Ker & Downey® Africa staff
Ker & Downey Africa
- Located In:
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United Kingdom
- Size:
- 50-100 employees (Founded in 2012)
- Member Of:
- APTA, SATSA, CTT & Safe Travels
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $500 to $950 per person per day (USD, excl. int'l flights)
Reviews
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Email Susan & Chuck Husted | 50-65 years of age | Experience level: first safari
An Amazing Trip, Can't Wait To Return For A 2nd Visit!
Communications from the start were excellent. We had many changes due to family schedules and Emma addressed each change flawlessly. For our safari's, we stayed at Lion Sands Narina at Kruger Park and Phinda at the Beyond Phinda Forest Lodge. Each stay was different and wonderful in it's own way. Our trip was beyond our expectations and every need was taken care of. Victoria Falls was beautiful and we were able to include a couple special events (Tiger Fishing and Sunset Cruise). We thoroughly enjoyed our time in Cape Town. Ryan Strauss was an amazing guide and wonderful companion. Our only wish is we should have booked more time to explore, maybe next time! Truly a trip of a lifetime! Thank you for making this happen!
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Email Robert & Elizabeth La De Route | 65+ years of age | Experience level: first safari
Once in a life time, Off the charts, Ker Downey representives were exellent.
Great trip, excellent providers, the trip it-self was far beyond our expectations.
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Email William G | 50-65 years of age | Experience level: first safari
South Africa Luxe-Adventure of a Lifetime
In a time where we depend on technology so regularly to run our lives, it is important to remember that we are people. It is our experience with two very special people at Ker & Downey Africa that made this the best trip of our lives. Sarah Morris, our adventurist, and Zeena Ponto, our Customer Experience Coordinator, planned, designed, and arranged the most luxurious South African adventure to celebrate our 40th wedding anniversary.
After I made an inquiry to Ker & Downey about visiting South Africa, I was promptly contacted by Sarah. She gathered as much information from me to make this trip unique and special for my wife and me. Oh my goodness, did she and Zeena ever! Working with a travel agency has never been such a pleasure. The communication was always prompt and informative, whether through email exchanges or telephone conversations.
No detail was overlooked. Every airport transfer, hotel accommodation, South African airline booking, safari camp, restaurant reservation, and custom tour was perfect. It would not have been impossible for me to arrange such a wonderful adventure without Sarah and Zeena.
I want to especially thank Sarah and Zeena for selecting andBeyond Phinda Forest Lodge and Lion Sand Narina Lodge and Samsara Africa.
The two safari camps were spectacular and uniquely different, but both had fantastic game drives, luxurious accommodations, outstanding dining and the most exceptional staffs who cared for us in a way we never expected. They anticipated every need and exceeded every expectation.
Samsara Africa, specifically, Leonard McMillan, is a category unto itself. Leonard brought a new meaning to "personal custom tour". We spent two days with him touring the Winelands and the Cape. Our time with Leonard is reason enough to look forward to our return visit to South Africa.
Ker & Downey Africa will plan our next visit to Africa, and there definitely be a next visit!
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Email Alissa H | 35-50 years of age | Experience level: first safari
THE MOST UNFORGETTABLE EXPERIENCE WITH AN AMAZING TRAVEL COMPANY!!!
I spent almost 1.5 years planning my Kenyan trip with Jenieen and Razaan. It was the most incredible experience and the trip of a lifetime!!! The planning phase was SO easy - they took care of EVERYTHING POSSIBLE!!! There were no glitches, no moments of wondering if things would go as planned! Everything went smoothly. We were placed in amazing camps with incredible tour guides! The flights to and from each camp were easy. No detail went untouched by this team!!! Thanks Razaan and Jenieen!!! You made our trip of a lifetime a literal TRIP OF A LIFETIME!!!
Prescott and Alissa Hope
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Email John B. | 65+ years of age | Experience level: first safari
Best Trip Ever
We had never been to Africa before, yet alone on safari. After 15 incredible days , we can comfortably say this was our best adventure trip ever!! Sarah was our adventurist from Kerr-Downey- she listened to our requests, suggested some itineraries and after her input we felt very comfortable with an itinerary. And wow, did it ever exceed our expectations!!
CA
Email David & Joan | 50-65 years of age | Experience level: first safari
Highly professional, knowledgeable, great attention to to detail and a delight to work with.
