Kanyezi Africa Safari
- Located In:
-
United States
- Size:
- 1-5 employees (Founded in 1983)
- Tour Types:
- Mid-range & luxury tours with set start dates and a fixed itinerary
- Destinations:
Reviews
US
Email Kathy | 50-65 years of age | Experience level: first safari
Left stranded in Capetown when Owner Chris No-Showed-Terrifying Experience
I will get straight to the important points.
1) I booked this tour as a single, middle aged women traveling alone. I booked and paid nine months ahead. Twenty one days prior to depature I called about my flight and tour arrangements. Chris stated "I am sorry but your tour has been cancelled. You will have to leave five days earlier or you can't go with us. We can still make it happen, but not with us." I made arrangements, at great inconvenience, to leave 5 days earlier.
2) Hotel for Capetown is TWENTY FIVE MILES FROM CAPETOWN.
3) Chris dropped me off at V&A for a shopping trip, at my request. I confirmed, three times, that he would pick me
up at the designated stop at 5 p.m. HE NO SHOWED. PERIOD. LEFT ME TOTALLY ALONE AFTER DARK. TOOK A TAXI BACK TO HOTEL WITH THE HELP OF V&A security. I was terrified, but made it back to the hotel.
4) I was dumped so Chris could assist a dentist who had booked his family of ten. There were numerous adults supervising all children at this time, on that night. There were no children left alone. I was left alone.
5) Chris called me the morning we were to depart for Sabi Sabi, and asked me to meet him alone in a hotel conference room, prior to our group departure that morning. I WAS MET WITH THIS THREAT:
"If you say anything negative about our company, I will take legal action against you."
Great trip otherwise.
US
Email Minnie | 50-65 years of age | Experience level: first safari
Sabi Sabi Bush Lodge and Safari was amazing; Kanyezi not so much.
The Sabi Sabi staff and accommodations were absolutely amazing and first class. The ranger and tracker made our trip! We saw so much more than we expected - up close and personal! The food, service, and villas were 5 star. However, I would book direct rather than use Kanyezi in the future. Chris and Michael were with us only in Capetown. In Sabi Sabi, they had their "friend" act as our guide. We really didn't need a guide in Sabi Sabi because the lodge takes care of everything. In Victoria Falls, we were all basically on our own with a local guide who we had difficulty understanding. The accommodations in Vic Falls were far less than the 4 Star advertised.
Air travel was arranged very late despite emailing and calling on several occasions. We only received our international flight arrangements/tickets 2 weeks prior to our departure day! Given we were required to wire transfer the full payment months before the actual trip, this made us very nervous. Most all guests in our group had similar issues. Some did not get airline tickets until days before departure.
Lastly, Kanyezi threatened with legal action a guest in our group who posted a question online about their lack of responsiveness. They upset one couple on our trip and told them they should have booked the trip themselves! While generally nice people, they are highly unprofessional at times. This is marketed as a luxury trip of a lifetime ....
US
Email Cindy | 50-65 years of age | Experience level: first safari
Communication leaves a lot to be desired
I feel like the Kanyezi staff did an adequate job but could have returned communications in a more timely manner and I never really felt confident in where I was in the process. It was a fabulous trip which was mainly due to the Sabi Sabi Reserve people.