Reviews

Sort By: Date Most Helpful 131-134 of 134 Reviews
James and Tammy   –  
United States US
Visited: September 2024 Reviewed: Sep 28, 2024

Email James and Tammy  |  50-65 years of age  |  Experience level: first safari

Our tour operator shown excellent customer service and extremely knowlegable of south africa
5/5

Thanks for a beautiful itinerary, excellent accommodations, and memorable food and wine experiences. Thanks also to the guides for providing an experience that exceeded expectations.

Lauren   –  
United States US
Visited: December 2024 Reviewed: Jan 24, 2025

Email Lauren  |  65+ years of age  |  Experience level: 2-5 safaris

Exceptional
5/5

Our travel planner, Natasha, listened to our needs made suggestions and was impressively available whenever we asked for her time. Each of the lodges were unique and the trip went very smoothly. So many memorable highlights. The museum in Rwanda, the gorilla trekking, the sunrise and singing wake-up in Virunga lodge, the hot air balloon ride. All the lodges were amazing and the service and food exceeded our expectations. I wish we had spent 2 days in Ngorongoro Crater but we had time restrictions. We so appreciated Natasha's keeping in touch throughout our trip.

Anne   –  
Hong Kong HK
Visited: January 2025 Reviewed: Feb 24, 2025

Email Anne  |  35-50 years of age  |  Experience level: first safari

Exceptional service & an unforgettable experience!
5/5

Our trip to Tanzania was perfectly curated by Wendy and her team at Ker & Downey, with top notch service and exceptional care on this unforgettable journey. Not only were the accommodations magical and bespoke, but our tour guides at every location gave us amazing glimpses into the terrain and animal activities during the safari. We can’t say enough good things about the animals we saw at arms length, but more than that, when one of our party had a serious health issue that required medical attention throughout the entire 8 day journey, Wendy was there to amend our schedules, ensure that medical attention was given and helped arranged a Medevac air flight for our friend. She went through tremendous inconvenience ( this was during the Chinese New Year holiday when she should have spent it with family undisturbed) to give us attention even at odd hours of the night. For this, we are extremely grateful and in awe of how she went above and beyond to keep us safe. We really have to say that a tour operator that keeps you safe in Africa and is accessible and available when unforeseen things happen, is truly the kind of company you want to write a glowing review for. And if we could give Wendy 10 stars instead of 5, we would! Thank you Wendy and team!

Marthie Janse van Rensburg   –  
Botswana BW
Visited: March 2025 Reviewed: Mar 17, 2025

Email Marthie Janse van Rensburg  |  50-65 years of age  |  Experience level: over 5 safaris

Thoughtful & well organised
5/5

Our tour for 8 individuals were organised by Caroline & Brondwyn, whom truly went above & beyond to accommodate our large group. All arrangements were done and changed to accommodate our every whim. Always curtious, friendly and helpful.
We had an absolutely wonderful experience. Forever grateful.
Thank you.

Average User Rating
5.0/5
Rating Breakdown
  • 5 star 134
  • 4 star 2
  • 3 star 0
  • 2 star 0
  • 1 star 0
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