Baboon Budget Safaris Team
Baboon Budget Safaris
- Located In:
- Size:
- 10-20 employees (Founded in 2006)
- Member Of:
- KATO, KTB & Ministry Of Tourism
- Tour Types:
- Custom budget & mid-range tours that can start every day
- Destinations:
- Price Range:
- $100 to $700 per person per day (USD, excl. int'l flights)
Reviews
Do not trust.
My girlfriend and I booked a 4-day-tour up Mount Kenia from the 27th until the 30th of December 2024. We made it to the top and safely back home again. So all in all the tour was a success. Unfortunately, I have to agree with most other reviewers here. I will spare you all the details of the multitude of times we were misinformed, ignored and lied to before and during this trip. Do not book any tour with this company. They are plenty of other companies that will make sure you enjoy your trip way more.
Reply from Baboon Budget Safaris
Posted on Jan 6, 2025Dear Mark,
Thank you for sharing your feedback about your recent Mount Kenya tour. While we are glad to hear that you successfully summited and returned safely, we are truly sorry to learn that your experience did not meet your expectations due to the issues you mentioned.
We sincerely apologize for any instances of misinformation, lack of communication, or mismanagement you encountered before and during your trip. This is not the standard of service we aim to provide, and your concerns are taken very seriously.On our end we did our best to provide detailed itinerary outlining all the necessary information and also gave response to your queries both before and during the trip.
Your input is invaluable in helping us identify areas for improvement and ensuring that future clients receive a more seamless and enjoyable experience.
Thank you for bringing this to our attention, and we genuinely hope to regain your trust in the future.
DE
Email Halong | 35-50 years of age | Experience level: over 5 safaris
No good management
There is two things to distinguish: the safari experience in the national parks (i.e. what you see there) and the how the safaris are carried out.
I could say this is rip off, but I don't say this. We had very bad experience, especially with the owner George. When we had unbelievably bad accomodations booked by him and wanted to complain, he refused to talk to us and told his driver to stop communication with us immediately. He told him, that we could come back to Arusha and end the tour right away on our own cost! The accommodations were so bad, that we had to look for alternatives.
Even though, the driver was excellent, the car war beyond bad. Several accidents were poorly fixed, welded everywhere. The tyres were all worn out totally, almost slick! The two spare tyres were flat and unusable, the so called tools for changing tyres were unusable as well. George left the driver all alone without helping.
Over all, this manager is acting against his clients and is not willing to cooperate. So if you want to get bad value for good money, here you are right. For us: not at all worth the money spent.
Reply from Baboon Budget Safaris
Posted on Nov 29, 2024Thank you for taking the time to share your experience. I’m truly sorry to hear about the challenges you faced during your safari and the dissatisfaction with the accommodations, vehicle, and communication. Your concerns are completely valid, and I deeply regret that your trip did not meet expectations.
Our manager on Tanzania George you raised concerns about his behavior which we apologized for and action was taken against him,as for the accomodations we had shared links and details of the accomodations early on as per your request.For the vehicle we apologize for the mechanical problems ,which were completely unforeseen but we did our best to handle them and delivered your safari to its end.Your feedback is invaluable in helping us improve and ensuring our future clients receive the quality service they deserve.Once again, I apologize for the inconvenience caused
US
Email Katie | 20-35 years of age | Experience level: first safari
The director Dennis Solomon is a incompetent and is only worried about money. No respect.
I was super excited about the safari, and the lady who helped us book was so nice, even our driver to the safari was so nice. The issue was on the second day ( we did only two days one night), logistics was awful. We were told to meet the tour guide at 6 am only to find out, the tour we were suppose to be on left. We spent the next 45 mins in the safari searching for that said group, only to find out they were finished in the park, so we parted the park to return to Nairobi. We were suppose to spend three hours in the safari. All while my husband did not have a seat in the van ( over crowded) so he sat on the floor- literally where you put your feet. When we discussed this with the direct of baboon budget his response was; “ who told you you would have a seat, you can stand”, which was not of course what we paid for. After some time explaining his only response to our cristicms was, “ oh you people- I know people like you- you are just never sastified, you just want to complain and get money”. We were of course only relaying our complaints. We ( my husband and I) spent 520.00 usd ( 240 a person, plus surcharge for using debit machine), and spent less than three hours actually touring the safari. Logistics are awful and the director does not care about the costumer.
IL
Email Sergey Priven | 50-65 years of age | Experience level: 2-5 safaris
Patrick Atweng'a (introduced to me by at baboon office) stole 500$ which left as a deposit
A year ago my parents rented a car trough babbon tours from guy named Patrick Otieno Atweng'a...
after 3 weeks of using the car my folks returned it but never saw any of the the deposit, they were left to wait for couple of hours for the thief to come back - which never happened.
Baboon tours admitted their responsebility for Patrick Otieno Atweng'a action and promising me to deal the issue and return the stolen money..
I was in touch with mr. Dennis across the year via watsap and every time he gave me another excuse.
Beware of Baboon budget tours and other scammers...
Thank you for nothing mr. dennis behalf my parents and me
CA
Email Gail | 50-65 years of age | Experience level: 2-5 safaris
Untrustworthy, changes to itinerary, skipped site, misleading communications...
I do not recommend this tour company. No compensation for changed itinerary with a site completely skipped that was on my tour, no pickup in Arusha on arrival, poor customer relations and misleading communications from day to day, difficulty with payment at national park resulting in lost time on drive, not enough room in vehicle for equipment so stacked tents on top resulting in no pop up viewing one day. It just seems the operator wants money and cannot deliver what is promised. Be very wary when touring in Tanzania. Enough said. I have experienced several safaris, and this one is the only one that I can say was regrettable.
IL
Email Vladimir | 50-65 years of age | Experience level: 2-5 safaris
They behaved dishonorably
I signed a lease contract with Patrick for Nissan X-Trail from 5.09 to 25.09.17, I've paid him for rentingת and left him a deposit of 500 USD.
At 25.09.17 I've returned the car. Patrick examined her and then drove her to the parking lot. He said that he have to go to the bank to refund me a the 500 dollars. Patrick did not return with the money.