Tropical Vacations
- Located In:
- Size:
- 10-20 employees (Founded in 2001)
- Member Of:
- KPSGA & pack for a purpose
- Tour Types:
- Small & medium group tours (Budget & mid-range)
- Destinations:
- Price Range:
- $100 to $450 per person per day (USD, excl. int'l flights)
Reviews
US
Email Anna | 35-50 years of age | Experience level: first safari
Exceeded my expectations
I highly recommend Tropical Vacations, Inc. for your travel needs to Africa and other destinations. Mathew Adams - owner of Tropical Vacations, Inc. is a true professional and a man of his word. He gets to know each of his clients and goes above and beyond your expectations to make your travel dreams come true. Mathew Adams and his team made my vacation to Africa unforgettable. I have used Mathew's help throughout my stay and his invaluable advice on what to see and do was very beneficial. Mathew Adams takes care of everything once you call him or email him and I happy to say that Tropical Vacations, Inc has many satisfied clients and repeat business and referrals. I know this because before working with Mathew Adams, I talked to his past clients and they all said that his professionalism and timeliness is what made them use his services and recommend him to others.
As a travel advisor I want to work with honest, ethical and professional tour operators. I found just that using Tropical Vacations, Inc. I will recommend and refer my clients because Mathew Adams has a lot of experience and connections in the travel industry.
So whether you are a solo traveler, a honeymoon couple, a family, a small group or a large group of travelers Mathew Adams can plan an unforgettable time for you. I highly recommend Tropical Vacations, Inc. for travel to Africa and beyond.
AE
Email Peter | 35-50 years of age | Experience level: over 5 safaris
Amazing!. Reception,timing attention to detail was more than we could expect. A wonderful experience
The communication waz great with so much attention to detail. The service is compared to none. I've been to other destinations with different agents but this was by far the best. You deserve 5 stars. Frankly my expectations were average but the guys at Tropical were amazing and exceeded my expectations. The safari was great,you guys have an amazingly beautiful country . Such a shame it's not very well marketed. Please get somebody to fix a few roads and traffic
DE
Email Christina | 20-35 years of age | Experience level: first safari
Paid in advance, nowbody showed up in Arusha...until now no refund!
Mathew Adams is a lier and a thief!
He still owes us 630 USD!!!
One of the best i never come across it was wonderful traveling with you..
Such a well organized..
Was good. ..with all places I went it was okay I never had any communication problems with them, friendly
DE
Email Christoph | 20-35 years of age | Experience level: first safari
We payed 630€ (half tour price) in advanced on the prefing day nobody showed up at the hotel!
My girlfriend and I booked a 4 day safari via safaribookings.com with http://tropicalvacationsinc.com/ for 29.12.16-01.01.17. We payed 630€ (half of the tour price) in advance. On the evening of 28.12.2016 we were waiting in our Hotel in Arusha for someone to come for the pre safari briefing as agreed before. But nobody showed up or even answered the phone. Bevor we had a lot of contact via whatsapp and email. Next day we still hoped to get picked up at 8am but of course nobody showed up. We couldn't reach the company for the next days any more. Until now I’am in email contact with Mathew Adams and try to get my back. I did not want to make this a police case but I gave him a lot of chances so far and he often promised to pay soon but until now nothing happened. Of course this is the short story and I can proof everything with the emails and Bank transaction.
Email Liz | 50-65 years of age | Experience level: 2-5 safaris
Wonderful 4 day safari to Navasha, Nakuru and Amboseli!
From the moment we were met at Nairobi by Joseph our driver & Matthew we were very well looked after - nothing was too much trouble for them. It was my husband's birthday during the trip & they had even arranged for birthday cakes, along with singing, dancing procession to help with the celebrations.
Well organised, friendly, flexible service. Particularly enjoyed our 2 days in Amoboseli known for it's elephants. Spectular views from our camp of Kilimanjaro. Joseph was so knowledgeable about the wildlife. Would highly recommend Tropical Vacations!
Time well spent!
We really liked our safaritrip to Masai Mara. Everything was well organized, both our guides were super friendly and generally cool guys to talk with. It's amazing how much they know about the nature and animals, we would never have spotted those magnifecent creatures on our own. We wish you all the best with Tropical Vacations and hope to see you again someday. Maybe doing Amboseli next time??
