Kanyezi Africa Safari
- Located In:
-
United States
- Size:
- 1-5 employees (Founded in 1983)
- Tour Types:
- Mid-range & luxury tours with set start dates and a fixed itinerary
- Destinations:
Reviews
Unethical company during pandemic
We booked this company as a trip of a lifetime. Due to the pandemic Kanyezi cancelled our trip and refused to return our deposit. Chris the owner claimed that he had distributed our deposits to various tour subcontractors and that they were all teetering on bankruptcy without showing us any proof. They all seem to be still in business and are still taking deposits for future bookings. He claimed he had no second party insurance with the various hotels, lodges, guides etc. and that we should make a claim to our own insurance company. He then refused to provide a simple standardized invoice noting the trip cancellation making the insurance claim much more difficult. He also said if we booked a future trip we would have to give another deposit instead of using our funds he already had in his hands. Why would anyone do this? Avoid Kanyezi like the plague. They are not honest business people.
US
Email Anne | 50-65 years of age | Experience level: first safari
Lack of Integrity and Unethical Business
We were supposed to travel to South Africa in the summer of 2020 with Kanyezi Africa Safari. Unfortunately, due to the pandemic, our trip was canceled. We contacted Chris and Michael Kanyezi to get a refund. Kanyezi said that they had given our total payment (approximately $24,000) to subcontractors that book flights, lodge reservations, safaris, etc. and could not get the money back. Side note, we also had a cruise, VRBO, and concerts planned in 2020, all of which were reimbursed to us with no problem. Airline flights hadn't been booked when they canceled, and they wouldn't even reimburse us for the flight. Fast forward to a few weeks ago when Kanyezi starts sending emails to rebook. Kanyezi said we had 2 weeks to rebook without being charged an increase of $2600 per person. Payments needed to be wired by December 29, 2020. Note: all payments had to be wired. I spoke with the owners and agreed to pay approximately $3900 per person to rebook. This money was to cover the flights from small airlines within Africa that went bankrupt. When a new contract was emailed to me, they had us paying $4628 per person PLUS $980 per person to cover taxes and fees. At this point, I was not willing to dump another $11,216 into this trip. That is what I would have to pay on top of the $23,990 I already paid, and I still had to buy insurance?!? I find it unethical and a lack of integrity to not reimburse us anything. I'm very disappointed with this company. A trip of a lifetime has turned into a $23,990 LOSS. I've saved for years for this trip. It's just incomprehensible.
US
Email Ricky | 65+ years of age | Experience level: 2-5 safaris
Unhelpful to the max
We booked our trip for 2020. They were very happy to help us select them and arrange the entire trip with them. They highlighted (over and over and over again) that they were a five-star resort, which to me means five-star assistance and service. Then COVID happened and they ignored our requests for help. We did have travel insurance (as they recommended) but they were not interested in helping us with the process. We will NOT be booking our next safari with Kenyazi.