Baboon Budget Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 2006)
- Member Of:
- KATO, KTB & Ministry Of Tourism
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $100 to $700 per person per day (USD, excl. int'l flights)
Reviews
HU
Email Emese | 50-65 years of age | Experience level: first safari
Everything was professional.
After the reservation, the communication worked perfectly. All my questions were answered immediately. We were satisfied with the service in terms of value for money.The accommodations and food were fine.
Our guide, Anthony, was very kind and professional. He always solved any problems during the tour. He tried to make us enjoy the safari and see as many animals as possible.
CA
Email Peter | 35-50 years of age | Experience level: first safari
Professional, hospitable and kind - five stars in kindness
The team at Baboon arranged a wonderful safari for my wife and I's honeymoon. Carefully accommodating the time we had available. Compared to some Safaris at many multiples of the cost, perhaps the vehicles weren't quite as new, but we all came to marvel at the same natural beauty. We saw every animal we might anticipate to and more, accommodations were comfortable, the food outstanding. (Occasionally the internet was patchy, but this is not Baboon's fault, sharing more to make other travellers aware).
The Baboon team itself however really excelled in hospitality. They set up a WhatsApp group for us, and were always a message away if we had questions. Don't hesitate to book with Baboon! Thank you Jemimah especially.
IN
Email Sahaj | 20-35 years of age | Experience level: 2-5 safaris
Our 5 days in Kenya // Excellent tour but can be improved
Our experience with Baboon Budget Safari was great, but it surely can be improved. We have booked 5 days tour with them. The owner Dennis and his team were very nice to us. Their response time was also quick and helped us with every doubt. On the last day too, Dennis arranged a vehicle for us to cover some other locations in Nairobi at an extra cost.
The driver was on time to pick us up at the airport. Our only bad experience was that the driver was not able to understand our English. He knew little English, and communicating with him was a problem. This continued for all five days. He even missed our lunch location but then Dennis arranged our lunch at a different location. But still, we lost time in the same.
But the driver was a very good-hearted person. He went the extra mile and even did offroading so that we could see all the animals. The effort was visible in him. He even asked other drivers about the spot of animals and then drove us there. He was with us at all times, and lastly drove us to the airport on time.
In short, I can recommend the Babbon safari to any traveler.
Babbon Safari- You guys can help improve the driver's English and provide him with internet access. He did not have Internet, hence he can't use Google Maps either.
IE
Email Peter | 35-50 years of age | Experience level: 2-5 safaris
A professional safari tour operator with a decent office and spartan accommodation
Despite the four star rating of the Baboon Budget holidays, their freelance guide Titos deserves the full five.
He understands fundamental rules of customer care.
He is punctual, delivers the programme as it was outlined to a client.
He posseses a good local knowledge regarding the visited places, nature and beyond.
His English is of good standard and handles the vehicle professionally. This is something you will appreciate on the roads in Kenya.
Having a professional background in outdoor activity instructing and management I would happily employ Titos myself.
As for the overall performance of the company itself.
We had booked a six day private safari tour which has brought us to Massai Mara, Naivasha lake, Nakuru NP and Amboseli National Park.
This was a great selection of Kenyan experience and the company delivered it as presented in their quotation.
The communication prior to the tour was perfect and Dennis was in touch along the tour as well.
I have taken one star off from the best rating due to few events and suggestions.
There was a confusion at the initial briefing in their office about the type of the product booked. We were promised a private tour, however the representative seemed to have us scheduled on a group tour.
The last thing you want after tiresome journey is haggling about the basics, having children besides you.
This was rectified immediately by the owner.
Another thing which dashed our experience was my delayed luggage. I asked BBS to look after the delivery of the luggage considering it a courtesy since the delivery would be happening along the regular routes of the operator. This is based on own my experience from my former employer's customer service operating similar tours around Ireland.
I was hit by a hefty charge of about €50 at the end of our tour. I could have had the luggage delivered free of charge by the airlines instead.
One more rant about the accomodation in Nakuru hotel. The receptionist has allocated a room with a double bed and single bed to a family of four. The hotel manager fixed this for us after a complaint. The bathroom cleanliness in this place could improve.
Miti Mingi camp tents were quite tight, however I believe this could have been dealt with if we complained to the camp manager.
Then again a customer should be provided with a sufficient standard without the need of pointing out flaws and anticipating client's needs in the first place.
The Nyati safari camp was at a high level of service provided with spectacular views of Kilimanjaro.
We had a great adventure with BBS.
I would recommend and use them again.
Email Sonea | 20-35 years of age | Experience level: first safari
Very caring and informative
Anthony was such an amazing guide and driver who took great care of us! He was so informative about the culture and the animals and ensured we managed to see the big 5. I would highly recommend anyone looking for a tour to book with Baboon Safaris!