Customers having diner
Simba 4x4 Tours and Safaris
- Located In:
- Size:
- 1-5 employees (Founded in 2010)
- Member Of:
- OGATO & IPTGSA
- Tour Types:
- Budget camping tours that can start every day (clients assist with camp chores)
- Destinations:
- Price Range:
- $100 to $1,000 per person per day (USD, excl. int'l flights)
Reviews
Email Hersia | 50-65 years of age | Experience level: over 5 safaris
Bad expierence with Malcolm
We just returned from touring Botswana with Malcom.
Our experience with him as a tour guide was not positive.
At every border control post, he neglected to inform us of the procedure and necessary requirements.
This was also the case during the tour, we were not informed about when to take along water, diesel/petrol etc.
His cell phone was also not roamed.
With regards to confronting him with our problems, he was not approachable and dismissive.
Reply from Simba 4x4 Tours and Safaris
Posted on Sep 19, 2016
Hi Hersia
I am sorry you felt like this, however, I am not surprised, as on day one you complained about catering for yourself. You stated as much when you said on all your previous safaris, the operator catered for you, even though this safari was advertised as "Self Catering". After that I could do nothing right.
The issue with the border post only occurred at the last one we crossed; when I was instructed by a border official to vacate the area as soon as I was done, as space was restricted and it became busy.
The comment about water and fuel is blatantly not true. I even got you to buy a 20lt container at RAKOPS to enable you to carry enough fuel. It was the only place where fuel was a problem. The water issue came in when the town of Victoria Falls ran out of water. I could hardly be blamed for that, but had you filled up with water on arrival, like everybody else, the issue would not have arisen. In the end, the extra water was not even needed, as the 30lt of water you had (for the two days left on tour), was sufficient as I predicted.
The roaming issue with my phone was due to a misunderstanding by my new cellphone service provider, but at least my cross border SMS facility was operational.
As said in the first line, I am sorry you felt like this about this tour, as you are the first person to make the type of complaints that you did.