Nahum Joshua Nnko
Gombe Wild Chimp Safari
- Located In:
- Size:
- 10-20 employees (Founded in 2005)
- Tour Types:
- Small & medium group tours (Budget & mid-range)
- Destinations:
- Price Range:
- $50 to $350 per person per day (USD, excl. int'l flights)
Reviews
IE
Email Ewa and Arek | 35-50 years of age | Experience level: first safari
Well organized experience
We were both really happy with the whole experience.
From the start where we were collected from the airport, to the excellent safari camp in Selous (Ngalawa) and drop off to our next destination in Dar Es Salaam we had a brilliant time. We could not recommend these places highly enough. On Driving safari we were able to see lots of wildlife and our driver and guide Charles did what he could to make it exceptional. The game drives were excellent. February was a great time to visit - there was some rain but it did not detract from the experience and it was uncrowded.
We havevspent 2 nights in Ngalawa tented camp. Very clean and comfortable accommodation. Private outdoors pool. Staff really polite and helpful. Food was bland and every day almost the same with instant coffee for breakfasts.
Gombe safari did a superb job for us. Worth the price.
Thanks again.
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Email Michael Rubenstein | 50-65 years of age | Experience level: over 5 safaris
An amazing adventure to Gombe Stream National Park and trekking with the chimpanzees of Gombe
I have been traveling to Tanzania for the last nine years, twice a year for a month each time to work and have been on dozens of safaris, having driven many of my own, and climbed Mt. Kilimanjaro. I have experienced much of what Tanzania has to offer and now relish in being able to introduce others to this wonderful country, so when I have the opportunity to discover something new in this amazing country, it is a real plus for me. Discovering Gombe Stream National Park and Gombe Track Safaris & Tours was just that! A colleague had used their services last April and had spoken very highly of them, but I had not completely expected the wonderful care and service that Joshua and his team provided to us all along the way. We had booked four nights at Gombe with them and absolutely everything was arranged and went off without a hitch. That included our airport transfers from Arusha to Kilimanjaro International Airport, Dar airport to our hotel in Dar and back again, Kigoma airport to our boat to Gombe. The return trip was equally smooth. Our captain, Juma, took wonderful care of us the camp at Gombe (We chose to stay in the tents). Juma cooked all of our meals for us and gave us more food than we could eat. He was flexible on times for meal and was always there checking on us. We were there in the dry season, so the chimps were much higher in the hills, but we were able to see them on the three days we trekked. The beach at the Gombe camp was lovely and the sunsets were to die for. It rained several days, but life went on as usual. I brought several friends with me who were first timers in Tanzania and they couldn't say enough about the trip with Gombe Track Safaris. It was everything we had hoped for and more. I will be referring other friends to them without question. They were just totally awesome.
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Email Kristin | 35-50 years of age | Experience level: first safari
Beware of what you are getting into!
We were very disappointed in this tour. Starting out with being picked up late at the airport. We arrived in the pouring rain with no cell phone service and the driver was 15 minutes late in picking us up, which would not have been a big deal if we had a way of getting ahold of someone to see if they were coming or had forgotten us.
Secondly, the driver was drunk from the impression I got. He drove those roads at 120kph which I finally had to tell him to slow down. These are dirt/ clay roads! There was a man on a bicycle carrying long wooden sticks which the driver hit as he drove by the man! I know I'm in a different country but is this a normal occurrence? He proceeded to tell us we would be in the car for 6 hours...? Now, I'm confused because the itinerary I was sent said:
"Transfer to Sigunga village where you will take a boat to Mahale mountain national park. Have a picnic lunch at Sigunga village before boating to Mahale. The boat will take approximately 3 to 4 hours"
As we drove at top speeds we came to a village where we were told he had forgotten dinner and would be right back. 30 minutes later he returns with a chicken and throws him in the back of the car. After driving for 3 hours I ask about lunch because it's now 3pm. He hands me a box lunch which was not vegetarian like I had said several times that I was. I could not eat! I had a banana. At 630pm we arrive at this boat in the middle of nowhere. There is 1 man waiting to take us to Mahale. This is scary for 2 women traveling alone, especially with my sister who has anxiety. If we had been informed ahead of time what was going to be going on we would have felt more comfortable. Especially since it took 7+ hours to get there when we were thinking it was a 3hr boat ride. We get on the boat and it is now getting dark. I'm in a strange place in the middle of this huge lake on this boat not knowing where we are going. We arrive at dark, can not see anything. We ate dinner at 9pm! This is not acceptable, especially since we had no lunch!
