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Joseph   –  
Kenya KE
Visited: December 2021 Reviewed: Jan 3, 2022

Email Joseph  |  35-50 years of age

The review below is the personal opinion of Joseph and not that of SafariBookings.
Simply careless and borderline dishonest
1/5

We had a terrible experience having rented a unit in Diani Beach Golden Sands Diani Kenya from Acheche tours. The unit was advertised as one thing and when we got there quite different. Very many things were not working and the entire complex where the apartment is located is derelict condition. Elevators not working, busted ceilings boards, pool with overgrown grass and no pool chairs.. I can go on forever. My key grip is with Acheche tours. They did nothing to resolve the issues. Ann claimed not to have known about the condition and yet took the money. And simply stopped responding to us. You plan your trip with Acheche at your own peril

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Reply from Acheche Luxurious Travel
Posted on Jan 4, 2022

Dear Sir,

Thank you very much for your review. Your feedback is important and we rely on hearing from our guests to ensure we’re doing a great job.

Mr Joseph, As you shared in your review, We are sorry to learn that our services did not live up to your expectations & its unfortunate you had a terrible experience with one of the accommodation offered by us. and for this, we do apologize. Our customers are the heart of our business.

Sir We understand you’re feeling disappointed about the accommodation. The complains we are aware of are about a bathroom leakage which you verified it was ok and sorted by closing a tap, a freezer door that would not close whereby the owner of the apartment was notified he said he looked in to it. Unavailability of a dust bin which was provided by a cleaning lady the next day. About the small leakage under the sink the owner of the house said he looked in to it too.

We are also aware per the conversations shared to us. On WhatsApp Ann was there & she tried to assist you. Upon your check in she asked you if all was ok, your response was - all was fine and a final transaction was done by you to complete payments for your stay.

Again accept our sincere apology. We will still look further in to this matter.

Thank you again for taking the time to share a review. We’d love to try and make this right. If you’d like to connect further, we’ll work with you to try and find a solution. Thanks again for bringing this issue to our attention. We hope to offer you a better service another time.

Average User Rating
4.6/5
Rating Breakdown
  • 5 star 13
  • 4 star 2
  • 3 star 0
  • 2 star 0
  • 1 star 1
Write a Review

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  • All corporate and/or tour info is provided by Acheche Luxurious Travel, not SafariBookings