We are experienced, independent travelers who usually make our own arrangements. But for a bespoke, three-week adventure for just the two of us to some pretty remote areas of Botswana and South Africa, we knew we needed a trip manager with deep expertise. Boy did we select a great company. Our adventurist Emma Perrin and our Customer Experience Coordinator Razaan Abrahams were superb and their services went far beyond anything we could reasonably have expected. Nothing was impossible, including switching dates and reorganizing the entire itinerary halfway through the planning period, just to enable us to spend three nights at an accommodation that was on our bucket wish list. Emma just seemed to "get us" from the beginning and her suggestions on what we might want to include on our trip were brilliant. She really knows her stuff and it showed up over and over in the eventual enjoyment of our trip, which was the best one we have ever taken. This is a company with extraordinary contacts (as we learned from staff at the camps where we stayed), flawless execution and instant communication while you're on your trip. They even supply you with a mobile phone app that contains every detail of your itinerary and can be used offline, important when you're out of Internet and mobile range. We appreciated their attention to detail in planning, since everything we could possibly have wanted was taken care of prior to our arrival at each and every bush camp. At airports and air strips, we were met and transferred without confusion or delay and on the one occasion when there was a minor glitch, Emma remedied it quickly. (They are always instantly available by phone, email, WhatsApp, Skype or whatever system you're using. Very impressive) The best thing, though, was that their advice, experience and responsiveness to what we said we wanted to see and do in Africa made this trip an absolute joy from start to finish. We cannot recommend them highly enough and would definitely use Ker & Downey again.
Email Michelle W | 35-50 years of age | Experience level: first safari
Flawless!
Ker & Downey were fabulous..
Emma looked after us in every possible way making sure our Botswana adventure exceeded our expectations.
Communication & service was outstanding right from early discussions through to returning home.. incl a little hiccup mid way, which was sorted promptly & without fuss..
Our adventure of a lifetime may just have become one of many!
Will definitely choose Ker & Downey again..
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Email Mary Anne and Jim | 50-65 years of age | Experience level: first safari
Our perfect 1st Safari planning and experience.
We are still in awe as we reminisce about our short 6 day safari in the beautiful country of Botswana. Almost last minute, we decided to add a safari to our travel plans to South Africa and were referred to Ker & Downey. What an exceptional experience we had working with Emma. After several idea changes and many inquiries she narrowed down an intinerary to fit our sense of adventure and interests. Our many airport connections, organization of storage for our extra luggage and delivery to our final hotel, meetups with airport personnel to navigate customs was incredibly efficient and occurred without one flaw. We were astounded with the level of detail organization Emma orchestrated. We also worked together with Razaan and she picked up right where I left off with Emma. The communication between the two was continual and I never had to re-explain my desires or inquires. The detailed itinerary was easily downloaded and followed; it was ALOT of information and even more helpful as I re-read it afterwards having “lived” it.
I have fallen in love with Botswana, what we learned and experienced; interacting with the Botswanian people and children, the beauty of the land were life changing. I hope that another African adventure will be in our near future. I won’t hesitste to seek out Emma and Razaan at Ker And Downey. We graciously thank you Emma and Razaan for your expertise and for taking in our “personalities” into account to make this adventure one for Life’s chapters.
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Email Leanna | 20-35 years of age | Experience level: first safari
Incredible once in a lifetime experience!!
My husband and I booked with Ker & Downey in hopes to have a once in a lifetime experience for our honeymoon. We were nervous to travel to Africa without using a company with extensive knowledge of the area, so we found Ker & Downey. I inquired with several other companies but Ker & Downey really took the time to get to know us and plan accordingly. They asked questions about us, Skyped with us, and asked our budget. We actually ended up coming in UNDER budget, which was greatly appreciated as I figured we would come in over budget. They gave us several options to chose from. Each accommodation we stayed at was absolutely incredible. Every transport, every tour, every adventure was done at the highest standards, with experienced guides and beyond met our expectations. The communication was amazing. They left little surprises at all our locations to make our honeymoon special. They gave us information on local restaurants, what to pack, what to expect, things we would need/not need. The planning was so easy and I could relax knowing they took care of everything. I can’t thank Razaan and her team enough for making our dreams come true!!!
Email David & Karla | 50-65 years of age | Experience level: first safari
An outstanding hassle free holiday experience.
After our initial contact with Ker & Downey Africa, Sarah our adventurist made contact with us even called us to find out what we would like to do on our Africa holiday. Sarah put together an itinerary & dates to suit us. Sarah was so easy to communicate with and very prompt with responses to our emails. Organizing our holiday with Ker & Downey Africa by email and from Australia, we always felt comfortable and secure with all decisions and payments that we made. Our holiday was spectacular and Sarah & Zena put so much work into the logistics of our holiday from the VIP airport pick up on arrival in Johanesberg to small things like wine in the hotel room on arrival in Cape Town, ensuring that we had restaurant bookings, they were in constant contact with us during our holiday to ensure everything was going to plan or respond quickly to any text that we sent to them.
The selection of Safari Lodges, Tour guides & Transport companies were all excellent the people that worked in the Safari Lodges were great friendly, helpful and welcoming, which just added to the outstanding hassle free holiday and then you add in the game drives were we experienced so many wonderful animals and spectacular scenery.
Ker & Downey Africa and there staff certainly worked hard to ensure we had a wonderful holiday and from our experience we would have no hesitation in recommending them to anyone to handle there holiday booking.