If it wasn't for our guide Huessein it would have been a horrible experience. Luckily he made it amazing for us.
Last thing, when we left and stayed in Kigoma town, we were dropped at the hotel with NO information. Nothing about lunch, dinner or the museum tour. Food was terrible. The staff didn't understand what I was talking about. So I messaged Joshua with whom I had been speaking with, very little information again. I got ahold of the driver to ask him about the museum and he said Oh, we will go tomorrow before the airport. Again, he could not tell me how far the airport was and said he would pick us up at 8 for the tour to the museum. He then said the airport was 2 hours away. I told him we left at 1230. The next morning after our tour we realized the airport was 5 minutes from us! We spent 3 hrs at that little airport waiting.
I just don't understand why the itinerary I received was not followed nor was I ever given correct information. Mahale was such a special place and I would love to return. I'm not trying to be mean, I just want to inform anyone traveling here the situation.
Reply from Gombe Wild Chimp Safari
Posted on Sep 30, 2019Hello Kristin,
First of all, i would like to apologise for all what happened on May in your trip to Mahale Mountain national park. I agree with you that the driver behaved badly and he didn't provide acceptable service to you. After your trip, we made an investigation concerning his behaviour and we notice that he is not the right person to be one of the staff of Gombe safari. So the management of Gombe track tours and safaris have suspended and terminated him since July 2019. He is no longer a staff of the Gombe safari due to his bad behaviour to our customers/clients. On the other hand, we would like to say thank you for your review which helped us to know all about the services provided by our staff while on your vacation. It was not our intention to provide poor service like that. We know that our customers need good services while are on their vacation and it is our responsibility to make sure that they meet their expectation.
AT
Email Peter and Monika | 65+ years of age | Experience level: 2-5 safaris
Very good.Great 9 days and all was ok.
The communication was satisfied and the organisation of the tour excellent.
We had a great driver and he was a perfect guide. the food was delicious and so we could enjoy our second safari trip with this company.
We would like to do it once more!!!
Email Trudie | 35-50 years of age | Experience level: over 5 safaris
Timing was very good and everyone was friendly and helpful. Last accom a bit noisy, but comfortable.
Everything happened very smoothly, timing with each step of the tour was really good. People friendly and helpful. The accommodation in Kigoma was just a bit noisy, but otherwise good.
Email Steve | 65+ years of age | Experience level: over 5 safaris
Visit to Gombe Stream National Park
We spent three days and two nights at Gombe Stream National Park. It was a thrilling visit, as we got to see the Central Community of chimpanzees and hiked many trails in the park. The visit was during the dry season, so we had to hunt for the chimpanzees but viewing them was excellent with the reduced vegetation. We stayed in the lodge built for Goodall's son. It was very comfortable and close to everything. The food was wonderful, fish right from the lake. Our guide was very knowledgeable and capable. I would like to visit again. I would plan to stay at least two days to ensure seeing chimpanzees.
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Email Blair | 35-50 years of age | Experience level: 2-5 safaris
Got me to Gombe but didn't deliver all of what was promised
Gombe Stream NP is an amazing, magical place. The chimpanzee treks themselves are conducted by TANAPA (Tanzania's national park service) regardless of how you get to Gombe. The TANAPA guide assigned to me was superb.
Gombe Track provided a driver in Kigoma and a cook who accompanied me to Gombe. Both were great and individually deserve 5 stars. The driver stopped by on my night in Kigoma to point out the MV Liemba coming into port, and the cook took time in the evenings in Gombe to help me learn Swahili.
Unfortunately, my overall experience with Gombe Track as a tour operator was marred by two issues.
