Safari Customer Support Team
B2C Adventure
- Located In:
- Size:
- 50-100 employees (Founded in 2012)
- Member Of:
- IATA, TATO & TALA
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $200 to $400 per person per day (USD, excl. int'l flights)
Reviews
Email The Happy Family | 35-50 years of age | Experience level: 2-5 safaris
B2C was responsive, reliable and we got exactly what we expected !
We are a family of 5 (children 10, 11 & 13) - and just returned from a private 12 day safari with Bush2City. We travelled through Kenya and Tanzania (Lake Naivasha, Mara, Serengeti, Ngorongoro and Amboseli). Everything was managed perfectly (thanks Jackson). All transfers & connections were on time and all accommodation was exactly as planned - making the trip that much easier to enjoy. The guides were friendly, fun and knowledgeable. Special shout-out to Dan on our initial Kenyan leg - who was great and the perfect start to our journey. Aziz and Udis were equally great at navigating the weather and finding us the animals and adventure.
Can also recommend this as a family holiday. We stayed in lodges (rather than tented camps) and that suited us well. The chance to see animals and nature of this kind is unique. I'm sure the children learnt more on this trip than a typical beach holiday -with many stories to tell - elephants, hippos, baboons, lions, cheetahs, dik diks, maasai culture ......
As for a tour group - we can certainly recommend Bush2City as someone to go with. They are based Tanzania and privately owned. Big enough with experience to provide the right service, but small enough to want to care and look after you. They were very responsive when we were planning and very reliable when it came to the actual trip. Top marks for B2C !
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Email Kate | 50-65 years of age | Experience level: first safari
Fantastic!
We highly recommend Bush 2 City to help you plan your African Adventure!! We worked with Jackson Solomon, the principal, for more than 6 months to plan our trip. He was incredibly helpful and responsive in the planning stages, giving us a range of options including cost and understanding our trip objectives and desires. Jackson provided excellent customer service during the planning and patiently answered a series of emails with many questions, issues and concerns. Our group of six was extended family with different ages, abilities and desires and the trip was a hit with everyone!
All of our travel arrangements between Uganda, Kenya and Tanzania were seamless. We were met in Entebbe Uganda and escorted though unfamiliar territory (customs/immigration, etc). A big thank you to all of our Safari guides – Gordon in Uganda, Samuel in Kenya and Nickson in Tanzania- they were wonderful, knowledgeable, and patient. They were all very knowledgeable about the wildlife and the best times and places to spot them as well as educating us about their communities. All of the lodgings selected by Bush 2 City were very comfortable including the remote “bush camps.” All of the personnel in each of the bush camps were very friendly and welcoming, provided great service and became part of our family during our stays. The food served at each lodging was great – even with vegetarian options and the coffee was always good! It was truly the trip of a lifetime! We would definitely use Bush 2 City again!!
Email Amy Walker | 35-50 years of age | Experience level: first safari
Trip of a lifetime
The holiday was a trip of a lifetime, truly incredible. I fully appreciate how difficult it is for bush 2 city to organise all component parts, e.g. vehicle, driver, direction of travel, location of petrol stations, park permits including timings, activities, hotels etc…. We had 2 hotels let us down at the last minute (3 weeks before travelling) but Maliwaza persevered to find us alternative accommodation which is not easy for all the reasons I have detailed. The driver Nicxon was amazing, he took great pride in trying to find quiet secluded spots in the parks and wanted to find the best sightings he could for us. February was a great month to go as it was relatively quiet, I.e. a lot of the time only us viewing animals and we only had 4 short rain showers which didn’t affect anything. Everyone is incredibly friendly and welcoming, the landscapes are all so different and breathtaking. We will definitely return!
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Email Gail Robinson | 65+ years of age | Experience level: 2-5 safaris
Best Trip EVER
This REALLY was the best trip I've ever taken. I've traveled a lot. We took the comfort safari trip and that made a lot of the trip very relaxing. I think the travel guides were good, especially the one in Tanzania. We went to Kenya first and then to Tanzania. We saw tons of animals, made stops for souvenirs, and went to museums. Everything was done for us. It was perfect. I'm thinking of asking my grown children and their kids to go with me when I book another safari trip, and we will definitely use Bush2City Adventure for the trip.
AE
Email Nikita Shah | 20-35 years of age | Experience level: 2-5 safaris
Charming, helpful, patient and attentive - we couldn't have asked for better!
