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Acheche Luxurious Travel
- Located In:
- Size:
- 5-10 employees (Founded in 2008)
- Member Of:
- ATA, TOSK & KAWT
- Tour Types:
- Custom mid-range & luxury tours that can start every day
- Destinations:
-
BWKENARWZATZUGZMZW
- Price Range:
- $250 to $2,500 ppper person per day (USD, excl. int'l flights)
Reviews
Simply careless and borderline dishonest
We had a terrible experience having rented a unit in Diani Beach Golden Sands Diani Kenya from Acheche tours. The unit was advertised as one thing and when we got there quite different. Very many things were not working and the entire complex where the apartment is located is derelict condition. Elevators not working, busted ceilings boards, pool with overgrown grass and no pool chairs.. I can go on forever. My key grip is with Acheche tours. They did nothing to resolve the issues. Ann claimed not to have known about the condition and yet took the money. And simply stopped responding to us. You plan your trip with Acheche at your own peril
Reply from Acheche Luxurious Travel
Posted on Jan 4, 2022Dear Sir,
Thank you very much for your review. Your feedback is important and we rely on hearing from our guests to ensure we’re doing a great job.
Mr Joseph, As you shared in your review, We are sorry to learn that our services did not live up to your expectations & its unfortunate you had a terrible experience with one of the accommodation offered by us. and for this, we do apologize. Our customers are the heart of our business.
Sir We understand you’re feeling disappointed about the accommodation. The complains we are aware of are about a bathroom leakage which you verified it was ok and sorted by closing a tap, a freezer door that would not close whereby the owner of the apartment was notified he said he looked in to it. Unavailability of a dust bin which was provided by a cleaning lady the next day. About the small leakage under the sink the owner of the house said he looked in to it too.
We are also aware per the conversations shared to us. On WhatsApp Ann was there & she tried to assist you. Upon your check in she asked you if all was ok, your response was - all was fine and a final transaction was done by you to complete payments for your stay.
Again accept our sincere apology. We will still look further in to this matter.
Thank you again for taking the time to share a review. We’d love to try and make this right. If you’d like to connect further, we’ll work with you to try and find a solution. Thanks again for bringing this issue to our attention. We hope to offer you a better service another time.
Email Susan | 20-35 years of age | Experience level: 2-5 safaris
Best adventure experience of my life thus far.
We had an amazing experience with Acheche Luxurious Travel on our Kenya & Tanzania safari.
Ann and her team took there time with us. We were aware of where we were going and visiting. Acheche included us in all the planning and putting together of this trip and it was a great thing.
The landcruisers used were of good quality. The Driver was kind and knowledgeable. The camps and lodges booked were exceptional. We really had a good time.
We got the best from the best we recommend Acheche Luxurious Travel anytime.
Thank you Ann.
Email talansi | 20-35 years of age | Experience level: first safari
Amazing, wonderfull, great experience
Everything have been organised perfectly, the 3 lodges were with all conforts nice food nice view, swimming pool with kilimanjaro water it was amazing in Amboseli, tsavo west the lodge have a wonderfull panoramic view we have see twice leopard.
Many thanks to Ann (organiser) and Alpha ( Guide) .
Email Jessica Nyawade | 20-35 years of age | Experience level: first safari
Best experience ever
An memorable experience ever. We booked our kenya safari with Acheche Tours and they offered us 5 star services. Everything was above par & perfect. Acheche team were very proffesional. We got everything we ask for from the airport to accomodation .Our trip to Masai Mara was well organized. This is your tour operator i recommend them to you and do assure you, you wont regret. Thank you Acheche
Email Lavender | 20-35 years of age | Experience level: 2-5 safaris
Absolutely engaging, detailed and delightful even for my 3 1/2 year ild
What an amazing professional team. We just ended our 7 days Kenya and Tanzania four parks safari. They handled everything efficiently from pick up from the house to drop off. We had children and they made sure they were never left out. Anytime we needed something they came through. The drivers were friendly and we had fun all through thank you. This is the first tour operator in Kenya that allowed us to work step by step with them to plan this trip. As i seat at home now all is say is thank you to Acheche Tours and there wonderful team. I recommend them to anyone out there.
Excellent trip management for safari
Acheche arranged nice 5 star trip for 7 day safari. It was nice experience with wild enimals. The accomodation was luxarious and food was good. Pickup drop, air everything was well taken care off.
Email Mohammad Arif Hossain | 20-35 years of age | Experience level: 2-5 safaris
Awesome Experience in Africa
The experience with Acheche Tours was awesome. They not only booked best Hotels in Different places they even managed the best view rooms for us. Chartered flights were in time and the car was good too. Their guides were professionals.
Email Audrina | 20-35 years of age | Experience level: first safari
Outstanding tour Agency!
I used Acheche Tours to book a trip to Mombasa and was extremely satisfied. Courteous and knowledgeable staff. Their service and response time is Excellent. They will book any aspect of your trip and are available should you have further questions or changes. Our driver Omar was friendly and very professional. He was always on time and has a wealth of knowledge about the area which adds to the trip. Our accommodation was fantastic. I can't say enough good things about Acheche tours. I look forward to working with them again in the future.
Email Jerry | 35-50 years of age | Experience level: 2-5 safaris
Experience of a lifetime !
i had arranged a 6 day tour for my parents through Acheche Tours covering Mount Kenya/Ol Pejeta/Samburu / Masai Mara and boy! it was an awesome trip my parents would never forget. Ann from Acheche tours is a gem of a person and she was available all the time if we had any queries through whatsapp .. the communication was par excellence ! Does she even sleep ? Love the dedication... I was literally tension free knowing that Ann had it all taken care of and her passion towards clients satisfaction was exemplary. I would highly recommend anyone planning for Safari to do try these guys out plus i have not seen anybody give a better value deal than Acheche and that too during the peak migration period . Keep up the good work !
Email GCN | 20-35 years of age | Experience level: first safari
I had the greatest experience on this tour. I recommend anyone to contact Acheche
Acheche is the best tour operator ever. If ever you want a safari done the way you want, this is your best travel partner. It was great pleasure to go on Safari with them. They made sure we were comfortable, well taken care of and not forgetting the fun we had. They organized everything for us form the beginning to the end. Being the first time on a Safari I can say that it was superb, amazing and memorable. Acheche team is efficient and professional. Their drivers and tour guides are knowledgeable and friendly. Thank you Acheche Tours and Safaris. Those were the best 7 days and experience of my life and family
Disclaimer
- All corporate and/or tour info is provided by Acheche Luxurious Travel, not SafariBookings