First, the itinerary I agreed to stated all meals and non-alcoholic refreshments were included. This turned out not to be the case. I was forced to pay for a number of waters and sodas, and on my last day in Kigoma, was told by the "hotel" (see below) that my meals were not included. As a result, I opted to skip two meals (dinner and breakfast) rather than pay for food that should have been covered.
Second, the itinerary I agreed to called for one night in Kigoma at a specific hotel (Coast View). I researched this property beforehand to ensure it was acceptable to me. Instead, without any notice or discussion, I was taken to another accommodation which seemed to be of much lower quality (Aqua Lodge).
Unlike Coast View, Aqua Lodge had no internet/WiFi, no restaurant/bar, etc. While the staff seemed friendly enough and there was a great lake view, my room had only a squeaky ceiling fan that didn't cool the room very well and the poor ventilation allowed outside cigarette smoke in. The bed had a thin bed sheet over over a mattress that wasn't even tucked in. There was a leak in the bathroom that left the base of the toilet in a puddle of water. Finally, I could hear just about everything in the one nearby room that was occupied by a couple who decided to get frisky at 3 am. Needless to say, I didn't sleep much and was counting down the hours until I left.
I should note that my trip to Gombe was initially arranged through another tour operator, who I had a great experience with on another safari. After I had agreed to terms and was in Tanzania, I was handed off to Gombe Track directly. The full payment for my trip was given to Gombe Track. As far as I am concerned, it was Gombe Track's responsibility to be aware of the itinerary/terms and ensure they were followed since it was the company actually conducting the tour.
I paid Gombe Track $900 for 4 days and the last ~22 hours were in Kigoma where I was basically on my own waiting to fly back to Dar es Salaam. This amount did not include the TANAPA fees (park entrance, guide, accommodations at the park, etc.) and airfare, which added more than $600 to the total cost.
$900 should have been way more than enough to profitably cover my (limited) ground transportation in Kigoma, the boat to and from Gombe, 4 days of meals and non-alcoholic beverages, admission to the Livingstone monument in Ujiji, and one night of accommodation in the Kigoma hotel specified in the itinerary I agreed to.
While Gombe Track got me to Gombe and back, and I appreciate that, I now know I paid a lot more than necessary and despite this, I still got less than what was agreed to.
I had been in contact with the owner of Gombe Track via WhatsApp prior to my trip and never heard from him after the trip to see how it went, which was disappointing, especially given the cost. I did two other safaris while on Tanzania, both of which were much less expensive on a per day basis, and both operators were eager to collect feedback afterwards.
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Email Gaia | 35-50 years of age | Experience level: 2-5 safaris
The safari at Mikumi National Park was exciting! Charles was a perfect guide! We saw a lot animals!
Very Good! Joshua helpful and kind.
Charles available and on time! a very well prepared person who showed us many animals and explained everything to us! We have seen giraffes, hippos, zebras, lions, two-month lions (they played under our car, emozio!), Warthogs, bisons, elephants, jackals, birds, crocodiles, baboons ... three exciting and exciting days! thank you
Amazing experience!
Everything run very smoothly and up to our expectations. Although the journey to get to Mahale was long, it was worth it. The car drive was longer than we expected and the boat drive shorter but our driver James drove very safely and was very experienced driver. Djambo was the perfect cook and very attentive to our needs. Most importantly everybody we got in contact with on our journey was extremely friendly and open!
The camp Mango Bandas was really nice, too. The rooms are spacious and clean and also the community space was really nice and spacious and even offered wifi. We had two very knowledgeable guides (Hussein and Merry) who took us chimp trekking.
It was one of the most amazing experiences to observe chimps in their natural habitat!
Email Justin | 50-65 years of age | Experience level: 2-5 safaris
Delivered exactly what they promised
Our trip to visit the chimps in Gombe was a last minute arrangement and Joshua and his team made it possible with the minimum of fuss and a maximum of efficiency.
Everything worked like clockwork from the moment we were met off the plane to the moment we were dropped off at the airport after an unforgettable visit to Gombe.
This was a trip we will never forget.