Maliwaza at Bush 2 City helped us plan our first trip to Tanzania for our honeymoon, and it was truly the adventure of a lifetime (and we both travel quite a lot!). She was patient and detailed throughout the process and we loved working with her. She helped us accommodate all our requests, including a fantastic hot air balloon experience over Ndutu.
Our itinerary was Arusha > Tarangire > Serengeti (2 days) > Ndutu > Ngorongoro and we loved every minute. Our charming guide and masterful driver was Hussein, who soon became a friend; he is so knowledgeable about each park and all its animals, an incredible spotter, and generally wonderful company through the long drives - we hope to see more of Tanzania with him in the future!
Of the lodges we stayed at, our favorites were the Melia Arusha, the Melia Serengeti, the Serena Lodge Ngorongoro (best view ever) and the Escarpment Lodge in Tarangire (favorite of all!). All had out of this world views, great service, and were very comfortable. As vegetarians we were worried about meals, and each location really tried their best to accommodate our requests.
Most importantly - the safari. We had some absolutely incredible sightings, from a just born giraffe, to 2 lion cubs just a couple weeks old, more lions than we could count, and cheetahs up close. It was unbelievable, and going in early March also meant we saw the great migration, many young, and enjoyed the parks when they were far less busy. We have only been back home 5 days and are already trying to see when we can return - it felt like something right out of a movie. Huge thank you to Maliwaza and Hussein!
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Email Ryen family | 50-65 years of age | Experience level: first safari
Excellent tour operator; incredible trip
We booked a 2 week trip to Tanzania via B2C and I would not hesitate to recommend them to anyone. Here's why:
On the front end: flexibility. I had a lot of requests and Maliwaza worked with us to make the trip exactly what we wanted: we made several additions to the itinerary, including a day to visit Lake Manyara (tip: it was nice but the other 3 parks we visited [Tarangire, Serengeti, Ngorongoro] were much better) and adding 4 days in Zanzibar at the end; we were quoted a lower rate by another operator for the Serengeti balloon ride and she immediately honored it; when I asked if there were any opportunities to reduce the cost of the trip she worked with us to find a few slightly less expensive hotels (which were still great).
During the trip: stellar customer service. Our guide, Aziz, was absolutely fantastic. He had over 20 years of experience and it showed (tip: ask for an experienced guide!). Not only was he an excellent driver (which is important, considering the roads and lack of signage), but he also excelled in finding game in less busy areas. He could spot a cheetah from hundreds of feet away, tracked prints in the dirt, and after comparing notes with some of the other lodge guests at the end of the evening it was fair to say that we consistently saw more. And lastly, he looked out for us in all ways. He advised on how to tip at the hotels, helped haggle with vendors, made sure every hotel knew our food restrictions, and made us feel very safe considering we were a same-sex female couple with kids traveling in a country where homosexuality is illegal.
We also had excellent customer service from Maliwaza on the admin staff. We had an issue with our outbound flight (tip: some countries require transit visas even if you don't leave the airport, so do your research!) and were going to miss our connecting flight from Nairobi to Arusha. I texted Mali and asked for her help. By the time we landed, knowing how expensive it would be to book new connecting flights for all 5 of us, she had arranged for car transport for us from Nairobi to Arusha, not only at a fraction of the cost, but which also allowed us to not miss any of our safari time.
I could go on and on but will end by saying that a) this was the trip of a lifetime and something we will remember forever, and b) we were in excellent hands through the entire process. Highly, highly recommend B2C.
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Email Jeff | 50-65 years of age | Experience level: 2-5 safaris
Amazing Trip Thanks to B2C
This was my 5th safari in Africa, and I did this trip with my teenage daughter, so I did a lot of research this time before deciding to use Bush 2 City……they did not disappoint! I actually chose three safari companies for price quotes, and Bush 2 City was competitive on price, and blew me away with their very professional and detailed itinerary suggestion (with photos of the activities and accommodations). Maliwaza was great to work with for coordinating the trip, and always quick to respond to questions. She helped me pick fantastic lodges to stay at, and I’m glad I followed her advice to slightly adjust our start date to get the lodges that she recommended because they were all fantastic places with great service. She worked with me to customize the trip a bit, and it was clear that she had discussed our needs thoroughly with each lodge and guide because they were all prepared (things like ensuring two beds) and several commented how they knew I was with my daughter and wanted to make extra sure she was comfortable/happy on the trip. As far as the Safari and game drives….WOW! Our guides were very good and we saw something different every day. They knew all the parks well, and knew where to go to find what we wanted to see. Ally was especially good at keeping his eyes in the field and spotting things we definitely would have missed. Everything went smoothly the entire trip, and my daughter fell in love with Africa.
