowledge ensured that my two safaris were simply amazing. His attentive nature via Whatsapp completely affirmed the fact that I had made the correct decision after choosing to book with him. He provided a variety of different and detailed quotes as my requirements changed. He then ensured everything ran smoothly before, during and after our collection by the drivers.
I'll be back in East Africa next year and will undoubtedly use his services again.
MX
Email ROSA | 50-65 years of age | Experience level: 2-5 safaris
since de begining excellente
Every thing was very good, since the atencion of giving prices with Mr. Simmon until
going there, the hotels the food the gide the ca every thing excelent.
For me the only thing, to change the information was tha the climp de hike of Kilimanjaro
it was not easy there ae 9 km to go up and then 9 to go down the same day
so you need certain clothes shoes and information about it. That is not so easy as you mention
in your letters
US
Email Nancy Turcotte | 35-50 years of age | Experience level: first safari
A truly amazing trip, with no issues just greatness!
Back in January this year our family started planning its biggest (and most costly) trip ever. A safari in Africa has been a dream of mine and we wanted to do it the right way, especially since travelling with our two daughters, aged 8 and 9. We found SafariBookings and contacted few companies, explaining our needs and requirements. Simon from Mwema Africa Safaris was one of them and was really responsive and helpful and we decided to work with them. From the beginning of the planning until the end of the trip, Simon was highly helpful, respective of our needs, questions and fears, and always returned our emails or whatapps messages very swiftly and kindly. He found the right Camps and flights, within budgets and needs, organized our stay there and gave very detailed descriptions and itineraries for our 5 days in Kenya.
At our arrival at Nairobi airport, James from Mwema was waiting for us and gave us information while driving us to our hotel and was there on time the morning after to drive us to the airport for our safari trip. Everything went exactly as planned in Amboseli and Maasai Mara National Parks (so beautiful and beyond any expectations - we even saw all Big 5's in the Maasai Mara) and we were greeted by him again at the end of our trip and driven to the Nairobi airport for our flight back.
I can only strongly recommend Simon and Mwema Africa Safaris for a personalized trip, organized based on your needs and budget. Our family had the time of their life and the fact that we didn't have to care about details, only enjoy our stay, and were in total confidence with the planning made it even more memorable.
Thank you Simon and your team for making this dream a reality with lasting memories!
GH
Email Kristina Moller | 35-50 years of age | Experience level: first safari
Great safari
We booked a short safaritrip with Mwema Safaris for our family. We were very satisfied. Communication was fast and easy, everything was very clear in the tour description, the price was fair and the safari in Amboseli was great.
Excellent service, very responsive to clients needs/requests, good pricig
Mwema offers competitive pricing with different levels of accommodations offered.
I communicated with Simon. He is very responsive, helpful, and genuine.
I told them what i wanted to do and what my budget is, he would do his best to meet my requests.
Despite many changes i had made to the itinerary prior to the trip, Simon was never upset or gave up on me.
Would definitely recommend Mwema (especially Simon)!
Thank you so much. Our trip was a trip of a lifetime.
JP
Email DAI | 20-35 years of age | Experience level: first safari
Great Safari Tour
The company responsed quickly and arranged everything. The accomodation is arranged close to national park and we could enjoy beautiful view and silint night excepting cold shower. The guide is well known animals in safari and keep in touch with us if required. We were pretty comfotable in anytime and thanks again for their support.
OM
Email Mehmet Tunc | 50-65 years of age | Experience level: 2-5 safaris
Serengeti big and full of animals..
Comparing 2015 Masai Mara experience guiding was weak. The foods in the hotels as well.
Hotel staff was tired and looked unhappy mainly.
We should repeat a few times and wait so long time to reach the desired F&B.