.......life is a safari, let's conquer it together
Mwema Africa Safaris
- Located In:
-
United States
- Size:
- 5-10 employees (Founded in 2013)
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $65 to $250 per person per day (USD, excl. int'l flights)
Reviews
DE
Email chris & veronica | 50-65 years of age | Experience level: first safari
Great Guide and tour
had a great time in our 2 days amboseli safari,
6 o'clock in the morning at the airport,
guide was waiting for us for starting an excellent tour
thank you
SN
Email Arthur | 20-35 years of age | Experience level: 2-5 safaris
Good but some obvious improvements
Good :
- Communication over email and whatsapp was good and fast.
- The guide was friendly and knowledgeable.
- The first 2 hotels (in Aberdares and Samburu) were amazing.
- Great night safari in Ol Pejeta
- Very nice parks altogether.
To improve :
- The duration of drives from a park to the next had been underestimated of an hour or so each time. Long drives on the road and less time for safaris.
- The itinerary included 4 parks which was too many in our opinion for only 6 days, especially as drives were longer than expected. 3 parks would have been enough.
- On our last day, the hotel booked by Mwema (Falcon Heights) was 35 minutes down the road from the entrance of the park. We lost over an hour and a half that day driving back and forth.
Reply from Mwema Africa Safaris
Posted on Jul 19, 2017Thank you for the review. We gladly take your feedback and will endeavor to make improvements in our services.
Email Susannah | 50-65 years of age | Experience level: first safari
Customer Service Improvement Required
Our initial contact with Simon Mwema was very good. However, this deteriorated after we had paid. We had received 2 different times for the flight departure for our safari. I repeatedly tried to clarify this with no answer to my emails. It was not until 2 days before our departure from Australia that I received an email but with no departure time on the form. Finally, I received the time(1/2 hour earlier than previously stated) and the fact the flight was with a different airline. We tried to confirm the flight time just prior to the safari but did not receive an answer. This was all very unsettling.
Reply from Mwema Africa Safaris
Posted on Jul 19, 2017Hello Susannah,
I admit that the email exchange was slow at some point and sincerely regret the nervousness it caused. This was occasioned by some internet connectivity issues in the office during the later stages of our email communication. The problem has since been resolved and emailing is back to normal. I can assure you that slow email response is not the norm with me. All in all, I am happy your safari started and ended with no hitches.
Best wishes,
Simon
US
Email Terry B. | 65+ years of age | Experience level: 2-5 safaris
Everything worked great exce[t for a small confusion on airport arrival.
I had excellent contact prior to arrival, and good understanding of personal needs and problems with Simon.
Pretty well everything worked out as planned and in a timely fashion. Mwema people did all that was expected and then some. I would certainly go with them again, and commend all involved.
PH
Email Anne | 50-65 years of age | Experience level: over 5 safaris
Excellent 5-day private Kenya Safari
Private family safari by Landcruiser to Aberdare, Lake Nakuru and Masai Mara National Parks. Efficient and responsive service. All details were as expected: accommodation, locations visited, transport. Friendly, knowledgeable guide with good driving skills. Vehicle was somewhat old but completely fit-for-purpose. Overall an excellent experience which can be highly recommended.
extraordinary! amazing!
Everything outstanding. The guide (Good luck), the truck, the hotels, the landscapings, everithing! More people should do a Safari with thhis company. Best prices also!
US
Email Michael Helm | 50-65 years of age | Experience level: first safari
Taste of Zanzibar
We booked a short Zanzibar tour as an add-on to a safari trip. Zanzibar was our flight/jet lag recovery spot. Simon was very responsive to our wishes, got us a snorkel trip to Mnemba island and a short stay at Kendwa. Took care of every detail of our transfers and two short (too short!) tours of Stonetown and a Bububu spice farm. Simon also booked our flight from Zanzibar to the start of our Serengeti safari in Arusha. We left wishing we'd had more than a taste of Zanzibar, but we had went very well. We were also able to arrange to pay in advance - this was a very useful convenience to us for this part of our trip.
Email Sandra | 20-35 years of age | Experience level: first safari
Our first safari in Africa
This was our first safari trip in Africa, my husband and I chose Tanzania and we booked through Mwema Africa Safaris agency. We wanted to see as much as possible, especially to have a good diversity of nature and animals so we chose 6 days tour, starting in Tarangire, then spent two nights in Serengeti, one in Ngorongoro crater, finishing in lake Manyara. My communication with Mr Mwema was perfect, I had millions of questions (as it was first trip of this kind and I was very much involved in every aspect of the planning). The tour was flexible and I could add or change things (such as flights, accomodations especially in Arusha - there was no problem at all). Our guide was Osman (collaborating agency from Arusha as Mwema is based in Nairobi), amazing guy and great character as well. We wanted to see the big 5, so he really did his best to look for the animals and we managed to see them. Accommodations were great everywhere, we especially liked tented lodge (with en suite bathroom) in a camp in Serengeti savanna! That was the highlight of our trip. Staff in the camp was extraordinary, food, environment, everything. The camp is situated in the middle of savanna and animals walk free around it - you can see and hear them. I recommend warmly Mr Mwema and his collaborators in Tanzania. We hope to come back for Kilimanjaro hike next year.
US
Email Lina | 65+ years of age | Experience level: first safari
Perfect customer service
I sent requests for safari to a few companies. Simon replied right away. All the rest took between 1 and 5 days to reply. Also the price was the best. Every question I had was answered within minutes. Very professional, reliable with good English and very patient. Our safari guide was amazing. Great experience. I highly recommend Simon and his company Mwema Safaris.
AE
Email Sandip Tank | 35-50 years of age | Experience level: first safari
Nice organizer of our trip. Very honest
Our tour guide Robert was very good. we enjoyed our vacation. He had very good contacts to find animals. Only disappointment was hotel location. it was not at prime location.