The review below is the personal opinion of Ali and not that of SafariBookings.
Possible Scam!
Horrible company and the worst customer service I’ve ever experienced from Steven. I booked a safari for two with the wonderful Elsabe (who is no longer with the company) for March 2020. This was unfortunately cancelled due to COVID-19. It was confirmed in writing by the company I would receive a refund after a year’s time to let the economy recover a bit. I waited patiently - in that time Elsabe left the company and no one replied to me for months on end. I finally got written confirmation from Steven that I’d get a refund in September 2022 and that this would take place latest 1st March 2023. That day came and passed. After dozens of emails trying to get a single reply, I have been forced to give up. I have since been advised that I should log a complaint with the South African Consumer Protection Agency as this is a clear violation of the laws in place since I have the refund promise in writing with a tangible date attached. I noticed Steven of this as I did not want to pursue this matter further and would have just settled for a reduced payment, but they have refused and again gone silent. I’m only writing this because I can see another review where this has happened listed here on trip advisor. I agree with them - please be careful when booking this company!!
