It Started in Africa
- Located In:
- Size:
- 20-50 employees (Founded in 2010)
- Member Of:
- IATA, TATO & TALA
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
- Price Range:
- $150 to $550 per person per day (USD, excl. int'l flights)
Reviews
US
Email Chris | 35-50 years of age | Experience level: 2-5 safaris
Cheated out of $3300
They took our money but never returned our phone calls or emails, and never picked us up or tried to contact us while we were in Tanzania.
We heard rumors of financial insolvency and bankruptcy, but were never able to verify that. Nonetheless, we know we never got to go on our tour...
That said, we ended up finding a great company and having a great time, so at least that worked out.
US
Email Greg Robinson | 35-50 years of age | Experience level: first safari
This company stole $2,900 USD of my money! DO NOT USE THIS COMPANY!!!!
I am one of many people who trusted ISIA last year. I wired $2,900 USD to the company a year in advance. Four months before I was to leave, I received an email that my safari was being cancelled because the company was going bankrupt. The money was never returned. A group of us set up a page on Facebook. Some of the clients lost much more than I did to these dishonest operators. You can search for our stories on Facebook under 'It Started In Africa Client Group.'
Please contact me if you have any questions about what happened to me and others. I am happy to share my story with you. Please do not book with this company.
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Email PD | 50-65 years of age | Experience level: over 5 safaris
This company stole our deposit, made zero bookings, and now will not respond to emails
We have been scammed by this company (It Started in Africa) and cheated out of USD 3,300.
We have been thinking about an African safari for a long time. In July 2017 we started looking into safari companies and selected It Started in Africa based on excellent previous reviews. We contacted then, they sent us an itinerary. After several exchange of emails, we decided to go ahead with them, and wired them a deposit of about USD 3,300.
After this, things started going south. They did not initially send us any confirmations of any bookings at the lodges which we had requested. After many emails, they sent us pictures of lodge invoices, which all showed that the amounts were still payable to the lodges. We contacted each individual lodge, and each one said that they did not have any bookings with this safari company. They had previous bookings, which got cancelled as this company did not send them the advance payment out of the deposit that we had paid.
We also read about several other reviews that indicated that this company had scammed many others out of their money recently, and they had gone bankrupt.
Now we are in a state of panic as we seem to have lost our money, and we do not have any safari reservations at any lodge. Our emails to them are now going un-answered.
If any one has been able to get their money back, please post on this review board on how they went about it.
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Email Nata | 20-35 years of age | Experience level: first safari
We got cheated!!! November 2017
We just now found out that they have not made any payments for all the bookings held in our name and as a result the bookings were cancelled and in some cases not booked at all. We welcome any suggestions on how to retrieve the money that we have already paid It Started in Africa. They are still conning us, pretending everything is fine and just awaits our travel.
US
Email Michael | 50-65 years of age | Experience level: 2-5 safaris
Stole our money
We were supposed to do a Safari in Tanzania for my birthday and our honeymoon with It Started In Africa. They disappeared the day before we got there. Never answered our emails and stole our money!
CA
Email Kara | 20-35 years of age | Experience level: first safari
Stole our Money -F*** these guys -Do not trust them!!!
They stole $5000 dollars from us for our Honeymoon - Do not send them money-they will screw you over. They did not provide the safari, and did not give us our money back.
Email Tony Kaye | 50-65 years of age | Experience level: first safari
Large deposit paid, no tour, no response
We have paid over $6000 to this tour company and they have defaulted. Worse still, they are still taking money from others to this day, as I made a separate inquiry with them over the weekend and they were still willing to quote me on a safari
NO
Email Stephen | 35-50 years of age | Experience level: first safari
Read all 1 star reviews. They are TRUE!! Do not book with ISIA!!! WARNiNG!
We paid extra for a pick up from the airport.
They didn'¨t show up. We had to find another a taxi driver in the middle of the night.
The next day we had to hunt ISIA down by phone with the help of the hotel manager.
The trip started 5 hours too late because of this.
We had paid USD70 for an extra event. We didn't get to do this event and still after 4 months we haven't been refunded. I waited this long before writing a review to give them a chance to make it good.
They answer emails sometimes and sometimes not. Lies and stalling. In the beginning they said that they had made the payment but that it will take a couple of weeks before we would see it on the account.
The guide wasn't too interested in talking about animals. He just wanted to drive to get to the next camp and start driving a bit late every day.
He had good contact with other drivers to find animals but that was about it.
In the end he and his boss tried to pressure us to pay USD20 per day in tips and said that this wasn't optional.
You don't need to pay for an expensive company like ISIA!
All companies drive around and talk to each other. Just be sure to get a driver who have been driving for at least 5 years or so. This because a rookie might wreck the car and you will lose time.
There is a million companies out there.
Check what areas you want to go to and what camps you want to live in. Then contact any company but NOT It Started in Africa!
You have been Warned!
NL
Email Amy | 35-50 years of age | Experience level: over 5 safaris
I am due to go on safari in a few days and It started in Africa have stopped responding to requests
It started in Africa has gone bankrupt and has not communicated to us and we are booked to leave in a few days. I stupidly paid my deposit in cash transfer. Any tips on how to retrieve my money would be gratefully appreciated. They have disabled their facebook page!
Many thanks, Amy, Joey, Georgia (11) & Dylan (10)
Thiefs
I have reviewed this co already but have been back and forth with them in regards to our stolen deposit the lastest email stating they are selling their assets to pay us back.... Now not hearing from them
We have now booked another safari....do not go near this co