Definitely recommend :)
VN
Email Nguyen Le Trang | 20-35 years of age | Experience level: first safari
Great experience for Tour 4days Lake Nukuru-Lake Naivasha-Masai Mara.
Thanks to Adam & Joseph, We are group (4 people), had wonderful Safari trip, we love the best is Masai Mara. Both guys are kindness and provide us great support during the tour, even very enthusiastic to guide us in Nairobi. This is a best memorable trip in Africa I have had
FR
Email hayann | 35-50 years of age | Experience level: 2-5 safaris
Avoid Tropical vacations Inc
Avoid Tropical vacations Inc, his manager Mathew Adams is a lier and a thief, and avoid as well his Tanzanian partner, World Tour Tanzania. Here is the story in brief:
We booked a 4d/3n safari in Serengeti/Ngorongoro with this Kenyan based company. The detailed program has been comunicated to us, we have received photos of the cars we were supposed to use, the price and terms of payment has been agreed, everything seemed perfect.
The day of departure the pick up time was planned at 8h30 by people from the "Tropical vacations "ground office" Mathew wrote to us. At 9h30, no news from anybody, we started calling Mathew Adams, that we could not reach, and later our Landlord in Arusha ( we gave her phone number for more convenience) told us that she received a call from a guy in Arusha, saying that the safary was cancelled (....). After again many sms and attempts to speak with Mathew adams, he sent us an sms saying that things has been solved(...). We indeed were picked up and ended up at 11h30 am in a far away offices of a company called World Tour Tanzania, from which we have not heard about before. They told us that we were going with them in Safari, but they asked us to pay more than what has been agreed and under different payment terms than the ones agreed in written with Tropical vacations.
We refused and asked the Tanzanian guy to call Tropical vacations to solve this problem. The guy said he does not want to spend money calling Kenya from Tanzania, and told us that we have to call ( !!!).
We went back to downtown and again tried to call/sms ( at our expenses of course) Tropical Vacations. At 5 pm, World Tour tanzanian called us back , the price he asked was finally the one agreed with Tropical vacations, but still not the tems of payment. So after loosing one full day of our holidays trying to reach Tropical Vacations and solve the problem, as we coudl not get the terms which has been agreed in written with Tropical Inc and as we had now little confidence in this company, we decided not to go with this company. So Tropical vacations Inc did not respect the terms of its written commitments + was hiding to us the fact that it was just a simple intermediary company + lying to us on the service rendered : we have indeed not seen in the office of this World Tour Tanzania any of the nice cars that we have seen on the fotos sent to us by Mathew Adams. Later Mathew told us that the kenyan cars he showed us were not allowed to go to tanzania ( !!!). And regarding the non respect of the agreed terms he told us that a new regulation has been enacted in Tanzania 6 months earlier, that he was not aware of... while he is claiming to have, I quote " +14 years experience in Safari Tour Operations".
Last lie, back in Europe we proposed to Tropical Inc to reimburse us the paid money and we would forget about this sad story, Mathew Adams proposed to reimburse us 75% of the money we paid, we agreed on that. He was supposed to reimburse us before the end of last year, then he said he would pay us after the 26th of January... we are at the end of February and we still did not get our money back, and now he is no longer answering the mails. Maybe this comment will make him respect at least this last commitment ?
As a conclusion, avoid Tropical vacations Inc, and generallly speaking, I would advise you to use local companies, ie for Kenya kenyan based companies, and for Northern Tanzania, Arusha based companies.
Great vacation for the whole family or group!
I am a travel advisor and have had a working relationship with Mathew Adams - owner of Tropical Vacations Inc. for many years. Mat is always on top of mind when my prospects and clients ask for Africa or other destinations. Mat is very professional, replies quickly and thorough. He goes above and beyond to service his clients and has exceeded my clients' expectations each and every time. Whether you are single, a couple, business travelers or traveling in a group, Mat and staff at Tropical Vacations Inc. will make your vacation unforgettable and I highly recommend him. Please check out his website: http://www.tropicalvacationsinc.com and his Facebook page for the latest travel specials: https://www.facebook.com/tropicalvacations