Reviews
Email Ashley | 20-35 years of age | Experience level: over 5 safaris
No, we paid for a shared van or a shared safari car only for a small Uber to show up for the safari.
The driver called the boss to pass the information only for the boss to say we are complaining customer yet what we paid for was not giving. Worst experience I would not recommend them to anyone.
The driver was okay atleast he listened but the owner ohhhh no. Worst customer service experience
CA
Email Christina | 35-50 years of age | Experience level: 2-5 safaris
Terrible and unprofessional
Feel like going on safari and having a great vacation? Then DO NOT use this company. Douglas took our money and then demanded we pay him more throughout the entire 4 days we were trying to enjoy our vacation.He used our money elsewhere and then asked us to keep paying for services he was suppose to have paid for.We ended up forking over $2000 usd after paying him over $5000. He was unprofessional and didn’t even pay the driver, we had to!?! Go elsewhere and find a more reputable company, save yourself a lot of stress.
RO
Email Liana | 35-50 years of age | Experience level: 2-5 safaris
Find another company to book with!
We choose to go with Douglas, but I hope my review will help you to choose better.
We've booked with him 2 way transfers from the airport in Nairobi to our accomodation, one trip to Nairobi National Park, Giraffe center and Elephant Orphanage.
When we arrived at the airport no one was there waitting for us, even if one day before we reconfirm with him the time of our flight. We had to ask someone in the airport to call him. We waitted for more than an hour with our one year old baby for him to send someone to pick us up.
We ve payed for everythig to his colegue/employee Alex. The day we left we agreed with him to be at 7 30 to take us to the airport. He texted me at 7 20 that he arrived....but at 7 50 there was no sign of him in front of the building. I called him but he rejected my calls. Then he wrote he was lost... how can you text me you have arrived and half an hour later to be lost?! Lies and more lies...
We had to take uber and pay againg to get in time at the airport not to miss our flight. When I ve asked him for refund of 20$ we ve payed and didn t get the service, he said he ll pay only half. He told us he didn t find the adress I ve sent him...but his colegue one day before picked up us from the same place.
NEVER PAY BEFORE THE SERVICE IS DONE!!! AND THE BAD PART IS THAT HE IS THE CEO/OWNER OF THIS COMPANY.
I M SORRY DOUGLAS,I HOPE THAT 20$ REALLY HELPS YOU, BUT SOMETIMES IS NOT ALL ABOUT MONEY
Email Jo & Ian | 65+ years of age | Experience level: 2-5 safaris
Punctual, fast driver, no water provided, website confusing as to inclusions, friendly helpful guide
On our day tour of Nairobi Alex & Peter went out of their way to meet our expectations which were then exceeded.
CA
Email Crystal | 35-50 years of age | Experience level: first safari
Experience of a lifetime. A must for the bucket list
This trip and safari exceeded any expectation I had. The service was incredible, the safari was amazing. The camp was awesome. The safari guide was excellent. I really didn't know what to expect, the whole trip was inclusive, food, accomdations, transportation. They take care of it all. Truly was a trip of a lifetime. The camp was great, your own cabin, very secure. Never ever worried about my safety. The camp really is great, own bathroom, cooked meals, they even provide more than enough bottle water. Really there is nothing you need you need to worry about, it's all taken care of. And the safari, is totally out of this world. Seen it all, even the great wildebeest migration. Words really can't describe how amazing it is. The visit to the Masai village is one of the most memorable experiences, to think I was in a Masai village in Kenya talking with the Masai people in their homes is just unbelievable. I promise you will not be disappointed but leave in disbelief at what you seen and experienced. Solomon my safari guide, I give a really special thank you. They make sure you see all the wildlife, and have an overall great experience. Douglas was so accomdating in ensuring my trip and pickup and drop offs were coordinated. If you want any other tours in nariobi they arrange it for you. They take the guess work and worry out of everything. I give these guys a 100% recommendation. And you will too!!!!!